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Trips Protected
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SINCE 2004
204,372
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AVG. MONTH
1,216
Total Reviews
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SINCE 2004
5,208
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,208 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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  • “
    Generali Global Assistance policy: Standard

    The claim is still in process

    Elaine from PA
    Review Received: September 22, 2022
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Hello Elaine. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Standard

    The documentation request/expectation for the claim process is exhausting and proving to be difficult.

    Tom S. from TX
    Review Received: September 21, 2022
    Was this review helpful?
    6 out of 6 people found this review helpful
    Response from Generali Global Assistance

    Hello Thomas. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. A dedicated customer service team member will be in touch with you to offer assistance with filing a claim and to answer any questions or concerns you may have. Thank you for your patience in this matter.

    “
    Generali Global Assistance policy: Standard

    Everything was easy! From signing up to filing my claim. The process was straight forward. As long as you follow the directions you should have no problem. After filing my claim I received my compensation within a few days. I was so disappointed that I couldn’t take my trip due to an injury, but so thankful that I bought travel insurance! I usually buy it when I travel out of the country. I will be using Generali every time! Thank you!

    Renee from CA
    Review Received: September 21, 2022
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Sorry to hear that you couldn’t go on your trip Renee. Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Generali Global Assistance policy: Preferred

    The representative at Generali did not know anything about their insurance policy. I had no answer to many questions. I would not buy from them again, although squaremouth was excellent source and easy to use.

    Diane from NY
    Review Received: September 20, 2022
    Was this review helpful?
    4 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Hello Diane. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your negative customer service experience and for not meeting your expectations. A dedicated customer service team member will be in touch with you to offer assistance with answering any questions or concerns you may have. Thank you for your patience in this matter.

    “
    Generali Global Assistance policy: Standard

    It is exhausting to complete a claim.

    Thuy from WA
    Review Received: September 19, 2022
    Was this review helpful?
    5 out of 6 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback Thuy Vo. We're sorry to hear about the circumstances surrounding your experience with filing a claim as we take customer service and the claims process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased that your claim has since been finalized, and we will share your review of the claims process with our customer service team to ensure we are providing the best service possible.

    “
    Generali Global Assistance policy: Standard

    While the claim was ultimately paid, the claims specialist asked for information that had already been submitted and also waited to ask questions that should have been asked for up front. This led to the claim taking longer than it should have.

    John from TN
    Review Received: September 19, 2022
    Was this review helpful?
    3 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased that your claim has since been finalized, and we will share your review of the claims process with our customer service team to ensure we are providing the best service possible.

    “
    Generali Global Assistance policy: Premium

    Impossible to speak with live person.
    No help from “Bot” which is supposed to answer questions by texting on their web site.
    No info on their site that tells you how or if you can save claim and come back and edit or add info.
    Very unfriendly system and personal contact available

    Henry from IL
    Review Received: September 19, 2022
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Hello Henry. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. A dedicated customer service team member will be in touch with you to offer assistance with filing a claim and to answer any questions or concerns you may have. Thank you for your patience in this matter.

    “
    Generali Global Assistance policy: Preferred

    We are highly unsatisfied with Generali Global Assistance. I had come down with Covid during our trip to France in July, incurred additional expenses, submitted our paperwork and medical documentation in full as required by Generali and kept receiving a request for additional information. This was for documentation we already sent. Then we received notification that our claim was closed.

    We have called Generali's 800 number several times, emailed their claims office several times and do not receive a response.

    We are very upset and dissatisfied with our purchase of travel insurance through Squaremouth's listing. We would greatly appreciate your assistance.

    In good faith,

    Terry and Roberta

    Terry from NY
    Review Received: September 17, 2022
    Was this review helpful?
    11 out of 11 people found this review helpful
    Response from Generali Global Assistance

    Hello Terry. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is looking into your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

    “
    Generali Global Assistance policy: Standard

    The claims process took a little longer than I would have liked (almost 2 months for my claim to be paid) but I understand this may be due to the present travel situation and a higher than average number of claims being filed. I would recommend using the online filing if you can - I filed by email and as a result I couldn't check my claim status online. It was somewhat difficult to reach an agent by phone and much of my contact with my claims agent was through exchanging voicemails or email. I was very pleased with how my claim was resolved and I will definitely consider Generali again the next time I need travel insurance.

    Vicki from MO
    Review Received: September 16, 2022
    Was this review helpful?
    4 out of 4 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear Vicki! Thanks so much for sharing your experience and for choosing Generali.

    “
    Generali Global Assistance policy: Standard

    You could not add to an existing policy, you had to cancel and get another policy.

    Beverly from FL
    Review Received: September 15, 2022
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Hello Beverly. Thank you for your feedback and your purchase. We are sorry for that inconvenience with modifying your policy. If you need any additional assistance, please feel free to reach out to our Customer Service team at 800-348-9505 or via email at customerservice@generalitravelinsurance.com

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Last updated: July 2, 2026