Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Preferred
Great service thank you
Vinodkumar from NJReview Received: August 18, 2022Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThanks for the feedback Vinodkumar! We will share it with our Customer Service Team.
“Generali Global Assistance policy: StandardStill awaiting response on claim. Sent via registered mail all doc they required but got request to send ones already sent. Appears Global just sent out standard request without looking at sent docs. I have yet to hear from Holland America as to what amount of credit they will give. So hope this is reason I have heard nothing from insurance request. I gave the low rates for service because I could not reach a "human" to explain details, all claims are handled via email.
Roger from WAReview Received: August 17, 2022Was this review helpful?15 out of 16 people found this review helpfulResponse from Generali Global AssistanceHello Roger. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: PreferredI hold your 800 phone for a long time. Even I left my phone number and call back was the following day. Your service rep is not familiar the coverage function which is covered and which not covered and finally asked me to call insurance company to confirm. I wonder how much knowledge your service rep has.
Howard from ILReview Received: August 17, 2022Was this review helpful?7 out of 7 people found this review helpfulResponse from Generali Global AssistanceHello Howard. Thank you for sharing your feedback. We apologize for the negative experience and not meeting your expectations as we take customer service very seriously. A dedicated team member will be in contact with you to answer any questions or concerns.
“Generali Global Assistance policy: StandardI am waiting for paid invoices to file my claim. Unfortunately I got Covid while in Italy and had to come home so my trip was interrupted and I could not complete my stay.
Patricia from VAReview Received: August 16, 2022Was this review helpful?4 out of 4 people found this review helpfulResponse from Generali Global AssistanceHello Patricia. Thank you for your feedback. We are sorry to hear about your circumstances, and that your trip was interrupted. At your convenience, you can start your claim online, https://www.generalitravelinsurance.com/claimforms or you can contact us at 800-348-9505, or via email customerservice@generalitravelinsurance.com and a dedicated customer service team member can assist you with your claim.
“Generali Global Assistance policy: PreferredIt is impossible to get a live person to talk to, either customer service or claim.
Chou-Chik from VAReview Received: August 12, 2022Was this review helpful?13 out of 13 people found this review helpfulResponse from Generali Global AssistanceHello Chou-Chik. Thank you for your feedback. A dedicated customer service team member will be contacting you to offer assistance with any of your questions or concerns. Thanks for your patience.
“Generali Global Assistance policy: PreferredWhen I first started filling out the form, I wasn’t able to save the first page of the form (before the attachments), so I had to retype all of my information. I was filling out the claim form from an iPad and I kept getting error messages when trying to upload some of the documents. It was very frustrating to have to keep retyping the information and re-uploading the documents. After several failed attempts to save the draft and upload documents, I had to use my husband’s Mac to upload the information. You will see that I still have a draft submission, but I wasn’t able to delete it.
One minor additional point: I couldn’t figure out how to call customer service collect from Italy, so I had to pay for the call.
Christine from GAReview Received: August 11, 2022Was this review helpful?21 out of 21 people found this review helpfulResponse from Generali Global AssistanceHello Christine. We are sorry to hear about your negative experience and the circumstances surrounding filing a claim. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. Thank you for your feedback, your patience, and your business. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: Standardthey were reachable when we had our issues and did provide some recommendations. we will see how the claim goes.
james from CAReview Received: August 11, 2022Was this review helpful?7 out of 8 people found this review helpfulResponse from Generali Global AssistanceHello James. Thank you for sharing your feedback. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PreferredVery easy application process and reasonable feed
Frances from NJReview Received: August 9, 2022Was this review helpful?3 out of 4 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Frances. Thanks for your feedback and purchase!
“Generali Global Assistance policy: StandardIt was very easy to file claim on line while on my European trip. Claim processed timely. Very pleased with the coverage.
Sharon from ORReview Received: August 9, 2022Was this review helpful?12 out of 13 people found this review helpfulResponse from Generali Global AssistanceHello Sharon. That’s great to hear. Thanks for your feedback! We will share it with our customer service team.
“Generali Global Assistance policy: StandardDC from MAReview Received: August 8, 2022Was this review helpful?2 out of 2 people found this review helpfulIt was a bit difficult to provide the level of details needed and some of the information was asked for repeatedly but overall the process was smooth and our personal rep was excellent. Had we not kept as detailed records as we did we would not have gotten our claim accepted. Still easier to collect from Allianz than from British Airways!
Last updated: July 2, 2026