Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Premium
GGA took fantastic care of us when we were injured while traveling in Paris. They quickly evaluated our medical situation and arranged transportation options that got us back home efficiently and comfortably. The GGA team was instrumental in helping to make the best of an unfortunate situation. We’re very glad for their services and we will happily recommend GGA products to our friends and fellow travelers.
David from CAReview Received: August 1, 2022Was this review helpful?15 out of 15 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear David! Thanks so much for sharing your experience and for choosing Generali.
“Generali Global Assistance policy: StandardWaiting to hear back regarding claim after submitting all documents.
Geralyn from NVReview Received: July 31, 2022Was this review helpful?3 out of 6 people found this review helpfulResponse from Generali Global AssistanceHello Geralyn. Thank you for sharing your feedback. We have received your claim, 22046093-01. We take customer service and the claims review process very seriously and strive to resolve all claims within two weeks from the time that they’re received, although in some cases it can take longer to resolve. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardVery helpful. Phone wait excessive. Although I have often purchased travel insurance, this is my first small claim. Will know more once my claim has been responded to. Hard for me to interpret some of policy. Impossible to provide receipt for skycab costs, etc. so don't know if covered---should be as I am disabled and can't travel unless skycab utilized.
Nancy from MDReview Received: July 30, 2022Was this review helpful?4 out of 6 people found this review helpfulResponse from Generali Global AssistanceHello Nancy. Thank you for sharing your feedback. We apologize for the wait time that you reported. We have received your claim, 22047543-01. We take customer service and the claims review process very seriously and strive to resolve all claims within two weeks from the time that they’re received, although in some cases it can take longer to resolve. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardKatherine from AZReview Received: July 30, 2022Was this review helpful?3 out of 3 people found this review helpfulI got Covid in Alaska and we had to cancel most of our trip. Everything went smoothly. I had lots of documents to upload on your on line forms and it was easy. Then I was contacted, asked for something else which I sent. Then I expected to be questioned about the stuff I uploaded and instead received the check for the amount I asked for. Thank you. I will use you again for trip insurance.
“Generali Global Assistance policy: StandardWe had a medical issue while traveling. We called for assistance through their telemedicine line, but was told that they could not verify our policy number and could not help us. Called the customer service number the next morning and they verified our information, but were not very helpful In directing us. We were pretty much left on our own to figure out how to proceed and how to get home after our tour group left us mid tour.
Judy from GAReview Received: July 30, 2022Was this review helpful?9 out of 9 people found this review helpful“Generali Global Assistance policy: PreferredTerrible experience
Thus far
Contacted them for help regarding covid related sickness
All they offered was to demand that I get covid PCR testing despite being sick as **** and having multiple positive rapid home antigen tests showing covid positivityMarilyn from NYReview Received: July 29, 2022Was this review helpful?14 out of 16 people found this review helpfulResponse from Generali Global AssistanceHi Marilyn. Thank you for your feedback. We’re sorry to hear about your negative experience, and for not meeting your expectations. We understand that you have since been contacted by one of our dedicated claims team members regarding your claim.
“Generali Global Assistance policy: PremiumCustomer service was lacking when we called From abroad when our luggage was delayed, but in the end we were able to recoup costs spent to replace emergency items.
Jennifer from NYReview Received: July 28, 2022Was this review helpful?6 out of 7 people found this review helpfulResponse from Generali Global AssistanceHello Jennifer. Thanks for your feedback. We are sorry to hear about your negative customer service experience while you were abroad. We take customer service and the claims review process very seriously, and happy to know that your claim has since been resolved. If you have any additional questions or concerns, please reach out to us at 800-348-9505 or via email customerservice@generalitravelinsurance.com
“Generali Global Assistance policy: StandardIt was easy to apply and the cost appeared good for 4 people.
JANE from WIReview Received: July 28, 2022Was this review helpful?2 out of 3 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Jane. Thanks for your feedback and purchase!
“Generali Global Assistance policy: StandardMeryle from NCReview Received: July 27, 2022Was this review helpful?0 out of 0 people found this review helpfulMy claim was handled ver quickly with no issues.
“Generali Global Assistance policy: StandardI would like an update on my claim prior to four weeks!!
Teresa from FLReview Received: July 23, 2022Was this review helpful?7 out of 12 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback Teresa. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. Our goal is to process claims within two weeks from the time that they're received, and our records indicate your claim was resolved in 13 business days. You should have received an email to your address on file from a dedicated team member with the details of your claim resolution on 7/21/22. Please feel free to reach out to us at (800) 348-9505 or via email claims@generalitravelinsurance.comany with any additional questions or concerns.
Last updated: July 2, 2026