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Trips Protected
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SINCE 2004
204,416
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AVG. MONTH
1,221
Total Reviews
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SINCE 2004
5,208
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,208 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3131
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    1041
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    432
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    139
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  • “
    Generali Global Assistance policy: Standard

    Can't rate Generali because did not use their service. I called only once before buying a policy to clarify coverage details

    Dora from OH
    Review Received: February 27, 2022
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    0 out of 5 people found this review helpful
    “
    Generali Global Assistance policy: Premium

    They do not cover COVID related issues, contrary to my understanding of their advertisement otherwise. Customer service was poor when I tried to discuss the situation with a representative. They refused to discuss anything until a claims person was assigned, which took weeks. Getting trip insurance from this company was complete waste of money. I will not use them again in the future. I whole heatedly, with great enthusiasm will advise friends and family to not use this company.

    Robert from MD
    Review Received: February 26, 2022
    Was this review helpful?
    19 out of 21 people found this review helpful
    Response from Generali Global Assistance

    Thanks for your review, we’re sorry the coverage didn’t meet your expectation. Actually, our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

    “
    Generali Global Assistance policy: Standard

    As I didn't file a claim, I would not know whether to recommend or not.

    Katherine from FL
    Review Received: February 25, 2022
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    0 out of 4 people found this review helpful
    “
    Generali Global Assistance policy: Standard

    I thought I was protecting my trip from a COVID related loss. We we planned to visit to my 93 year old Father-in-law. After we made our plans and paid $2400 deposit for and AirBnB, he and the home where he lives both asked us not to come until the case rate declined. So we canceled
    Our trip and we’re reimbursed everything except the AirBnB deposit. I filed a claim for reimbursement and it was denied.

    VALERIE from OR
    Review Received: February 23, 2022
    Was this review helpful?
    9 out of 10 people found this review helpful
    Response from Generali Global Assistance

    We’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Unfortunately, Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance. Please contact (800) 541-3522 or customerservice@generalitravelinsurance.com should you have any additional questions

    “
    Generali Global Assistance policy: Preferred

    Very happy with the plan as well as the service. Having the travel protection insurance gave us the confidence to travel without the fear of losing our money due to a cancellation due to Covid-19. Thank you!

    William from FL
    Review Received: February 20, 2022
    Was this review helpful?
    5 out of 6 people found this review helpful
    “
    Generali Global Assistance policy: Preferred

    I did not end up using Generali since the representative I spoke with had a haughty attitude and misinformed me - he insisted that Generali had dropped its coverage for covid in 2020! I ended up speaking with a Squaremouth rep who steered me to another policy.

    louis from NY
    Review Received: February 18, 2022
    Was this review helpful?
    14 out of 14 people found this review helpful
    Response from Generali Global Assistance

    We're sorry to hear about your negative experience and apologize for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. We value your feedback and appreciate the time it took for you to share your experience with us. Please feel free to contact (800) 541-3522 or customerservice@generalitravelinsurance.com should you have any additional questions and we hope you will consider us for your next trip.

    “
    Generali Global Assistance policy: Standard

    Hate travel insurance. The firms find seem to find exemptions for every claim possibility.

    Denise from IL
    Review Received: February 15, 2022
    Was this review helpful?
    5 out of 5 people found this review helpful
    Response from Generali Global Assistance

    We’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Unfortunately, like other insurance plans you have, travel insurance cannot cover everything. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance. Please contact (800) 541-3522 or customerservice@generalitravelinsurance.com should you have any additional questions.

    “
    Generali Global Assistance policy: Standard

    No issues and a good price.

    William from VA
    Review Received: February 15, 2022
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    0 out of 2 people found this review helpful
    “
    Generali Global Assistance policy: Standard

    I bought the policy to save me should the crisis be canceled by covid.
    I assumed that meant that I was covered for myself or, if the cruise line had covid. As it turns out the cruise was 'postponed' due to Argentina impounding the boat because the crew had covid.
    Generalli is claiming they're not covering the cruise. I feel extremely cheated and will be appealing with Grneralli.

    Thomas from IL
    Review Received: February 14, 2022
    Was this review helpful?
    11 out of 15 people found this review helpful

    Review Updated: 03/15/2022

    They aren't paying because the cruise was canceled due to Covid of the Crew, not me the passenger.

    Response from Generali Global Assistance

    We’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Unfortunately, Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance. Please contact (800) 541-3522 or customerservice@generalitravelinsurance.com should you have any additional questions

    “
    Generali Global Assistance policy: Standard

    Polite and professional. No issues with Generali at this time. I am waiting for any final invoices to file as I want all the information to be correct prior to filing.

    Mike from MO
    Review Received: February 14, 2022
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    1 out of 3 people found this review helpful

    Review Updated: 03/14/2022

    Everything that we submitted, expected and hoped for was paid with no issues.

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Last updated: July 3, 2026