Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Preferred
When I first started filling out the form, I wasn’t able to save the first page of the form (before the attachments), so I had to retype all of my information. I was filling out the claim form from an iPad and I kept getting error messages when trying to upload some of the documents. It was very frustrating to have to keep retyping the information and re-uploading the documents. After several failed attempts to save the draft and upload documents, I had to use my husband’s Mac to upload the information. You will see that I still have a draft submission, but I wasn’t able to delete it.
One minor additional point: I couldn’t figure out how to call customer service collect from Italy, so I had to pay for the call.
Christine from GAReview Received: August 11, 2022Was this review helpful?20 out of 20 people found this review helpfulResponse from Generali Global AssistanceHello Christine. We are sorry to hear about your negative experience and the circumstances surrounding filing a claim. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. Thank you for your feedback, your patience, and your business. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: Standardthey were reachable when we had our issues and did provide some recommendations. we will see how the claim goes.
james from CAReview Received: August 11, 2022Was this review helpful?7 out of 8 people found this review helpfulResponse from Generali Global AssistanceHello James. Thank you for sharing your feedback. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PreferredVery easy application process and reasonable feed
Frances from NJReview Received: August 9, 2022Was this review helpful?3 out of 4 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Frances. Thanks for your feedback and purchase!
“Generali Global Assistance policy: StandardIt was very easy to file claim on line while on my European trip. Claim processed timely. Very pleased with the coverage.
Sharon from ORReview Received: August 9, 2022Was this review helpful?12 out of 13 people found this review helpfulResponse from Generali Global AssistanceHello Sharon. That’s great to hear. Thanks for your feedback! We will share it with our customer service team.
“Generali Global Assistance policy: StandardDC from MAReview Received: August 8, 2022Was this review helpful?2 out of 2 people found this review helpfulIt was a bit difficult to provide the level of details needed and some of the information was asked for repeatedly but overall the process was smooth and our personal rep was excellent. Had we not kept as detailed records as we did we would not have gotten our claim accepted. Still easier to collect from Allianz than from British Airways!
“Generali Global Assistance policy: StandardI got Covid & they found 3 doctor offices for me. It was the weekend & the offices weren’t open. They should have known that Scotland has a ‘test & treat’ policy, whereby pharmacists can treat Covid patients. However, I tried that & im not sure how widespread that information is because the pharmacy I tried did not!
Vicki from CAReview Received: August 8, 2022Was this review helpful?6 out of 7 people found this review helpfulResponse from Generali Global AssistanceHello Vicki. Thank you for sharing your feedback. We are sorry about your negative experience, and apologize for not meeting your expectations as we take customer service very seriously. A dedicated team member will review your case, and will be in contact with you to answer any questions or concerns.
“Generali Global Assistance policy: StandardThe only good experience I had after my luggage went missing was when I called Generali. They assured me I could wait and file my claim anytime within a year of my trip. Since I also caught Covid and I’m still not feeling well, this is a relief.
Karen from NYReview Received: August 7, 2022Was this review helpful?5 out of 7 people found this review helpfulResponse from Generali Global AssistanceHello Karen. Thank you for your feedback. At your convenience, you can start your claim online, https://www.generalitravelinsurance.com/claimforms or you can contact us at 800-348-9505, or via email customerservice@generalitravelinsurance.com and a dedicated customer service team member can assist you with your claim.
“Generali Global Assistance policy: PreferredIt was amazing being able to analyze the different insurance options leveraging SquareMouth. Saved me so much time and gave me confidence knowing they, as a marketplace would have oversight to the claims process thru the purchasers. Thank you!
Customer from from FLReview Received: August 7, 2022Was this review helpful?11 out of 16 people found this review helpfulReview Updated: 09/07/2022
Generali was quick to respond, review & pay my claim. Thank you! Bravo!
Had great peace of mind knowing Squaremouth had oversight and a 0 complaint policy.Response from Generali Global AssistanceHello Kerry. That's great to hear. Thanks for your feedback and purchase!
“Generali Global Assistance policy: StandardNone, didn’t use policy, unknown it’s good or not
Xiaoyan from TXReview Received: August 6, 2022Was this review helpful?2 out of 7 people found this review helpful“Generali Global Assistance policy: StandardThey couldn’t tell us whether our situation qualified for trip interruption or trip delay.
Kathy from FLReview Received: August 4, 2022Was this review helpful?13 out of 14 people found this review helpfulResponse from Generali Global AssistanceHello Kathy. Thank you for sharing your feedback. We have received your claim, and a dedicated claims team member will follow up with you. We take customer service and the claims review process very seriously and strive to resolve all claims within two weeks from the time that they’re received, although in some cases it can take longer to resolve. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.