Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: StandardJeffrey from KYReview Received: June 25, 2025Was this review helpful?0 out of 0 people found this review helpful
There was some initial confusion, but Generali was very prompt in satisfying my claim. I will use them again!
“Generali Global Assistance policy: PreferredStaff are always available when I ask questions about policy and coverage. Always a pleasure dealing with Genali Global Assistance.
EDITA from NYReview Received: June 23, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Edita. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: StandardGreat customer service when calling and needing answers to questions. For the price of coverage, it is very reasonable. I also have had good feedback from friends who used Generali Global Assistance and from friends who had claims.
Rose H from NYReview Received: June 22, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for your feedback and your purchase, Rosemarie. At Generali Global Assistance, we value offering great customer service. We know you have options when it comes to travel insurance but are pleased you chose Generali Global Assistance.
“Generali Global Assistance policy: PreferredDavid from GAReview Received: June 22, 2025Was this review helpful?0 out of 0 people found this review helpfulThe claims process we quick and efficient, and Generali reviewed, approved, and issued payment promptly. Highly satisfied. Thank you!
“Generali Global Assistance policy: PreferredStephen from NCReview Received: June 21, 2025Was this review helpful?0 out of 0 people found this review helpfulThe representative called me and told what additional information they needed. I emailed the documentation. The next call I got a few days later informed me that they had approved the full amount of my claim and asked whether I wanted a check mailed or some sort of electronic transfer. The representative was both friendly and professional.
“Generali Global Assistance policy: PremiumVery difficult to get through to Customer Service for emergency contact information.
James from NYReview Received: June 18, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, James. Our travel assistance line is available 24/7/365, to provide emergency assistance. We are sorry we fell short in your case, and if you need any further assistance with filing a claim, please don’t hesitate to contact us at customerservice@generalitravelinsurance.com
“Generali Global Assistance policy: PremiumAfter I purchased the coverage, our vacation dates changed where we left a day later and returned a day later. I contacted you by email, and you were very helpful and accommodating in adjusting our policy dates. I appreciate that. Thanks.
Cheryl from TXReview Received: June 18, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Cheryl. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: StandardI submitted a claim and got a prompt response, clear instructions on getting my claim paid, and speedy payment. Customer service was quick to respond to other inquiries as well. I highly recommend.
Kimberly from WAReview Received: June 16, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your positive feedback with us about your positive claim experience, Kimberly! At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: PreferredPolicies were explained accurately and understandably. There was absolutely no pressure to purchase a policy from this company.
I’ve used Generali before and will definitely use them again.Julie from NYReview Received: June 16, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Julie! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardI was hospitalized due to injury after an accident on June 1-2 and the cardiologist said I must wear a heart monitor for two weeks and while wearing the device I could not fly. I therefore was told I would miss my June 4th flight to Paris. The insurance denied my claim since my hospitalization was a couple days before. The start of my vacation. This makes no sense since the doctor said I could not fly until the heart monitor was removed . Antony Bradley
Antony from CAReview Received: June 16, 2025Was this review helpful?0 out of 8 people found this review helpfulResponse from Generali Global AssistanceWe are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at customerservice@generalitravelinsurance.com.