Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
-
“Generali Global Assistance policy: Standard
Easy, Peasy, even when I realized at the last minute that I hadn't included some expenses in my trip cost estimate. A phone call was all it took to increase the policy amount and luckily I had a great trip with no complications.
Harold from FLReview Received: October 13, 2022Was this review helpful?3 out of 3 people found this review helpfulResponse from Generali Global AssistanceWe are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!
“Generali Global Assistance policy: StandardRequested paper copy of policy. Received in a few days prior to travel
Thank youMildred from FLReview Received: October 13, 2022Was this review helpful?4 out of 4 people found this review helpfulResponse from Generali Global AssistanceHello Mildred. Thanks for choosing Generali! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.
“Generali Global Assistance policy: StandardRequested paper copy of policy. Received in a few days
Diane from NYReview Received: October 13, 2022Was this review helpful?3 out of 4 people found this review helpfulResponse from Generali Global AssistanceHello Diane. That's great to hear. Thanks for your feedback and purchase!
“Generali Global Assistance policy: StandardGkW from CAReview Received: October 11, 2022Was this review helpful?16 out of 16 people found this review helpful***CLAIM STILL NOT RESOLVED >60+ days***
It has been over 2 months since I submitted our claim and we are STILL in the process of trying to resolve. The adjuster contacted us several weeks after our submittal and has asked repeatedly for documents already provided. She only returned my calls after I called customer service to complain, she didn't respond to my email asking for clarification of what was needed. She only seems to work once a week, as it is typically at least a week before she gets back to us. Our claim is for lost services caused by a canceled flight due to mechanical failure, I have provided itemized documentation from our travel agent, the airline, my credit card statements and they are STILL trying to prove that we actually paid for and did not receive services. This has been extremely frustrating.
What has made it even MORE frustrating is that there was a group of 6 of us who were on this trip and we all made claims with the same information that we were provided with. One of the couples was already reimbursed several weeks ago. Another couple just heard from their adjuster, asking for more information. It doesn't appear that they have any support system in place for customers, as I was just told by their customer representatvie that the only thing they could help me with is asking our adjuster to call me. At this point, we do not have any means to escalate our case and are completely at the mercy of our adjuster and his supervisor to approve our claim.
Their modus operandi is to wear people out so that they give up on their claim so the company will not have to pay. I made the mistake of purchasing another policy for a trip we will have in 2023, and I am just praying that there will not be a need to make a claim. I realize that individual adjusters can affect your experience, but there seems to be zero quality control and absolutely no effort for customer satisfaction after the policy has been purchased. I am hoping that this will be resolved soon, we are on a fixed income and it would be helpful to get this reimbursement since our trip was not inexpensive.
“Generali Global Assistance policy: PreferredThe pre-departure (and pre-purchase) questions I asked weren’t clearly answered by the Generali Global Assistance staff member. She seemed to have a script and couldn’t address my follow-up questions or explain — to me, anyway — the company’s policy regarding Covid. In fact, I felt she was getting a little irritated. She kept repeating what she’d said before, but couldn’t or wouldn’t elaborate on it. I had to scrutinize the policy myself —and it wasn’t easy — before deciding, finally, to buy it. It provided peace of mind.
Sylvia from VAReview Received: October 7, 2022Was this review helpful?13 out of 13 people found this review helpfulResponse from Generali Global AssistanceHello Sylvia. We're sorry to hear about the negative customer service interaction while purchasing your policy. We will share your experience with our customer service team to ensure we are providing the best service possible. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please visit generalitravel.com/coronavirus. Thanks for choosing Generali as your travel insurance provider. We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.
“Generali Global Assistance policy: PreferredDo to Hurricane Ian we were unable to make our cruise. On contacting Generali Global I was advised that I was past the 10 day free look period. So I was unable to cancel the policy. I feel that due to the circumstances of the request consideration should have been made.
Daniel from FLReview Received: October 6, 2022Was this review helpful?24 out of 25 people found this review helpful“Generali Global Assistance policy: StandardBefore I decided on a travel policy, I contacted a customer service rep and they were very helpful
Sherry from TNReview Received: October 6, 2022Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your experience, and for choosing Generali Sherry! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.
“Generali Global Assistance policy: StandardCould have been 5 stars, but filing a claim on their website cost Generali one star: after entering data and attachments, the website dumped everything I had done. A phone call led to an acknowledgement that the site wasn't working, and I was instructed to fax my claim - an inconvenient process for most clients. Generali temporarily lost another star during the settlement process: I was notified that two checks would be issued, and the total was about $14 less than my claim. The accompanying explanation made no sense, but another phone call to the claims agent V.C. did clear it up, as she took the time to sort out what had happened and explained to me in a clearer manner. One other issue was that the first check came in a reasonable time, but the second did not. Twice I had to request it be reissued, and it took 8 weeks to finally settle. Bottom Line: 4 stars.
WEB from INReview Received: October 5, 2022Was this review helpful?12 out of 12 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback Wayne. We're sorry to hear about the circumstances surrounding your experience with the claims process as we take customer service and the claims process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased that your claim was resolved, and a dedicated claims team member was able to assist you along the way. In addition, we will share your review of the claims process with our customer service team to ensure we are providing the best service possible. Thank you for your patience throughout this process, and again, thank you for your business.
“Generali Global Assistance policy: StandardI filed a claim over a month ago and haven’t heard back. The online form did not have an option to check the particular coverage that I was filing for- missed connections. I could not get ahold of customer service on the phone and I would prefer being able to make a claim over the phone.
Afrose from WAReview Received: October 3, 2022Was this review helpful?9 out of 9 people found this review helpfulResponse from Generali Global AssistanceHello Afrose. Thank you for sharing your feedback. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously and strive to resolve all claims within 30 days from the time that they’re received. Unfortunately, some cases can take longer to resolve and one of our dedicated claims team members will be reaching out to you to provide you with details on your claim status. In them meantime, please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any other questions or concerns.
“Generali Global Assistance policy: PreferredI need to add the charge for luggage we purchased in Porto, Sept 14, 2022, in the amount of $163.02, so I hope I can find the claim I filed to add it.
Michaela from CAReview Received: October 3, 2022Was this review helpful?1 out of 4 people found this review helpfulResponse from Generali Global AssistanceHello Michaela. Thank you for reaching out to us. One of our dedicated claims team members will reach out to you to address any follow up information you have for your claim.
Last updated: July 2, 2026