Generali Travel Insurance Reviews

I have e-mailed stating the cancellation of trip by provider, I have received a voucher to apply to my next trip. Wonder why I dont receive a refund?

Beware of their coverage unless you have a professional read all the fine print in detail, and don't expect them to be reasonable in handling claims!
In early Feb. 2020, I purchased travel insurance for a trip to the UK and Italy in late April. On March 6, the airline cancelled the flight into Italy, and I agreed to cancel the entire trip and get a full refund of the airfare, as the Covid situation was worsening in Italy. I was also able to get a partial refund of ground costs from the tour operator. I claimed the remaining cost of roughly $1200 from Generali (about 15% of the coverage I purchased). They refused to give me any cash compensation, on grounds that this was a "foreseeable event" when I purchased my coverage, and that they had declared no coverage for Covid-related claims on Jan. 29th (i.e. before I purchased my coverage ). However, they did not post this exclusion anywhere on on the policy I received from them, or on their website.
In fact, as of Jan 29th, there were zero reported Covid cases in the UK and the first 2 cases were reported in Italy "between late Jan. to early Feb"., according to Statista.com. Given that Covid was barely present in the countries I planned to visit at the time I purchased the coverage, and there was nothing evident on the Generali website or policy to indicate that they had already decided to exclude Covid coverage, I think it is unreasonable that they would reject my claim for a modest amount of the total coverage I paid for.
Squaremouth supported Generali, because there is a clause deeply buried in the fine print of the policy to say that Generali excluded coverage of epidemics/ pandemics. This exclusion was so deeply buried that I missed it, though I read the policy carefully before purchasing. If they had in fact already decided to exclude coverage of Covid as of Jan. 29th, an honest approach would have been to state this exclusion clearly upfront on their policies, not to bury a general exclusion of epidemics/pandemics in the fineprint where only professionals would see it, and then deny even a modest claim for compensation.

It was impossible to be in contact with the carrier. I was on hold for many hours and never connected with a customer service rep.

I emailed them in order to have a record and it took four weeks to get a reply email.

I will be filing a claim.

Because my cruise was canceled because of the pandemic, I am trying to receive a refund. Royal Caribbean refunded the cost of the cruise. I tried numerous times to contact them and of course no one answered! Also trying to get onto their website was difficult because of the weird spelling of there name. I am 82 years old and didn't see the I in the name. I finally found the correct website to file on (it wasn't Generali) Trying to get a password to work was difficult! And I finally found the correct website after much frustration and I finally was able to submit my claim. However the confirmation I received gave me no indication of when my claim will be completed.

I take many cruises and felt I had finally found an insurance company with reasonable prices. Not I know why that is ----its can be very confusing to file a claim with them and I think they want people to think its not worth the aggravation to file a one!!!

Received a full refund of the policy amount even though I was a day late in filing to cancel policy. Will use again when travel resumes. They treated me fairly.

I acquired a policy to cover expenses for a bike trip scheduled for about April 1. The trip was cancelled due to the virus, but was rescheduled for October 2020. I contacted Generali in hopes of just changing the policy coverage date; still about one week in length, just at a different time of the year. This seemed the easiest way maintain coverage without canceling the policy or making a claim. I was told that I could do that but there would be an added premium of several hundred dollars. I questioned this as the trip was in every respect unchanged from the original. I was told that the time between this request and the trip was sufficiently long to force Generali to add the premium.
An option was to wait until July and then request the date change. I am uncertain about the likelihood of this happening and may yet simply make a claim and be reimbursed. When a simple date change on the policy would correct this, a claim seems unnecessary.
Your thoughts?

Both squaremouth and generali addressed my concerns and outcomes in a timely manner given the adverse situation.
Thanks to both.
Joe

I sprained my ankle on March 6th, 2020 on a hiking trip in Wellington, New Zealand. I had xrays, and saw a doctor the following day. He confirmed the sprain. I then changed my ticket and flew back to San Francisco on the 7th. Filed my claim with receipts and documentation on March 14th. I’ve called Generalize, but am not put through to anyone. The phone menu takes my phone number, says they will call back in 48 hours, but no one calls. I’ve emailed several times, beginning March 30th, but with no responses.
Please suggest what I should do next.

We purchased health insurance and filed a claim and are just waiting for hear back from you.

I spoke with Danielle at Generali Global Assistance on March 9th. She was going to email us 2 forms which we never received! At that time I informed them we wanted to file a claim and as of today there has been no follow up from them.