Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
Very difficult to file a claim on line using Ipad . Difficult to add attachments or remarks . Will be filing paper claim
Nafisa from FLReview Received: September 2, 2022Was this review helpful?3 out of 4 people found this review helpfulResponse from Generali Global AssistanceHello Nafisa. We are sorry to hear about your negative experience and the circumstances surrounding filing a claim. We do have reports of technical issues that we are working to resolve as soon as possible. One of our dedicated customer service team members is going to reach out to directly at the phone number we have associated with your policy to walk you through next steps. Thank you for your feedback, your patience, and your business. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardWaiting for them to process my claim.
Patricia from MOReview Received: August 27, 2022Was this review helpful?1 out of 3 people found this review helpfulResponse from Generali Global AssistanceHello Patricia. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-541-3522 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardFast and easy. Thanks!
michael from FLReview Received: August 25, 2022Was this review helpful?2 out of 4 people found this review helpfulResponse from Generali Global AssistanceHello Michael. Thank you for your feedback and your purchase!
“Generali Global Assistance policy: PreferredRichard from DEReview Received: August 24, 2022Was this review helpful?2 out of 2 people found this review helpfulMy claim was resolved in a timely manner. Check was received, correspondance was very good. I would use again.
“Generali Global Assistance policy: StandardSo far no problem.
Patama from CAReview Received: August 24, 2022Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceHello Patama. Thanks for your feedback. If should need any assistance, our dedicated Customer Service Team is always available at 800-348-9505 or customerservice@generalitravelinsurance.com
“Generali Global Assistance policy: StandardAwaiting service on my claim.
It has been two weeks, since I filed my claim.
Hyunsook from TXReview Received: August 22, 2022Was this review helpful?3 out of 6 people found this review helpfulResponse from Generali Global AssistanceHello Hyunsook. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-541-3522 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardOur luggage arrived 5 days after we returned home. We bought a few items needed while United Airlines was trying to locate the luggage. The process was easy and a full refund was sent to us. Will purchase a travel insurance from Generali again.
Bouvette from CTReview Received: August 22, 2022Was this review helpful?14 out of 15 people found this review helpfulResponse from Generali Global AssistanceHello Etienne Thanks for the feedback! We will share it with our Customer Service Team.
“Generali Global Assistance policy: PreferredJudith from HIReview Received: August 19, 2022Was this review helpful?5 out of 5 people found this review helpfulIt has been almost six weeks and I have heard nothing. I also have not been able to reach a live person
I do notknow what is happening and I am concerned that I will not receive any fundsPLEASE HELP !!!!
MY PHONE NUMBER IS: JUDY AT 808-542-0393 AND judyj1968@gmail.com
“Generali Global Assistance policy: StandardHave used Generali before but have never had to file a claim until now. They have been exceptional. Fast to respond and did exactly as policy claimed. Had a refund in less than 15 days from start to finish. Yasmín was wonderful and returned my phone calls within 24 hrs.
I highly recommend them. Friends are already buying travel insurance from them. Their insurance agency hasn’t refunded their money as of yet.Candy from FLReview Received: August 19, 2022Was this review helpful?21 out of 21 people found this review helpfulResponse from Generali Global AssistanceThanks for the feedback Candy! We will share it with our Customer Service Team.
“Generali Global Assistance policy: PreferredGreat service thank you
Mahesh from NJReview Received: August 18, 2022Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceThanks for the feedback Mahesh! We will share it with our Customer Service Team.
Last updated: July 2, 2026