Generali Travel Insurance Reviews

Fantastic customer service. My claim was handled expeditiously and the customer service reporesentive I spoke with was extremely professional. Will definitely use this company for future travel.

Very difficult to get anyone on the phone other than the emergency number.

The 24-hour service while traveling was inadequate. I needed medical advice (part of the service) and was disconnected 3 times. When I finally got through, I was told they don't deal with my medical issue. Wasted 90 minutes of my time and was left with no advice.

I filed a claim on July 6. They asked for 3 additional documents (2 of which I already supplied) on July 11, 2022, which I supplied and got confirmation they were sent (including the two I had already provided) on that day. Today is July 16th and as I had not heard from them I checked the dashboard and didn't see the additional documents so I uploaded them again.

I have no idea when this case will be resolved. There is little to no correspondence and their dashboard is lacking in status.

Would use again

Very easy to change the date of travel because of pandemic

There are no personnel to answer questions via phone for claim questions…. This is a major impediment to filing a claim if someone has questions about the process or any issues that come up.

Waste of time. In filing a claim, they required all original receipts, which is not possible. Many of the items in my bag were gifts, and others were several years old and had no receipts.

So far so good