Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
There are no personnel to answer questions via phone for claim questions…. This is a major impediment to filing a claim if someone has questions about the process or any issues that come up.
Harbeen from WAReview Received: July 11, 2022Was this review helpful?12 out of 12 people found this review helpfulResponse from Generali Global AssistanceHello Harbeen. Thank you for your feedback. We're sorry to hear about your negative experience and apologize for not meeting your expectations. A dedicated customer service team member has reached out to follow up with you about your circumstance. Please call or email us with any questions: 800-874-2442 or customerservice@generalitravelinsurance.com
“Generali Global Assistance policy: StandardWaste of time. In filing a claim, they required all original receipts, which is not possible. Many of the items in my bag were gifts, and others were several years old and had no receipts.
THOMAS from MNReview Received: July 11, 2022Was this review helpful?21 out of 21 people found this review helpful“Generali Global Assistance policy: StandardMichael from NVReview Received: July 11, 2022Was this review helpful?1 out of 1 people found this review helpfulClaim Number: 22041124-01
I have not received a response regarding my claim since providing the additional information requested by Alma Solorio on July 22nd.“Generali Global Assistance policy: StandardJames from NYReview Received: July 8, 2022Was this review helpful?4 out of 8 people found this review helpfulWhen you lose 800.00 because is an airline bankruptcy your 1500.00 insurance policy should cover that loss.
“Generali Global Assistance policy: StandardSo far so good
TOM from CAReview Received: July 7, 2022Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceHello Tom. Thanks for the feedback and your purchase!
“Generali Global Assistance policy: PreferredEverything was great. Right now, I am in the process of filing a claim for lost items in my wife's luggage. It was nice to know that we peace of mind if we contracted Covid while in Europe and traveling on a 10-day luxury cruise ship Oceana.
Wally Boehm from TXReview Received: July 7, 2022Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Walter! Thanks so much for sharing your experience. If you have any questions about filing a claim, we have dedicated customer service representatives who can be reached at 800-874-2442 or via email at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: PreferredHello Generali,
I spoke with you over the phone a while back. Because of Covid restrictions, our trip to Japan was pushed forward to 2023.
You informed me that my insurance would be pushed forward too.
I am waiting for exact dates for airline travel to Japan.
Please let me know if you require more information.
Sincerely,
Jane Dillon
401-316-0010Jane from RIReview Received: July 7, 2022Was this review helpful?3 out of 4 people found this review helpfulResponse from Generali Global AssistanceHello Jane. Thank you for reaching out. A dedicated customer service representative was able to contact you and verify your question about travel dates. Should you need further assistance, please reach out to us at 800-874-2442 or via email at customerservice@generalitravelinsurance.com
“Generali Global Assistance policy: PreferredThe representative answered my questions thoroughly and offered continuing assistance.
Kenneth from CAReview Received: July 7, 2022Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Kenneth! Thanks so much for sharing your experience. We will share it with our Customer Service Team.
“Generali Global Assistance policy: StandardAngelika from NYReview Received: July 6, 2022Was this review helpful?0 out of 0 people found this review helpfulsuper fast claim processing
“Generali Global Assistance policy: StandardBarbara from CAReview Received: July 6, 2022Was this review helpful?0 out of 0 people found this review helpfulthey made the claim easy to file and payment was very quick.