Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
I need to file a claim I can use some assistance I am scared I was truly sick and unable to travel during COVID.
It was not COVID but developed medical condition and needed medications and frequent doctor visits and doctor recommended not to travel. Give me patience as I continue to figure out what I need to do to recover both from illness and loss of trip.
Thank you for sharing your concerns regarding your situation. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com and a dedicated team member will glad to assist you further.
We had to cancel our cruise, as we tested positive for Covid the day before departure. we have a claim with Generali pending, which i hope will not be an issue. We purchased this specific policy due to their Covid coverage.
Review Updated: 02/14/2022
Extremely satisfied with the service & speed our claim was handled.
Such an easy process to make a claim for my busted luggage. The paperwork was all online and easy to follow. Once I sent in the appropriate documentation, it only took a couple of weeks to receive my payment. Highly recommended.
I've phoned several times to discuss whether or not a claim needs to be filed but no one has ever answered. After leaving information for a call back the call backs eventually come several days later, at random times when I am not available and the caller simply leaves a message requesting that I call back if I need to and the process repeats itself all over again.
We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your plan based on the information provided. Please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com as we'd like to be able to review your situation with you. We hope to hear from you soon.
I needed to get a pdf for my travel and talked to your customer service person and he sent it right away... I will be using your service again for sure
I have filed a claim and still waiting to hear back
Thank you for your review. We ask that you allow a minimum of 30 days for the claim to be reviewed and processed. Due to an increased volume of claims, we are currently experiencing a delay in the processing of the claims but I can assure you we are working diligently to process all claims promptly.
Our trip was canceled by the cruise line. We are trying to work with the insurance company to cover us for free on our next trip. We need you help.
We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your claim based on the information provided. Please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com as we'd like to be able to review your claim with you. We hope to hear from you soon.
Still in progress. I am just starting my claim process. My ability to reach them during my trip to get clarification on my coverage was somewhat lacking.
Thank you for your positive review! Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. We value your feedback and hope you will consider us again for your next trip!
No comments. Service was good, personnel was very professional.
We upgraded our cabin, thus increasing the cost of the cruise. It was not as easy as it should have been to contact the appropriate group at Generali.
Thank you for your positive review! We appreciate your feedback and the time it took for you to share your experience.