Generali Travel Insurance Reviews

Got Covid on next to last day of the trip and had to quarantine in Greece. We just got back this week and intend to file a claim related to revised airfares, lodging, tours and support, etc because of the trip interruption.

I hope the experience and follow-thru with Generali and Squaremouth is as it has been in buying the policy and requesting help so far.

Still working with Generali Global Assistance.

Generali customer service was excellent. I had to make several changes to my policy and they were easy to work with.

I needed clarification on the covid 19 aspect of the policy and received a answer within 2 hours
Great customer service

Although i entered "YES" that i was "satisfied how your claim was handled?" it is really too early to tell yet. I have filed both a Trip Interruption claim and a Trip Cancellation claim.

Claim process is entirely online in two parts. Part one is providing the personal information of the insured, pick a reason, and describe in our own words what happened. Part two is to provide all the supporting documents as PDF. Things like proof of trip contract, proof of payment, cancellation policy of the provider, physicians documentation if illness related, authorization to access medical information, etc.The documents required for each of the claims was different although there were many that were common in both. I made certain that I provided the common documents in both claims in case a different person processed each claim.

The experience was fine. However, I had some technical issues with the site while filing a claim and could not reach anyone for assistance. The issue resolved itself the following day.

Nothing at the time now
Will let you know after claim is processed

The process to file the claim online was a little confusing at first. Maybe because I was doing it on my phone. But, once filed, it was processed quickly. Thanks!

I only called to ask a question and the agent was able to answer