Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
Filed claim... paid for trip quickly.. requested additional information/documentation for air fare and hotels. Waiting to hear back. Would use them again.
Rebecca from NYReview Received: July 7, 2025Was this review helpful?0 out of 3 people found this review helpfulReview Updated: 08/04/2025
Extremely difficult and stressful process. Will never purchase a policy with this company.
Response from Generali Global AssistanceWe are pleased that we were able to exceed your expectations, Rebecca! Thanks for sharing your positive feedback with us about your positive claim experience.
“Generali Global Assistance policy: StandardVery good
Vitaliy from NYReview Received: July 7, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Vitaliy! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: PreferredWhen my husband got sick in March we cancelled several trips for this year that had already been paid for. Only one was insured with Generali, the others were with various other companies. All claims were submitted the same week. Generali had the easiest claim application process, and paid the fastest. We were so impressed that we will use them for all our future travel.
Joanne from SCReview Received: July 5, 2025Was this review helpful?0 out of 5 people found this review helpfulResponse from Generali Global AssistanceWe are pleased that we were able to exceed your expectations, Joanne! Thanks for sharing your positive feedback with us about your positive claim experience.
“Generali Global Assistance policy: PreferredSquareMouth was recommended to us as a good place to look for insurance companies. We used it on the last trip, and on this one.
It happens we used Generali Global Assistance on both last years, and this years trip.
Since our claim is in process, I can't comment on it.. -- Except to say that filing it was easy enough.
Jonas from MAReview Received: July 5, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 08/02/2025
This was my second time using Generali Global Assistance, and the first time I needed to submit a claim.
The process was straightforward and all via submission of forms on line. The amount / loss I declared was accepted and I was refunded in a prompt manner.
In this case the 'loss' was 'trip delay' which resulted in the loss of a 'non-refundable' hotel night stay.
While I had a choice of paying extra for 'refundable' hotel nights, I didn't due to having insurance.
I called the hotel to let them know I would be arriving late, so they would hold the room.
That left one night I was not there. That unused night was covered by insurance, -Insurance covered what they said they would. -- Always good when an Insurance Company covers what they claim they cover.
No complaints with this company.
Response from Generali Global AssistanceWe love our loyal travelers, Jonas and hope to retain you as a customer for many years to come!
“Generali Global Assistance policy: StandardMy wife and I along with another couple had to cancel a trip because of a medical event. The cancelation was after the refundable time-frame of a VRBO reservation. After gathering the necessary claim documents including a physician's statement, I submitted our claim online on a Monday and received payment directly into our checking account the following Monday - only one week later! No hassles, I didn't even need to talk to anyone. The Generali claim website was intuitive, easy to upload documents, and saved my information as I entered it.
Greg from MIReview Received: July 5, 2025Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceWe are pleased that we were able to exceed your expectations, Greg! Thanks for sharing your positive feedback with us about your positive claim experience.
“Generali Global Assistance policy: StandardMy claim hasn't been handled yet but the Customer Service Rep was very helpful when I called from France.
Patricia from OHReview Received: July 1, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Patricia. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: PreferredExtremely easy to file a claim and paid claim in less than a day.
Eric from NYReview Received: July 1, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe are pleased that we were able to exceed your expectations, Eric! Thanks for sharing your positive feedback with us about your positive claim experience.
“Generali Global Assistance policy: StandardYour policy gave me the coverage that I sought at my desired cost.
John from CAReview Received: June 29, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe are happy you found the right coverage to fit your trip's needs, John. Thank you for your feedback and your purchase!
“Generali Global Assistance policy: StandardDan from MAReview Received: June 28, 2025Was this review helpful?0 out of 0 people found this review helpfulExcellent
“Generali Global Assistance policy: StandardHi. We filed a claim and was denied and was advised to contact our state. Our reason for cancellation was no fault on our behalf. There was a shut sound at the Embassy of Ghana in DC, due to a scandal which led to a delay in the return of our passport with the required visa. That was a grey line and we should have received a refund.
Lisa from NYReview Received: June 27, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for your review, Lisa. We apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase and contact us with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at customerservice@generalitravelinsurance.com if you have any additional questions or concerns.