Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Very helpful customer service and great rates!
The Insurance provide us security while traveling outside the country. I am very thankful that we do not have to use it.
Thanks and we are back to US safely.
Runa Guy
The claim process was very easy and they were very prompt with resolution and payment.
No further comments since we have already submitted our claims and other necessary documentations.
We will wait any further instructions and decisions from your end. Regards
I have not been able to reach my claims rep for several days to ascertain the status of my claim. I have left multiple voicemails and emails.
Thank you for reaching out. We ask that you allow a minimum of 30 days for the claim to be reviewed and processed. Due to an increased volume of claims, we are currently experiencing a delay in the processing of the claims but I can assure you we are working diligently to process all claims promptly. If you have any additional questions in the meantime, please contact us at customerservice@generalitravelinsurance.com
I am happy that no assistance was needed from your company. Our trip was spectacular. Knowing that we had insurance if we needed it, just gave us peace of mind. The trip was one of a life time and we spent a lot of money on it, so we wanted some protection.
We were unable to take trip due to a positive covid test but I was so pleased with how responsive your company was. I was traveling with a dove group and we have decided to recommend or add this insurance to our next dive trip as part of the package we were so pleased. I have also recommended this product to many com workers after this experience also
They offered little assistance but a lot of questions when I called for help due to a Covid diagnosis and isolation. The one email I received had a lot of language telling me what they “might” cover. Not really helpful when I need prescription medication refills.
Thank you for your review. We’re sorry the experience wasn’t to your liking. At Generali Travel Insurance, we take customer service very seriously and our goal is to make your experience as user-friendly as possible. We will take your feedback into consideration as we make improvements. In the meantime, we are working to make the covered events easier to find when buying from our website. Currently, all covered events and other plan details can be found in the description of coverage/policy that can be accessed here. https://www.generalitravelinsurance.com/retrieve-policy.html
Question was handled promptly and buying policy was very easy.
I tried to reach Generali before departure but there were very long wait times and referral to their website which didn’t answer my questions.
Thank you for your review. We’re sorry the experience wasn’t to your liking. At Generali Travel Insurance, we take customer service very seriously and our goal is to make your experience as user-friendly as possible. We will take your feedback into consideration as we make improvements. Thank you for choosing Generali.