Generali Travel Insurance Reviews

I did send 2 comments/questions through their website that were not answered. A week, or so, later, I received a letter through e-mail from the company. It stated they had been working with travelers who had February, March, & April departures. Since I wasn't due to leave until May, I waited for their next communication. That came a couple of weeks later and offered me the opportunity to use my coverage for a future trip (that must be scheduled by 12/2020 but needn't be taken until 2022.) I felt this was a generous accommodation to the horrible situation.

Our Galapagos Islands cruise was cancelled by the cruise line more than a month before scheduled departure due to the pandemic. I contacted Generali Global to request a partial refund since the medical coverage of the policy would never be activated. I sent an initial request via email and waited several weeks without receiving a response. I then sent a follow-up email and received a text response after a few days stating that I could apply for a voucher that had to be used for a vacation booked before the end of 2020. I received the voucher but depending on vaccine development timing that may not be possible since we would not be able to travel as we are both in a higher risk category so it is very likely we could not recover our premium. I don't feel that Generali Global provided an acceptable solution .

We did not travel because of COVID 19 cancellations. I did get a voucher back for use on a future trip but just an e-mail note with a value, not a formal statement or number to use later. We hope it is sufficient.

We tried to contact Squaremouth immediately when Europe began to close the borders and all travel was banned. We called several times and were unable to get anyone to answer. We went to their website and emailed them. Still no response.
When we purchased from them , they assured us their service was excellent.
Our entire trip was canceled and we still have not had any response. I am requesting a refund of their insurance premium. We stopped payment on our credit card for the trip after not being able to get any response.

The denial of coverage by Generali is an insult and is being appealed. We have coverage for quarntine but they failed to honor our policy when the providers went into lock down due to Covid.. We were able to obtain refunds for most of our trip from the providers on our own, but the portion we had to prepay for guides and accommodations in Slovenia has not been covered. I am very disappointed in this insurer and would not use them again.

Terrible interactions for the entire claim process which was cumbersome with no individualized review but just blanket statement about Covid & non coverage which was not the case for our claim.

I am very disappointed in Squaremouth as well as Generali. Our trip was cancelled by Holland America and Generali would not return the money we paid for the insurance. They offered a voucher that had to be used on a trip I reserved by 12/31/2020 and traveled by 12/31/2021. My husband is not able to travel at this time so this was not acceptable. I emailed and tried to call Generali several times and was never able to speak with someone. I received the standard email response every time I tried to correspond with them.

I called Squaremouth, their recommendation was that I send another email to Generali stating that we are no longer able to travel. I did that and have not heard from them.

The couple we were traveling with went through Squaremouth and were sold a policy with I travel. They received a full refund several weeks ago!! Why were we sold a policy with such different standards?

I will be very hesitant to use Squaremouth in the future and will certainly not use Generali!!

When we purchased our policy it was my understanding from you that the policy would cover anything that was unkown at the time of purchase. Covid-19 existed, but travel was ongoing and Spain was open for travel. You know the story....Spain, USA went into quarantine, we in Washington went into restrictions, etc
NON of this was known at the time of policy purchase. We filed a claim, and of course it was rejected. I have copied the response for your review.
This is an example of how the insurance world manipulates the facts to their advantage and avoids their obvious responsibility and we lost $8000 plus the price of the policy. Feel free to contact me or help in getting this legitimate claim paid.
Thank you. Your service was good, but it appears your explanation of coverage was quite lacking.
JEE

If you provide me an email I can forward you the denial letter.

I am just waiting for Holland America to formally refund our fares and will then file a claim for a refund.

We cancelled our trip due to carona virus and asked for insurance refund. Generali responded and noted our claim but we have heard nothing further. Thank you.