Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: StandardJanet from MNReview Received: March 22, 2026Was this review helpful?0 out of 0 people found this review helpful
I had to go through Squaremouth to get my claim processed by Generali Global Assistance. I think that would have been unnecessary had GGA's representative just COMMUNICATED with me so I wouldn't have had to get Squaremouth involved. That being said, once Squaremouth got involved, GGA was very quick to reply and the claim got paid quickly.
I will definitely go through Squaremouth again. Not sure if I'll go with Generali Global Assistance again, however. In the end they came through, but I didn't like the extra hassle.
“Generali Global Assistance policy: PreferredFirst time purchaser of travel insurance. Generali did an exceptional job at helping me to establish what my needs were and what was covered by the policy. Excellent communication and execution of my claim. Claim filed on Sunday and funds deposited into my account on Tuesday Outstanding! Would highly recommend and plan on using them for all of my future travel. Thank you.
Carlo from NYReview Received: March 14, 2026Was this review helpful?5 out of 5 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your feedback with us, Carlo. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!
“Generali Global Assistance policy: StandardI was happy to have the coverage and glad I didn’t need it.
Virginia from NYReview Received: March 14, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for your feedback and your purchase, Virginia! We know you have options when it comes to travel insurance, but are pleased you chose Generali Global Assistance.
“Generali Global Assistance policy: StandardTerrible claim service. The worst I’ve experienced. I’m going to need to hire a lawyer to get what I’m owed.
Gary from SCReview Received: March 10, 2026Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Gary. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated customer service team member is investigating your case further and will provide details regarding the claim filing process. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardPoor service. Reported to Maryland Insurance administration
Patrick from MDReview Received: March 9, 2026Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Patrick. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at claims@generalitravelinsurance.com.
“Generali Global Assistance policy: PreferredI love the way the Squaremouth site works, comparing a wide variety of products helping me see the differences in each. I also appreciate the fact that Squaremouth will be there for me if a problem arises in the process of making a claim. I recommend Squaremouth to everyone. I know who’s thinking about buying travel insurance. You guys are the best.
Gary from NCReview Received: March 8, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Gary! It's wonderful to hear we were able to meet your expectations.
“Generali Global Assistance policy: PremiumThe shifting (increased from 3 to 6 months) lookback period on pre-existing conditions during the week I was shopping was disturbing; fortunately, it wasn't a problem. Customer service wait time was short. Best price/value Did not file claim.
David from MDReview Received: March 3, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe are grateful for your review, David. Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardUnable to complete verification to receive reimbursement. Insurer is mailing out a check for expenses but I was never able to talk to them.
RICHARD H from NVReview Received: March 3, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Richard. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at claims@generalitravelinsurance.com.
“Generali Global Assistance policy: PreferredI have used this company before and it has been a great experience both times. I find it to be affordable, reputable, and fair in handling claims. I will continue to use you for future travel coverage.
Lisa B from FLReview Received: February 28, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe love our loyal travelers, Lisa, and hope to retain you as a customer for many years to come. Thank you for your review!
“Generali Global Assistance policy: PreferredI’ve tried to contact Generali on at least two or three occasions only to communicate with a bot and continually told to file online, which I found very difficult and confusing. We had an unfortunate death in the family and had to return early. We ended up flying back to the United States on a different airline, had to stay at a hotel in Nice, and despite the early return date did not get any accommodations for our rental car.
Sarkis from SCReview Received: February 24, 2026Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Sarkis. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated customer service team member is investigating your case further and will provide details regarding the claim filing process. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
Last updated: September 15, 2026