Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Generali Global website was very hard to maneuver when trying to find details about coverage. The cruise I was going on wanted proof of covid 19 coverage but I could not get the proper paperwork with ant details about it. They kept sending me a document that was incorrect.
Hello Shelly. Thank you for your feedback. Apologies for the issues you encountered with paperwork requirements. A dedicated customer service team member has reached out to follow up with you about your circumstance. Please call or email us with any questions: 800-874-2442 or customerservice@generalitravelinsurance.com
Sometimes was a bit difficult to get them on the phone - presumably very busy.
Review Updated: 08/01/2022
On line data entry easy to use. Quick response and claim resolution.
Hello David. Thank you for your feedback and your purchase. We’re very sorry for the delay you experienced as we are receiving high call volumes. You can also contact us before or after you buy a plan at customerservice@generalitravelinsurance.com. Your 10-day free look allows you some extra time to evaluate if the plan meets your needs.
At this point they have been evasive and not very helpful.
Review Updated: 07/31/2022
Insurance failed to cover for lost luggage and non responsive to my claim. I have not closed claim and intend to pursue them with attorney general office.
Hi Charles. Thank you for your feedback. We’re sorry for not meeting your expectations. We are pleased to inform you that a dedicated claims team member is reviewing your claim, and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 541-3522 or via email at claims@generalitravelinsurance.com
Overall i felt safer traveling with insurance. I Had to contact them for a question on proof of coverage and information was provided promptly.
That's great to hear Yamil. Thanks for your feedback and purchase!
Overall it was a smooth experience taking out travel insurance with Generali Global Assistance before our trip.
During our travels we needed medical assistance and the clinic we were at called Generali and they were given immediate help in listing our particular circumstance. We have only just returned home and have not yet filled a claim. To date we are happy with the service we have received.
That's great to hear David! Thanks so much for sharing your experience. If you have any questions about filing a claim, we have dedicated customer service representatives who can be reached at 800-874-2442 or via email at customerservice@generalitravelinsurance.com.
Got Covid on next to last day of the trip and had to quarantine in Greece. We just got back this week and intend to file a claim related to revised airfares, lodging, tours and support, etc because of the trip interruption.
I hope the experience and follow-thru with Generali and Squaremouth is as it has been in buying the policy and requesting help so far.
Hello James. Thanks for the feedback and your purchase! A dedicated Customer Service team member has reached out to you to offer assistance with filing a claim. Please contact us if you need any assistance at (800) 541-3522 or via email at claims@generalitravelinsurance.com.
Still working with Generali Global Assistance.
Hi Ruth. Thanks for the feedback. We were unable to locate a claim based on the policy number we have on record. A dedicated customer service team member will reach out to you to see if we can be of assistance.
Generali customer service was excellent. I had to make several changes to my policy and they were easy to work with.
Thanks for your purchase and the feedback Joseph! We will share it with our Customer Service Team.
I needed clarification on the covid 19 aspect of the policy and received a answer within 2 hours
Great customer service
That's great to hear Matthew. Thanks for your feedback and purchase!
Although i entered "YES" that i was "satisfied how your claim was handled?" it is really too early to tell yet. I have filed both a Trip Interruption claim and a Trip Cancellation claim.
Claim process is entirely online in two parts. Part one is providing the personal information of the insured, pick a reason, and describe in our own words what happened. Part two is to provide all the supporting documents as PDF. Things like proof of trip contract, proof of payment, cancellation policy of the provider, physicians documentation if illness related, authorization to access medical information, etc.The documents required for each of the claims was different although there were many that were common in both. I made certain that I provided the common documents in both claims in case a different person processed each claim.
Hi Dennis. Thank you for your feedback. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. Your claim has been resolved and a dedicated claims team member has contacted you. If you have any additional questions in the meantime, please reach out to us (800) 541-3522 or via email at claims@generalitravelinsurance.com.