Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
Phone help was very good.
Thomas from ILReview Received: April 11, 2022Was this review helpful?1 out of 2 people found this review helpful“Generali Global Assistance policy: StandardToo Expensive
Luther from KYReview Received: April 11, 2022Was this review helpful?1 out of 2 people found this review helpfulResponse from Generali Global AssistanceThanks for your feedback. Our travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. The calculated cost depends on a variety of factors including days to departure. If you have any additional questions in the meantime, please contact us at customerservice@generalitravelinsurance.com
“Generali Global Assistance policy: Standardwaiting for answer from generali
chaim from NJReview Received: April 5, 2022Was this review helpful?3 out of 7 people found this review helpful“Generali Global Assistance policy: StandardLuckily we had no medical issues during our week visiting family in Canada. (We had a close call last time, and having the coverage gave us peace of mind!)
Diana from NJReview Received: April 5, 2022Was this review helpful?1 out of 4 people found this review helpful“Generali Global Assistance policy: StandardWay too expensive for only 16 days. Only wanted covid insurance to be able to enter the Philippines. All the other coverage was duplication or triplication of insurance I already had.
Glad though I never had to use it.
Partial refund will be accepted.
Thank you very much.Michael from NYReview Received: April 4, 2022Was this review helpful?4 out of 5 people found this review helpful“Generali Global Assistance policy: StandardSo far it’s been easy to follow my flight got canceled and they were only able to get new flight for me 13 days later so I was told to file a claim when I get back home but so my everything has been great
Michael from PAReview Received: April 3, 2022Was this review helpful?2 out of 4 people found this review helpful“Generali Global Assistance policy: PremiumHave not received a reply to my claim after I have submitted all receipts for medical expenses.
This is not satisfactory and must be addressed.My claim number is:. 22017648-01. Please expedite prompt reimbursement for my claim.THOMAS from NYReview Received: April 3, 2022Was this review helpful?5 out of 10 people found this review helpfulResponse from Generali Global AssistanceThank you for your review. At Generali Travel Insurance, we take customer service very seriously and we appreciate your feedback. Unfortunately, the claims process can take some time, as our regulatory laws require a number of reviews and required documentation. Under normal circumstance, the process can take up to 30 days. This timeline may be extended due to the current volume we are experiencing but I can assure you we are working diligently to process all claims promptly.
“Generali Global Assistance policy: StandardI have no problem with the insirance I have purchased very affordable and the service is good. Next time I will travel I will still get the same insursnce..
Alfonsito from CAReview Received: April 2, 2022Was this review helpful?3 out of 3 people found this review helpful“Generali Global Assistance policy: StandardCan’t reach anyone on the phone and web site won’t let you in again after initial password setup. Rep told me to try another email. I don’t have another email.
Marsele from WAReview Received: April 2, 2022Was this review helpful?8 out of 9 people found this review helpfulReview Updated: 04/30/2022
After resolving website issues where it wouldn't let me sign in subsequent to first sign-in, the claim was handled smoothly and in a timely manner.
Response from Generali Global AssistanceThank you for your feedback. We’re sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is reaching out to you for further assistance. If you have any additional questions in the meantime, please contact us at csa@csatravelprotection.com.
“Generali Global Assistance policy: StandardI had both eyes red, and swollen upper and lower eyelids. My vision was blurry and l was tearing excessively. I went to a clinic in Manila, saw a doctor, got an antibiotic eye drops prescription, and filled it at a drug store. The medical clinic called Square Mouth, but they denied my Claim.
Paul Preston from CAReview Received: April 1, 2022Was this review helpful?10 out of 12 people found this review helpfulReview Updated: 04/29/2022
When l was sick in Manila, this bogus medical insurance rejected my claim. What's the point of buying insurance if it is worthless?
Response from Generali Global AssistanceThank you for your feedback. We’re sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. It appears that you are needing to file a claim and a dedicated team member has reached out to you with information on how to begin the process. If you have any additional questions in the meantime, please contact us at customerservice@generalitravelinsurance.com
Last updated: July 3, 2026