Generali Travel Insurance Reviews

My interaction was post not pre cruise so forcing me to answer that query makes no sense.

My March 2022 travel to Chile required a number of steps to complete their Covid protocols. One requirement was an insurance policy that specifically covered Covid health issues while in Chile should it occur.. SquareMouth Travel Insurance easily provided a list of insurance providers online that would cover me for just a ten day trip . I scrolled through the choices and picked Generali Global Assistance based on price and meeting Chile's minimums. Filled out the application and charged the amount on a credit card for two which was pretty easy considering my elderly background. Even asked their customer service through email to specifically mention Covid in a letter as part of the health coverage and that was done almost immediately. My fellow travelers also used the site and were satisfied as was I. Considering my trepidations about filling out applications online and the usual frustrations, I was quite pleased with the outcome.

We had a flight cancelled on our return trip. I had used the wrong trip ending date on the application so they did not have to pay for the extra expenses. They paid anyway, and the process was simple and the refund was fast.

Interaction with representative was great. We will certainly consider Generali Global for our next trip.

It's been great! Unfortunately I had covid the day before my trip. So I had to cancel that trip. And now I have to proceed with filing a claim of what wasn't refundable. Thank you!

Seems to be a disconnect between Global Assistance and the claims process - we thought there would be continuity. Not sure what help the Global Assistance was really able to provide in our situation. Have started filing the claim (+ve Covid test resulting in 5 day trip delay), jury is out on the result.

Difficult to submit claim. For a medical issue they want you to submit everything to your carrier. I have medicare and they do not cover any medical expenses. Also the forms that foreign countries and doctors have are not complete and give all the information that the Generali wants. I’ve had no communication from them since the claim was submitted.

overall experience was positive - filing the claim went smoothly - general global staff were helpful - would recommend their company to others

You wpuld have received 5 stars were it not for the very long wait time to actually speask with someone before I bought.

Amazingly fast refund! Will use again