Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Having experience less than satisfactory claims service from other carriers, it was refreshing to find a compay that places such a high regard upon its customer service as Generali Global Assistance. Due to mechanical issues with airline flights, I've had to file two claims in the past year with Generali. In both instances, the claims process was clear, straightforward and easy to complete. Both claims were approved quickly and fairly and payments were received electronically within a few days. In fact, my last claim took a total of only three days from submission of claim to recipt of payment. With excellent policy coverage, reasonable fees, and quick and efficient claims servicing, Generali Global Assistance has become my "go to" carrier for all my travel insurance needs.
Thanks for sharing your feedback with us, Steve. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claims!
My trip to Egypt was canceled due to the conflict with Iran
I received a full refund for my insurance
Thank you for being an ethical and efficient insurer
Thanks for sharing your feedback with us, Suzanne. We're sorry to hear that you had to cancel your trip, but happy we were able to assist with your refund!
Fast and efficient process for claim.
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
I have used Generali Global Assistance for all of my trips and have been very pleased with the service. I have recommended Generali to several people who I believe have used your services.
We love our loyal travelers, Louise, and hope to retain you as a customer for many years to come!
I have contacted you about recovering my expenses for a cancellation of a flight and having to purchase another flight to get to my destination plus Uber expense. They said I have to take care of this online not possible I don’t have anything that shows it was canceled I do have the flight information for the one I had to book plus a charge slip for the uber. I would certainly appreciate some help from someone. My contact informations as follows.
Edie McCloud
360901-0278
Edie5@msn.com
Thank You
Edie McCloud
We appreciate your review, Edith. We are sorry for not meeting your expectations. We take customer service very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated customer service team member is investigating your case further and will provide details on how to file a claim. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
I was pleased with customer service on explaining to me how the medical look back coverage works, which was not documented as such.
I have chosen policies in the past from Generali because the coverage amounts it protects me for, and cost. I can't speak on how they handle claims because I haven't submitted any claims so far, and hope that I don't have to, but if I do I think that they will do right for me.
That's great to hear, Nick. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
First time purchaser of travel insurance. Generali did an exceptional job at helping me to establish what my needs were and what was covered by the policy. Excellent communication and execution of my claim. Claim filed on Sunday and funds deposited into my account on Tuesday Outstanding! Would highly recommend and plan on using them for all of my future travel. Thank you.
Thanks for sharing your feedback with us, Carlo. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!
I was happy to have the coverage and glad I didn’t need it.
Thanks for your feedback and your purchase, Virginia! We know you have options when it comes to travel insurance, but are pleased you chose Generali Global Assistance.
Terrible claim service. The worst I’ve experienced. I’m going to need to hire a lawyer to get what I’m owed.
We appreciate your review, Gary. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated customer service team member is investigating your case further and will provide details regarding the claim filing process. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
Poor service. Reported to Maryland Insurance administration
We appreciate your review, Patrick. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at claims@generalitravelinsurance.com.