Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
My claim has been denied and I am protesting that denial.
Review Updated: 10/07/2025
My claim was initially denied and then I was notified it was being reviewed again. There was almost no communication for over two weeks and when I called I was told to check on line. My sign in information had been deleted probably due to the initial denial. Finally I was notified that my claim was approved and my payment was made very quickly. I would give 4 stars if there had been better communication.
We appreciate your review, Mary. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
easy to compare policy details and cost. many available plans to choose from. online web site very easy to use
That's great to hear, Tandy! Thanks so much for sharing your experience and choosing to #TravelSmarter.
The purchasing of insurance was easy-to-understand and I was able to easily compare different policies. I chose Generali as they were highly rated by other customers and affordable.
Thanks for your feedback and your purchase, Camie . We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs.
I fractured my left humerus. They got me back to the US but with some mix ups. I was in a remote area and they could not find transportation to airport so cancelled first flight they scheduled. I found transportation through my guide on my trip. I paid for transportation to hospital as well as transportation to airport and hotel stay. I provided these receipts multiple times but did not get reimbursed. I am grateful I got home and my insurance paying my medical bills.
Review Updated: 10/18/2025
It took time but finally got paid my out-of-pocket expenses
We appreciate your review, Patricia. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
Everything worked out other than I could not get assistance creating a log in - so payment defaulted to a paper check which ended up fine. Otherwise, worked well, thank you.
I filled a claim on 09/03 and have only received an acknowledgment but no other response. I am unable to provide a complete assessment of GGA at this point in time
Thank you for sharing your feedback. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. Our goal is to process claims within two weeks from the time that they're received. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
To start my claim, I initially tried to include all of the required documents to the best of my ability. The insurance company requested
one more document which I sent them promptly. Shortly thereafter, they sent me another request for 4 or 5 additional documents. I felt
like they were just making it hard to process the claim so I got frustrated. My claim was the result of the Air Canada strike back in August
so I decided I would attempt to try Air Canada directly to see if I could get some satisfaction.
no issues
Your feedback is valued by our team. Thank you, Todd, for your review.
Smooth & simple process to enroll; easy to contact helpful reps when questions arose
That's great to hear, Thomas. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. Thank you for your review.
It's good to have generali insurance before my travel abroad, it's no hassle insurance like other
That's great to hear, Rakeshkumar! Thanks so much for sharing your experience and choosing to #TravelSmarter.