Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Preferred
We filed claims for trip interruption and travel delay. Both claims were awarded in the exact amount we claimed. We both emailed and spoke with a claims adjuster-he was always responsive and helpful. The process from online submission to receiving payment took less than three weeks.
Michael from TXReview Received: May 11, 2022Was this review helpful?26 out of 27 people found this review helpful“Generali Global Assistance policy: StandardI have provided all information Generali has requested (multiple times now). They acknowledge receipt but then request it again. I am not sure if they are incompetent or dragging their feet on the claim. It is hard enough to lose one’s father on the departure date, and then to have to deal with the insurance company’s unwillingness to process the claim is dufficult.
Paula from KYReview Received: May 11, 2022Was this review helpful?20 out of 21 people found this review helpfulReview Updated: 06/23/2022
The representative lacked organizational skills when speaking to me. Perhaps this is due to the number of cases she was handling. My claim involved a death and Generali added stress to my situation. A little common sense on their part would have been helpful!
Response from Generali Global AssistanceHi Paula. Thank you for your feedback. We're sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. While frustrating, our team appears to have been communicating rather quickly on your claim and our correspondences seem to have been crossing via email. We are pleased to advise your claim has since been resolved and you should have received an email from a dedicated team member. If you have any further questions, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: StandardWebsite shut down often while filing claim. Entries for claim should be simplified. Won't ever use them again. Whole process was to complicated.
Dominic from ORReview Received: May 10, 2022Was this review helpful?18 out of 19 people found this review helpfulResponse from Generali Global AssistanceHello Dominic. Thanks for the feedback. We will consider your input for future updates to the site. Our goal is to make generalitravelinsurance.com as user-friendly as possible. We’re sorry the website wasn’t to your liking. Thank you for your business.
“Generali Global Assistance policy: PreferredDue to a technical error online w/Squaremouth when purchasing the policy required to travel internationally during covid , 2 policies were issued. I had to cancel one . Generali didn’t properly issue refund back to credit card. Although they told me they had put thru the refund and sent me cancellation notice. Afterr many calls, and sending proof I had not received refund , I finally got refund but only because I was persistent. A Squaremouth Rep helped me in the end. It was a processing mistake.
Sharon from NJReview Received: May 10, 2022Was this review helpful?9 out of 9 people found this review helpfulResponse from Generali Global AssistanceThank you for your review. We’re sorry the experience wasn’t to your liking. At Generali Travel Insurance, we take customer service very seriously and our goal is to make your experience as user-friendly as possible. We will take your feedback into consideration as we make improvements. Thank you for choosing Generali.
“Generali Global Assistance policy: StandardWe unfortunately had to cancel our vacation due to a medical issue. I filed a claim. The process was straight forward & easily completed online. Our claim was approved & we received a check within a couple of weeks for our loss due to cancellation. Hassle free. I would recommend this policy to others.
Linda from PAReview Received: May 9, 2022Was this review helpful?19 out of 19 people found this review helpful“Generali Global Assistance policy: StandardVery helpful customer service and great rates!
cristina from CAReview Received: May 9, 2022Was this review helpful?3 out of 5 people found this review helpful“Generali Global Assistance policy: StandardThe Insurance provide us security while traveling outside the country. I am very thankful that we do not have to use it.
Thanks and we are back to US safely.
Runa GuyRuna from NYReview Received: May 9, 2022Was this review helpful?1 out of 4 people found this review helpful“Generali Global Assistance policy: PreferredAnne from INReview Received: May 2, 2022Was this review helpful?0 out of 0 people found this review helpfulThe claim process was very easy and they were very prompt with resolution and payment.
“Generali Global Assistance policy: StandardNo further comments since we have already submitted our claims and other necessary documentations.
We will wait any further instructions and decisions from your end. RegardsDanilo from CAReview Received: April 29, 2022Was this review helpful?0 out of 6 people found this review helpful“Generali Global Assistance policy: StandardI have not been able to reach my claims rep for several days to ascertain the status of my claim. I have left multiple voicemails and emails.
Kristina from NYReview Received: April 26, 2022Was this review helpful?16 out of 17 people found this review helpfulResponse from Generali Global AssistanceThank you for reaching out. We ask that you allow a minimum of 30 days for the claim to be reviewed and processed. Due to an increased volume of claims, we are currently experiencing a delay in the processing of the claims but I can assure you we are working diligently to process all claims promptly. If you have any additional questions in the meantime, please contact us at customerservice@generalitravelinsurance.com
Last updated: July 3, 2026