Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
200,695
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AVG. MONTH
1,668
Total Reviews
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SINCE 2004
5,132
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,132 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3085
  • 4
    1035
  • 3
    421
  • 2
    134
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    238
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  • Generali Global Assistance policy: Standard

    So far it’s been easy to follow my flight got canceled and they were only able to get new flight for me 13 days later so I was told to file a claim when I get back home but so my everything has been great

    Michael from PA
    Review Received: April 3, 2022
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    2 out of 4 people found this review helpful
    Generali Global Assistance policy: Premium

    Have not received a reply to my claim after I have submitted all receipts for medical expenses.
    This is not satisfactory and must be addressed.My claim number is:. 22017648-01. Please expedite prompt reimbursement for my claim.

    THOMAS from NY
    Review Received: April 3, 2022
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    5 out of 10 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your review. At Generali Travel Insurance, we take customer service very seriously and we appreciate your feedback. Unfortunately, the claims process can take some time, as our regulatory laws require a number of reviews and required documentation. Under normal circumstance, the process can take up to 30 days. This timeline may be extended due to the current volume we are experiencing but I can assure you we are working diligently to process all claims promptly.

    Generali Global Assistance policy: Standard

    I have no problem with the insirance I have purchased very affordable and the service is good. Next time I will travel I will still get the same insursnce..

    Alfonsito from CA
    Review Received: April 2, 2022
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    3 out of 3 people found this review helpful
    Generali Global Assistance policy: Standard

    Can’t reach anyone on the phone and web site won’t let you in again after initial password setup. Rep told me to try another email. I don’t have another email.

    Marsele from WA
    Review Received: April 2, 2022
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    8 out of 9 people found this review helpful

    Review Updated: 04/30/2022

    After resolving website issues where it wouldn't let me sign in subsequent to first sign-in, the claim was handled smoothly and in a timely manner.

    Response from Generali Global Assistance

    Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is reaching out to you for further assistance. If you have any additional questions in the meantime, please contact us at csa@csatravelprotection.com.

    Generali Global Assistance policy: Standard

    I had both eyes red, and swollen upper and lower eyelids. My vision was blurry and l was tearing excessively. I went to a clinic in Manila, saw a doctor, got an antibiotic eye drops prescription, and filled it at a drug store. The medical clinic called Square Mouth, but they denied my Claim.

    Paul Preston from CA
    Review Received: April 1, 2022
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    10 out of 12 people found this review helpful

    Review Updated: 04/29/2022

    When l was sick in Manila, this bogus medical insurance rejected my claim. What's the point of buying insurance if it is worthless?

    Response from Generali Global Assistance

    Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. It appears that you are needing to file a claim and a dedicated team member has reached out to you with information on how to begin the process. If you have any additional questions in the meantime, please contact us at customerservice@generalitravelinsurance.com

    Generali Global Assistance policy: Preferred

    My interaction was post not pre cruise so forcing me to answer that query makes no sense.

    RICHARD from NY
    Review Received: April 1, 2022
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    1 out of 2 people found this review helpful
    Generali Global Assistance policy: Standard

    My March 2022 travel to Chile required a number of steps to complete their Covid protocols. One requirement was an insurance policy that specifically covered Covid health issues while in Chile should it occur.. SquareMouth Travel Insurance easily provided a list of insurance providers online that would cover me for just a ten day trip . I scrolled through the choices and picked Generali Global Assistance based on price and meeting Chile's minimums. Filled out the application and charged the amount on a credit card for two which was pretty easy considering my elderly background. Even asked their customer service through email to specifically mention Covid in a letter as part of the health coverage and that was done almost immediately. My fellow travelers also used the site and were satisfied as was I. Considering my trepidations about filling out applications online and the usual frustrations, I was quite pleased with the outcome.

    james from GA
    Review Received: March 29, 2022
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    12 out of 12 people found this review helpful
    Generali Global Assistance policy: Standard

    We had a flight cancelled on our return trip. I had used the wrong trip ending date on the application so they did not have to pay for the extra expenses. They paid anyway, and the process was simple and the refund was fast.

    Harold from NM
    Review Received: March 28, 2022
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    16 out of 16 people found this review helpful
    Generali Global Assistance policy: Standard

    Interaction with representative was great. We will certainly consider Generali Global for our next trip.

    Robert from WA
    Review Received: March 25, 2022
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    3 out of 4 people found this review helpful
    Generali Global Assistance policy: Premium

    It's been great! Unfortunately I had covid the day before my trip. So I had to cancel that trip. And now I have to proceed with filing a claim of what wasn't refundable. Thank you!

    Rhoda from MI
    Review Received: March 24, 2022
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    6 out of 6 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback. You can start your claim online, HTTPS://Generalitravel.com/claims. Should you need assistance filing a claim, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com and a dedicated team member will be happy to assist.