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Trips Protected
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SINCE 2004
204,416
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AVG. MONTH
1,221
Total Reviews
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SINCE 2004
5,208
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,208 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    1041
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    432
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    139
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  • “
    Generali Global Assistance policy: Preferred

    Everything was great. Right now, I am in the process of filing a claim for lost items in my wife's luggage. It was nice to know that we peace of mind if we contracted Covid while in Europe and traveling on a 10-day luxury cruise ship Oceana.

    Wally Boehm from TX
    Review Received: July 7, 2022
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    0 out of 2 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear Walter! Thanks so much for sharing your experience. If you have any questions about filing a claim, we have dedicated customer service representatives who can be reached at 800-874-2442 or via email at customerservice@generalitravelinsurance.com.

    “
    Generali Global Assistance policy: Preferred

    Hello Generali,
    I spoke with you over the phone a while back. Because of Covid restrictions, our trip to Japan was pushed forward to 2023.
    You informed me that my insurance would be pushed forward too.
    I am waiting for exact dates for airline travel to Japan.
    Please let me know if you require more information.
    Sincerely,
    Jane Dillon
    401-316-0010

    Jane from RI
    Review Received: July 7, 2022
    Was this review helpful?
    3 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Hello Jane. Thank you for reaching out. A dedicated customer service representative was able to contact you and verify your question about travel dates. Should you need further assistance, please reach out to us at 800-874-2442 or via email at customerservice@generalitravelinsurance.com

    “
    Generali Global Assistance policy: Preferred

    The representative answered my questions thoroughly and offered continuing assistance.

    Kenneth from CA
    Review Received: July 7, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear Kenneth! Thanks so much for sharing your experience. We will share it with our Customer Service Team.

    “
    Generali Global Assistance policy: Standard

    Angelika from NY
    Review Received: July 6, 2022
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    0 out of 0 people found this review helpful

    super fast claim processing

    “
    Generali Global Assistance policy: Standard

    Barbara from CA
    Review Received: July 6, 2022
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    0 out of 0 people found this review helpful

    they made the claim easy to file and payment was very quick.

    “
    Generali Global Assistance policy: Standard

    Generali Global website was very hard to maneuver when trying to find details about coverage. The cruise I was going on wanted proof of covid 19 coverage but I could not get the proper paperwork with ant details about it. They kept sending me a document that was incorrect.

    Shelly from FL
    Review Received: July 6, 2022
    Was this review helpful?
    6 out of 7 people found this review helpful
    Response from Generali Global Assistance

    Hello Shelly. Thank you for your feedback. Apologies for the issues you encountered with paperwork requirements. A dedicated customer service team member has reached out to follow up with you about your circumstance. Please call or email us with any questions: 800-874-2442 or customerservice@generalitravelinsurance.com

    “
    Generali Global Assistance policy: Standard

    Sometimes was a bit difficult to get them on the phone - presumably very busy.

    David from OR
    Review Received: July 4, 2022
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    5 out of 6 people found this review helpful

    Review Updated: 08/01/2022

    On line data entry easy to use. Quick response and claim resolution.

    Response from Generali Global Assistance

    Hello David. Thank you for your feedback and your purchase. We’re very sorry for the delay you experienced as we are receiving high call volumes. You can also contact us before or after you buy a plan at customerservice@generalitravelinsurance.com. Your 10-day free look allows you some extra time to evaluate if the plan meets your needs.

    “
    Generali Global Assistance policy: Standard

    At this point they have been evasive and not very helpful.

    Charles from NC
    Review Received: July 3, 2022
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    7 out of 7 people found this review helpful

    Review Updated: 07/31/2022

    Insurance failed to cover for lost luggage and non responsive to my claim. I have not closed claim and intend to pursue them with attorney general office.

    Response from Generali Global Assistance

    Hi Charles. Thank you for your feedback. We’re sorry for not meeting your expectations. We are pleased to inform you that a dedicated claims team member is reviewing your claim, and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 541-3522 or via email at claims@generalitravelinsurance.com

    “
    Generali Global Assistance policy: Standard

    Overall i felt safer traveling with insurance. I Had to contact them for a question on proof of coverage and information was provided promptly.

    Yamil from FL
    Review Received: July 2, 2022
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear Yamil. Thanks for your feedback and purchase!

    “
    Generali Global Assistance policy: Standard

    Overall it was a smooth experience taking out travel insurance with Generali Global Assistance before our trip.
    During our travels we needed medical assistance and the clinic we were at called Generali and they were given immediate help in listing our particular circumstance. We have only just returned home and have not yet filled a claim. To date we are happy with the service we have received.

    David from CO
    Review Received: July 2, 2022
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    4 out of 5 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear David! Thanks so much for sharing your experience. If you have any questions about filing a claim, we have dedicated customer service representatives who can be reached at 800-874-2442 or via email at customerservice@generalitravelinsurance.com.

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Last updated: July 3, 2026