Generali Travel Insurance Reviews

I had to cancel my trip regardless of the Corona Virus - I just go sick all by myself. I filled out the application (I sent it 2x - the first time it was incomplete, and my mistake, but the second time I had everything in it) so far I have not received even a note saying they got it. I tried to call, right away that day but did not find a number to call to. So I wrote to them yesterday if I should send a paper copy to the address in California, but no response. I guess I have to wait till the virus goes away and then I go to a lawyer?

I submitted a claim but haven't heard back from them.

Due to the corona virus, I did not take the trip. The tour group had not cancelled the tour yet and I reached out to Generali Global Assistance to get clear what my benefits covered in light of the virus being called a pandemic. The agent was helpful and kind in our discussion. She did not have all the answers herself, said the claims reviewer would have to make the final determination. She immediately followed through and emailed a link to the claims submittal info.

In the end, the tour group did cancel the tour at the last minute and are holding the money in a voucher for future travel. I will likely use Generali Global Assistance again for travel in the future.

Thank you,

We didn't travel in the end, it was too much uncertainty, we didn't want to end up being quarantined in the UK or US. A day before our departure Trump announced suspension of flights from Europe (UK), so our return was questionable, actually the return flight was later cancelled. Also, our primary destination was Slovakia, however our flights from the UK to Slovakia were cancelled and the airport in Slovakia's capital Bratislava was shut down due coronavirus.

I filed the claim before our departure was due, the reason was the cancellation of the trip.
I was supposed to use a website to start a claim, however it didn't recognize my policy number. Ultimately I called and emailed them and they responded.
After about a week I got the claim number, I'm yet to hear anything specific regarding the claim.

I have a voucher number to use to transfer the policy to my rescheduled trip but am having difficulty doing that. I cannot get a response from anyone on how to apply the voucher to the new dates.

In the middle of our vacation to the Philippine around March 13, 2020, Phil. government announced domestic travel ban and later on announced 72-hour international travel ban/restriction for foreigners. I had to call my son thru viber and requested him to call the Generali Global Assisance customer service to seek assistance since we did not have international phone service. According to my son, he was on hold for about two hours before he was able to talk to someone. The customer service personnel that helped my son gave him a claim number and gave him another phone number in case we needed help re-booking our flights back to Manila and finally to LAX. The customer service personnel also informed my son there will be follow up call on March 22, 2020 after we arrive back from our vacation, but we did not received any follow up phone call. After our return I made a phone call that went straight to automated recording and sent email regarding how to go about filing/completing claim but took over a week for response.

under the circumstances with covert19 and the cancellation of all our travel plans, we tried to receive a refund of our $49 + policy. They would not even return an E-mail request.
My wife and I are seniors(73 and 71) plan to travel again when all returns to normal but will not use this service again.

They have not returned my call. My hotel reservation was cancelled after we arrived in Cabo and the airlines cancelled our return flight so we had to leave a day early. Trying to claim our loss.

Overall excellent service. There was a delay in processing my claim but not overly long. I can understand due to the outbreak. Once everything was received they processed my claim quickly. I will definitely use both services for trip insurance again. It may a bit more expensive but cancel for any reason coverage is a 100% worth it.

We cancelled our trip the day before departure because of the COVID-19 news here in the US and South Africa, our trip destination. We filed a claim for trip cancellation but it was refused. Generalli is maintaining the position that our reason for cancellation is NOT covered.

They did acknowledge the "difficult circumstances" and will be sending us a voucher for the price of the travel insurance for a future trip.