Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
We tested positive for COVID the day before our departure and had to cancel our trip.
We canceled our trip through the travel agent as soon as we got the COVID test results.
We filed a claim with Generali sending documents through the mail.
They confirmed receipt of our claim package by email.
The claim is currently being processed, but our interaction with Generali so far has been very good.David from FLReview Received: November 22, 2021Was this review helpful?99 out of 101 people found this review helpfulReview Updated: 12/20/2021
I submitted all of the documents required by the insurance policy instructions provided by Generali when we purchased the policy.
In less than a week after submitting the claim Generali sent an email saying it had been approved and a check was in the mail.
We received the check a few days later.
We have used Generali travel insurance for years and never had to file a claim.
It is very reassuring to know they are a very good company when things go wrong.
We will definitely use Generali for future travel.“Generali Global Assistance policy: StandardI tried in vain to speak to someone about combining my policy with my sister’s as we were traveling together. I kept calling and being transferred to other departments and no one answered. I also emailed. When I returned from my trip I received an email from them saying it wasn’t possible. Very disappointed as I have bought policies with them in the past thinking they were dependable.
Colleen from FLReview Received: October 22, 2021Was this review helpful?15 out of 21 people found this review helpfulResponse from Generali Global AssistanceThank you for reaching out. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. We value your feedback and hope you will consider us again for your next trip!
“Generali Global Assistance policy: PreferredLong wait time on hold to change dates of policy due to airline changes. Otherwise fine.
Alan from IAReview Received: October 13, 2021Was this review helpful?9 out of 12 people found this review helpfulResponse from Generali Global AssistanceThank you for reaching out. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all travelers. Due to an increased volumes, we are currently experiencing delays but I can assure you we are working diligently to process all inquiries. Please contact (800) 348-9505 or with any additional questions or concerns.
“Generali Global Assistance policy: StandardYour travel insurance gave me peace of mind knowing that if I needed to cancel my trip I would not loose my deposits put down for the trip. I thought the travel insurance fee was reasonable.
Janet from MOReview Received: August 29, 2021Was this review helpful?9 out of 13 people found this review helpful“Generali Global Assistance policy: StandardI had to contact them to actually get info about my policy. They never sent it to me, and their online system didn't recognize me at all. But when I called, they emailed all my policy info. We went on the trip as planned, everything went smoothly, and we had no issues with cancellations or illness so we didn't need to use the policy.
Rachel from OHReview Received: August 3, 2021Was this review helpful?11 out of 12 people found this review helpful“Generali Global Assistance policy: StandardMy trip was canceled and I am waiting for my money back
Alberto from VAReview Received: July 22, 2021Was this review helpful?16 out of 20 people found this review helpfulResponse from Generali Global AssistanceThank you for reaching out. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all travelers. We ask that you allow a minimum of 30 days for the claim to be reviewed and processed. Due to an increased volume of claims, we are currently experiencing a delay in the processing of the claims but I can assure you we are working diligently to process all claims promptly. Please contact (800) 348-9505 or with any additional questions or concerns.
“Generali Global Assistance policy: PremiumThe cruise line cancelled our cruise and gave us a full refund. We asked Generali to refund our premium because we would not be going on the cruise. Initially, Generali would only offer to keep our premium for a future cruise. They put time restrictions on this offer. We asked them how they knew we would be able to cruise in their arbitrary time period. Next thing we knew they agreed with us, cancelled the policy and refunded our entire premium.
We would use them again should we ever be able to travel again.James from INReview Received: November 16, 2020Was this review helpful?49 out of 51 people found this review helpful“Generali Global Assistance policy: StandardWORST CUSTOMER SERVICE EVER, COULD NOT GET THROUGH ON PHONE.
Kenneth from FLReview Received: July 27, 2020Was this review helpful?29 out of 34 people found this review helpfulResponse from Generali Global AssistanceWe're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We appreciate your feedback as our goal is to provide smooth and seamless transactions for all of our customers while we continue to experience increased call volumes. We are having a customer service supervisor contact you in order to provide you further assistance.
“Generali Global Assistance policy: StandardTrip cancelled by Seabourne. Been waiting a couple months for promised full refund. It's nearly $13,000. and getting very impatient.
Russell Rienecker from WAReview Received: June 18, 2020Was this review helpful?22 out of 25 people found this review helpfulResponse from Generali Global AssistanceWe're sorry to hear you had to reschedule your trip. Our records show that you qualified for our voucher program and that you have applied it to your new travel dates in 2021. Should you have additional questions or need further assistance please contact (800) 348-9505 or csa@csatravelprotection.com.
“Generali Global Assistance policy: StandardJack from TXReview Received: June 18, 2020Was this review helpful?18 out of 23 people found this review helpfulI was originally seeking a cash payment of $78.00 for reimbursement of my cancelled round trip air flight of ANA from USA to Philippines. In addition, reimbursement of cancelled reservation of my stay within a hotel in Manila. I received instead a voucher that was due to expire on December 31, 2020. My voucher received now will be extended until May 31, 2020 which gives me a better opportunity for me to use this voucher.