Generali Travel Insurance Reviews

Hi Marilyn. Thank you for your feedback. We’re sorry to hear about your negative experience, and for not meeting your expectations. We understand that you have since been contacted by one of our dedicated claims team members regarding your claim.

Hello Jennifer. Thanks for your feedback. We are sorry to hear about your negative customer service experience while you were abroad. We take customer service and the claims review process very seriously, and happy to know that your claim has since been resolved. If you have any additional questions or concerns, please reach out to us at 800-348-9505 or via email customerservice@generalitravelinsurance.com

That's great to hear Jane. Thanks for your feedback and purchase!

Thank you for your feedback Teresa. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. Our goal is to process claims within two weeks from the time that they're received, and our records indicate your claim was resolved in 13 business days. You should have received an email to your address on file from a dedicated team member with the details of your claim resolution on 7/21/22. Please feel free to reach out to us at (800) 348-9505 or via email claims@generalitravelinsurance.comany with any additional questions or concerns.

Thank you for sharing your feedback Sylvia. Our goal is to process claims within two weeks from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has been received and is under the review process with a dedicated claims team member. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

That's great to hear Elaine! Thanks so much for sharing your experience and choosing to #TravelSmarter. We will share it with our Customer Service Team.

Thanks for choosing Generali Karen! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

Thank you for sharing your feedback Steven. Our goal is to process claims within two weeks from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has been assigned and in the review process with a dedicated team member. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Hello Gesa. We’re sorry for your difficulties. To find out more, you can always hover over the ? for more info or click here (https://www.generalitravelinsurance.com/retrieve-policy.html) to review the details of our travel insurance policies before or after purchase. Based on customer feedback like yours, we are working on better ways of making plan details available when buying travel insurance on our site. We are happy to hear your questions were answered by one of our customer service team members. Thanks for your purchase!