Trips Protected
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SINCE 2004
207,444
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AVG. MONTH
1,207
Total Reviews
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SINCE 2004
5,263
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,263 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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  • Generali Global Assistance policy: Standard

    The Insurance provide us security while traveling outside the country. I am very thankful that we do not have to use it.
    Thanks and we are back to US safely.
    Runa Guy

    Runa from NY
    Review Received: May 9, 2022
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    1 out of 4 people found this review helpful
    Generali Global Assistance policy: Preferred

    Anne from IN
    Review Received: May 2, 2022
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    0 out of 0 people found this review helpful

    The claim process was very easy and they were very prompt with resolution and payment.

    Generali Global Assistance policy: Standard

    No further comments since we have already submitted our claims and other necessary documentations.
    We will wait any further instructions and decisions from your end. Regards

    Danilo from CA
    Review Received: April 29, 2022
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    0 out of 6 people found this review helpful
    Generali Global Assistance policy: Standard

    I have not been able to reach my claims rep for several days to ascertain the status of my claim. I have left multiple voicemails and emails.

    Kristina from NY
    Review Received: April 26, 2022
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    16 out of 17 people found this review helpful
    Response from Generali Global Assistance

    Thank you for reaching out. We ask that you allow a minimum of 30 days for the claim to be reviewed and processed. Due to an increased volume of claims, we are currently experiencing a delay in the processing of the claims but I can assure you we are working diligently to process all claims promptly. If you have any additional questions in the meantime, please contact us at customerservice@generalitravelinsurance.com

    Generali Global Assistance policy: Standard

    I am happy that no assistance was needed from your company. Our trip was spectacular. Knowing that we had insurance if we needed it, just gave us peace of mind. The trip was one of a life time and we spent a lot of money on it, so we wanted some protection.

    Loretta from CA
    Review Received: April 25, 2022
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    0 out of 3 people found this review helpful
    Generali Global Assistance policy: Standard

    We were unable to take trip due to a positive covid test but I was so pleased with how responsive your company was. I was traveling with a dove group and we have decided to recommend or add this insurance to our next dive trip as part of the package we were so pleased. I have also recommended this product to many com workers after this experience also

    Kimberly from CT
    Review Received: April 23, 2022
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    11 out of 11 people found this review helpful
    Generali Global Assistance policy: Standard

    They offered little assistance but a lot of questions when I called for help due to a Covid diagnosis and isolation. The one email I received had a lot of language telling me what they “might” cover. Not really helpful when I need prescription medication refills.

    Anonymous from WI
    Review Received: April 23, 2022
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    9 out of 9 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your review. We’re sorry the experience wasn’t to your liking. At Generali Travel Insurance, we take customer service very seriously and our goal is to make your experience as user-friendly as possible. We will take your feedback into consideration as we make improvements. In the meantime, we are working to make the covered events easier to find when buying from our website. Currently, all covered events and other plan details can be found in the description of coverage/policy that can be accessed here. https://www.generalitravelinsurance.com/retrieve-policy.html

    Generali Global Assistance policy: Premium

    Question was handled promptly and buying policy was very easy.

    Michael from MN
    Review Received: April 18, 2022
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    6 out of 6 people found this review helpful
    Generali Global Assistance policy: Preferred

    I tried to reach Generali before departure but there were very long wait times and referral to their website which didn’t answer my questions.

    Frances from CA
    Review Received: April 17, 2022
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    7 out of 7 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your review. We’re sorry the experience wasn’t to your liking. At Generali Travel Insurance, we take customer service very seriously and our goal is to make your experience as user-friendly as possible. We will take your feedback into consideration as we make improvements. Thank you for choosing Generali.

    Generali Global Assistance policy: Standard

    Easy process to choose and buy coverage. Also easy to work with the insurance company when my husband tested positive for Covid the evening before our flight home to the US.

    Liz from SC
    Review Received: April 15, 2022
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    14 out of 14 people found this review helpful

    Review Updated: 05/18/2022

    Clunky, time-consuming process with many hurdles and way too many exclusions resulted in a paltry payment.

Last updated: September 18, 2026