Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
If a ZERO STAR rating option had been offered, I would have selected ZERO STARS. We needed travel assistance to adjust our flight plans to accommodate my wife after she broke her arm and injured her knee skiing. We reported to the 24-hour staff that she had an arm in a cast and sling, and that she had her leg in full leg brace and would be unable to bend her leg to take a standard airline seat. We eventually contacted the 24-hour assistance people after hours of attempts by phone. A case number was created and all documents requested were supplied approximately 48 hours before our scheduled departure flight. Our request for assistance was ultimately approved, but the assistance was completely useless because the assistance was offered the day AFTER we had returned from the trip. We expect a full refund for the portion of the insurance premium paid for the 24-hour emergency assistance. NO ASSISTANCE WAS EVER provided in spite of the long hours we spent contacting the service and providing documents. In the end we were left to vend for ourselves.
We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your plan based on the information provided. Please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com as we'd like to be able to review your situation with you. We hope to hear from you soon.
When I spoke to the General global assistance person during the issues with my flight to Costa Rica, they told me that trip delay cost would covered and that was reassuring. They didn’t know if the missed days of my prepaid 7 day yoga retreat would be something I could claim. They told me to contact Customer service, which I did by email. The response was that I needed to call a specific number. I don’t have minutes to call and I can’t stay find the email so that was not helpful. Won’t know how good the policy is until the claim gets settled.
Thank you for your review. Please feel free to contact (800) 348-9505 or customerservice@generalitravelinsurance.com with your additional questions. We also ask that you allow a minimum of 30 days for the claim to be reviewed and processed. The claims process can take some time, as our regulatory laws require a number of reviews and required documentation. Due to an increased volume of claims, we are currently experiencing a delay in the processing of the claims but I can assure you we are working diligently to process all claims promptly.
I did have to cancel my trip but fortunately the airlines and the hotels refunded our deposits so I didn't have to file a claim but I was glad to have the option. I did start to initiate a claim before the Park let us know that the excursions we had paid in advance for would also be refunded. I spoke to your representative to let them know the claim I had begun would not be submitted just so their was not confusion.
I filed the claim just days after we were determined to be positive for covid. I had trouble uploading some documents to the internet so sent everything with hard copy through the mail. I received comment via email they received my paper- work and I am waiting to see if they need anything else. In rating (above) I guess I am satisfied: I did not speak with an American and did not speak with a human being. For me, I have only the "Assumption" you have what you require.
I am waiting on a response to my claim. So far the interaction has been one way.
Thank you for reaching out. We ask that you allow a minimum of 30 days for the claim to be reviewed and processed. The claims process can take some time, as our regulatory laws require a number of reviews and required documentation. Due to an increased volume of claims, we are currently experiencing a delay in the processing of the claims but I can assure you we are working diligently to process all claims promptly. Please feel free to contact (800) 348-9505 or customerservice@generalitravelinsurance.com should you have additional questions.
Denied even though I saved them over $2K because I took NCL's "Peace of Mind" future cruise credit :(
Fortunately we didn't have reason to file a claim. But Generali answered my questions about the policy prior to purchasing it thoroughly and in a timely fashion.
Canceled the trip.
Got immediate refund w/ zero problems
The process was a little confusing but the people I spoke with were helpful and the claim was settled in a positive and timely manner
The worst travel insurance and customer service. Uncooperative and rude.
Review Updated: 02/15/2022
The most horrible customer service. I had an issue traveling and reaching out to a customer service took me a long time. Once I was able to talk to someone from the company, the experience went from bad to worst. I’m stock with a bill with a change of flights, the guy was extremely rude an negative. Customer service representatives are trained to screw customers with claims. I would never recommend the company. What a SCAM.
We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate plan or claim based on the information provided. Please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com as we'd like to be able to review your situation with you. We hope to hear from you soon.