Generali Travel Insurance Reviews

On the way home my connecting flight arrived hours late and I missed my connecting flight. I had to sleep over in Denver which was paid for by United Airlines, I submitted a claim for food and transportation in the amount of $190.05 but receipt has not been acknowledged. Robert Beck

I was asked to leave a message so that they could call me back. No call back.

We traveled to the UK and the Airline list our luggage. We had to purchase clothes in the UK and we were reimbursed promptly. Generali couldn't have been nicer.

I was stuck in London half way to Kenya when I needed to stop my trip and return to Phoenix. I couldn't get help from anyone at Generali, I could only leave phone messages. I gave up, and came home put putting the flight on my credit card and will try to deal with filing a claim now. I was scared, hurt, and alone in a huge and unfamiliar country. Although when I booked my trip I never thought I'd need the Global Assistance I bought it at the encouragement of my children. But when it turns out I did need it, I was unable to get the kind of help advertised.

We were not able to travel due to both travelers contracting Covid prior to the trip departure. Travel company would not allow travel due to positive diagnosis less than 14 days to departure. Small claim for nonrefundable airfare has been submitted.

GGA took fantastic care of us when we were injured while traveling in Paris. They quickly evaluated our medical situation and arranged transportation options that got us back home efficiently and comfortably. The GGA team was instrumental in helping to make the best of an unfortunate situation. We’re very glad for their services and we will happily recommend GGA products to our friends and fellow travelers.

Waiting to hear back regarding claim after submitting all documents.

Very helpful. Phone wait excessive. Although I have often purchased travel insurance, this is my first small claim. Will know more once my claim has been responded to. Hard for me to interpret some of policy. Impossible to provide receipt for skycab costs, etc. so don't know if covered---should be as I am disabled and can't travel unless skycab utilized.

We had a medical issue while traveling. We called for assistance through their telemedicine line, but was told that they could not verify our policy number and could not help us. Called the customer service number the next morning and they verified our information, but were not very helpful In directing us. We were pretty much left on our own to figure out how to proceed and how to get home after our tour group left us mid tour.