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Trips Protected
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SINCE 2004
207,444
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AVG. MONTH
1,207
Total Reviews
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SINCE 2004
5,263
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,263 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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  • “
    Generali Global Assistance policy: Standard

    After having bought trip insurance for decades and never making a claim, we finally had a reason to do so. We bought a policy with Generali which was not the cheapest one available, but they got slightly better reviews, especially in the claims payout category. Due to a death in the family our trip departure was delayed, resulting in significant extra costs for transportation changes and an extra hotel stay. We were pleasantly surprised to get a generous settlement from Generali for trip interruption that fully covered our extra costs. It took some diligence and patience on our part, filing the claim and providing lots of documentation to the claims process. Generali's online claim system is difficult if not impossible to use, so we ended up emailing everything to them. Then they wanted more information. Fortunately we had records of everything and were able to provide it as requested. Email worked fine. They were hard to reach by phone, so it was difficult to have a conversation. So I would say this was a positive experience because they did pay the claim, but we did have to jump through some hoops to get it done, to be patient, to persevere, and it took a couple of months. Thank you Generali for coming through for us.

    Philippa from TX
    Review Received: November 25, 2022
    Was this review helpful?
    34 out of 35 people found this review helpful
    Response from Generali Global Assistance

    Hello Philippa. Thank you for sharing your experience. We are pleased that your claim has since been resolved. We will share your feedback with our claims team to better improve our claims process and customer experience. Thank you for your patience and for choosing Generali!

    “
    Generali Global Assistance policy: Preferred

    We had a missed connection and lost luggage and filed a claim. Unfortunately the documentation that we had from the foreign carrier was not sufficient for the travel insurance to pay out. Trying to get the information that they were requiring was almost impossible from the foreign carrier. We had adequate documentation showing that delayed luggage and missed connection but this did not satisfy the carrier. I don't think I would get travel insurance that would cover this connection and lost luggage again.

    David from OR
    Review Received: November 24, 2022
    Was this review helpful?
    22 out of 23 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback David. We're sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We are pleased to advise your claim has since been resolved and you should a phone call from a dedicated team member with additional details. If you have any further questions, please reach out to us at (800) 348-9505 or via email claims@generalitravelinsurance.com.

    “
    Generali Global Assistance policy: Premium

    The process of receiving claims by Generali is dysfunctional due to poor functionality of its claims accepting webpage.

    I filled out a claim form online and submitted via that webpage all the required information. It was around middle of October '22. After a month expired since then I contacted the company to find out status of my claim. However, the claim and all the related documentation was impossible to locate due to the malfunctioning of the website I was told. It took speaking to more than one representative to find the root cause. Finally, a third representative advised me to resubmit the claim and all the related information via email.

    What if I didn't follow up the status of my claim? Would I ever hear from the company? Why nobody notified me about the failure of the webpage?

    This type of service by a reputable insurance company is totally unacceptable. In addition to the fact that the company is processing claim slowly, my claim is now a month behind of its due time.

    Please document my dissatisfaction with quality of service by Generali Global Assistance.

    Zorian from NY
    Review Received: November 20, 2022
    Was this review helpful?
    27 out of 27 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback Zorian. We're sorry to hear about the circumstances surrounding your claim experience as we take customer service and the claims process very seriously. One of our dedicated customer service team members will be in contact with you to provide an updated claim status. In addition, we will share your review of the claims process with our E-Claims Team to ensure we are providing the best service possible. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com

    “
    Generali Global Assistance policy: Standard

    I filed a claim & have not been reimbursed yet so I can't give feedback.

    Sally from NJ
    Review Received: November 19, 2022
    Was this review helpful?
    5 out of 5 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback Suzanne. We have your claim in our system. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. One of our dedicated claims team members will be in contact with you to provide your claim status. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com

    “
    Generali Global Assistance policy: Standard

    Simple to review insurance options

    Bob Cavalier from WA
    Review Received: November 18, 2022
    Was this review helpful?
    0 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Hello Marc. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!

    “
    Generali Global Assistance policy: Premium

    I called customer service before we signed up and also on our trip when we caught Covid. Both times we had a short hold time and received complete answers and a willingness to help We didn’t end up altering our flights so didn’t file a claim.

    Carol from OR
    Review Received: November 13, 2022
    Was this review helpful?
    2 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Hello Carol. Thank you for your experience and you feedback. We will share it with our customer service team.

    “
    Generali Global Assistance policy: Standard

    Nothing to say at this moment. I will be putting in a claim for reimbursement for trip interruption.

    Sheila from NY
    Review Received: November 10, 2022
    Was this review helpful?
    1 out of 6 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback and your purchase Sheila. If you need any assistance with filing you claim, we have a dedicated customer service team who can help you. Just give us a call at 800-348-9505.

    “
    Generali Global Assistance policy: Standard

    I have not heard whether I will receive my credit card points back or not. There were a LOT of forms to provide.

    maria from NJ
    Review Received: November 9, 2022
    Was this review helpful?
    2 out of 7 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback Maria. We have your claim in our system. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. One of our dedicated claims team members will be in contact with you to provide your claim status. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com

    “
    Generali Global Assistance policy: Standard

    I have completed the claim forms on line but am unable to have my claim accepted because the Royal Darwin Hospital where I was treated did not execute a ‘consent for treatment’ form.

    John from IN
    Review Received: November 9, 2022
    Was this review helpful?
    16 out of 18 people found this review helpful
    Response from Generali Global Assistance

    Hello John. Thank you for sharing your feedback. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously at Generali. A dedicated claims rep will follow up with you to offer additional assistance with filing your claim. Thank you for your patience with this matter.

    “
    Generali Global Assistance policy: Premium

    We submitted 2 claims, for trip interruption and for medical expenses. Both are very straightforward, and well documented. (Even though the documentation process is painful.) NEITHER have moved off of "submitted" status in 12 days. Disappointingly poor service.

    Also, as A NYS resident, we are not required to submit anything re: health insurance. And yet, the form would NOT complete/submit without that information.

    SS from NY
    Review Received: November 8, 2022
    Was this review helpful?
    18 out of 18 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback Sondra. We're sorry to hear about the circumstances surrounding your claim experience as we take customer service and the claims process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. One of our dedicated claims team member will be in contact with you to provide your claim status. In addition, we will share your review of the claims process with our customer service team to ensure we are providing the best service possible. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com

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Last updated: September 18, 2026