Generali Travel Insurance Reviews

the process to purchase the insurance was very easy. I contacted and spoke with a customer service representative with questions on the policy and he was very knowledgeable.
I was not able to travel due to covid restrictions, etc. but will hopefully be rescheduling another in march

Two weeks prior to our departure, we discovered there was an error on my wife's last name on our policy. So, we needed to make a change to the policy to ensure our coverage in such dangerous travel times. Maybe it was because it was during the height of Omicron, the week of January 10, 2022, but I tried to contact Generali Customer Service numerous times, and no one ever answered. This was after sitting on hold for an hour and a half on 4 different occasions. I also sent an email, but they didn't respond to my email until after we were already on or vacation trip, January 20th. Then, after responding to Generali's email, I didn't receive a reply email from Generali until one week after we had already returned home from our 10 day vacation. Terrible customer service, will never use again. They take your money, and then give you a big kiss off.

I have cancel my policy and told them I am not going to claim any money. I send all my paper of purchase and refund got. Waiting for refund of premium I paid. They told me they will refund me but didnot got yet. You can try on my behalf.

Thanks

I called Generali Global Assistance three times.
First, time I use the telephone voice information and was informed that cancellation was expired.

2nd, time, I finally talk to a customer service representative who told me that I needed to make a claim.

3rd time, I talked to a customer service representative , and told him my situation that my American Airline flight was canceled that morning and I was schedule leave that evening. Since, I couldn't make my connecting flight to my destination in order to catch my vacation cruise. The representative sent me a link to file claim. Started to make a claim but I am still awaitting if will receive a refund for my airline ticket and cruise ticket. Also awaitting a offical reason why my airline flight was canceled.

If a ZERO STAR rating option had been offered, I would have selected ZERO STARS. We needed travel assistance to adjust our flight plans to accommodate my wife after she broke her arm and injured her knee skiing. We reported to the 24-hour staff that she had an arm in a cast and sling, and that she had her leg in full leg brace and would be unable to bend her leg to take a standard airline seat. We eventually contacted the 24-hour assistance people after hours of attempts by phone. A case number was created and all documents requested were supplied approximately 48 hours before our scheduled departure flight. Our request for assistance was ultimately approved, but the assistance was completely useless because the assistance was offered the day AFTER we had returned from the trip. We expect a full refund for the portion of the insurance premium paid for the 24-hour emergency assistance. NO ASSISTANCE WAS EVER provided in spite of the long hours we spent contacting the service and providing documents. In the end we were left to vend for ourselves.

When I spoke to the General global assistance person during the issues with my flight to Costa Rica, they told me that trip delay cost would covered and that was reassuring. They didn’t know if the missed days of my prepaid 7 day yoga retreat would be something I could claim. They told me to contact Customer service, which I did by email. The response was that I needed to call a specific number. I don’t have minutes to call and I can’t stay find the email so that was not helpful. Won’t know how good the policy is until the claim gets settled.

I did have to cancel my trip but fortunately the airlines and the hotels refunded our deposits so I didn't have to file a claim but I was glad to have the option. I did start to initiate a claim before the Park let us know that the excursions we had paid in advance for would also be refunded. I spoke to your representative to let them know the claim I had begun would not be submitted just so their was not confusion.

I filed the claim just days after we were determined to be positive for covid. I had trouble uploading some documents to the internet so sent everything with hard copy through the mail. I received comment via email they received my paper- work and I am waiting to see if they need anything else. In rating (above) I guess I am satisfied: I did not speak with an American and did not speak with a human being. For me, I have only the "Assumption" you have what you require.

I am waiting on a response to my claim. So far the interaction has been one way.