Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
I did not end up using Generali since the representative I spoke with had a haughty attitude and misinformed me - he insisted that Generali had dropped its coverage for covid in 2020! I ended up speaking with a Squaremouth rep who steered me to another policy.
We're sorry to hear about your negative experience and apologize for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. We value your feedback and appreciate the time it took for you to share your experience with us. Please feel free to contact (800) 541-3522 or customerservice@generalitravelinsurance.com should you have any additional questions and we hope you will consider us for your next trip.
Hate travel insurance. The firms find seem to find exemptions for every claim possibility.
We’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Unfortunately, like other insurance plans you have, travel insurance cannot cover everything. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance. Please contact (800) 541-3522 or customerservice@generalitravelinsurance.com should you have any additional questions.
No issues and a good price.
I bought the policy to save me should the crisis be canceled by covid.
I assumed that meant that I was covered for myself or, if the cruise line had covid. As it turns out the cruise was 'postponed' due to Argentina impounding the boat because the crew had covid.
Generalli is claiming they're not covering the cruise. I feel extremely cheated and will be appealing with Grneralli.
Review Updated: 03/15/2022
They aren't paying because the cruise was canceled due to Covid of the Crew, not me the passenger.
We’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Unfortunately, Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance. Please contact (800) 541-3522 or customerservice@generalitravelinsurance.com should you have any additional questions
Polite and professional. No issues with Generali at this time. I am waiting for any final invoices to file as I want all the information to be correct prior to filing.
Review Updated: 03/14/2022
Everything that we submitted, expected and hoped for was paid with no issues.
the process to purchase the insurance was very easy. I contacted and spoke with a customer service representative with questions on the policy and he was very knowledgeable.
I was not able to travel due to covid restrictions, etc. but will hopefully be rescheduling another in march
Two weeks prior to our departure, we discovered there was an error on my wife's last name on our policy. So, we needed to make a change to the policy to ensure our coverage in such dangerous travel times. Maybe it was because it was during the height of Omicron, the week of January 10, 2022, but I tried to contact Generali Customer Service numerous times, and no one ever answered. This was after sitting on hold for an hour and a half on 4 different occasions. I also sent an email, but they didn't respond to my email until after we were already on or vacation trip, January 20th. Then, after responding to Generali's email, I didn't receive a reply email from Generali until one week after we had already returned home from our 10 day vacation. Terrible customer service, will never use again. They take your money, and then give you a big kiss off.
We're sorry to hear about your negative experience and apologize for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. We value your feedback and appreciate the time it took for you to share your experience with us. Please feel free to contact (800) 541-3522 or customerservice@generalitravelinsurance.com should you have any additional questions
I have cancel my policy and told them I am not going to claim any money. I send all my paper of purchase and refund got. Waiting for refund of premium I paid. They told me they will refund me but didnot got yet. You can try on my behalf.
Thanks
We're sorry to hear about your negative experience and apologize for not meeting your expectations. A dedicated team member is looking further into this for you and will reach out soon. Please contact (800) 541-3522 or customerservice@generalitravelinsurance.com should you have any additional questions
I called Generali Global Assistance three times.
First, time I use the telephone voice information and was informed that cancellation was expired.
2nd, time, I finally talk to a customer service representative who told me that I needed to make a claim.
3rd time, I talked to a customer service representative , and told him my situation that my American Airline flight was canceled that morning and I was schedule leave that evening. Since, I couldn't make my connecting flight to my destination in order to catch my vacation cruise. The representative sent me a link to file claim. Started to make a claim but I am still awaitting if will receive a refund for my airline ticket and cruise ticket. Also awaitting a offical reason why my airline flight was canceled.
My claim was paid in full. The website to track claim process was easily accessible. It is important to be able to upload receipts - which may be challenging for some. There is a need for the capability of scanning and saving receipts or downloading receipts from other sources.