Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Excellent
Hi. We filed a claim and was denied and was advised to contact our state. Our reason for cancellation was no fault on our behalf. There was a shut sound at the Embassy of Ghana in DC, due to a scandal which led to a delay in the return of our passport with the required visa. That was a grey line and we should have received a refund.
Thanks for your review, Lisa. We apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase and contact us with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at customerservice@generalitravelinsurance.com if you have any additional questions or concerns.
There was some initial confusion, but Generali was very prompt in satisfying my claim. I will use them again!
Staff are always available when I ask questions about policy and coverage. Always a pleasure dealing with Genali Global Assistance.
That's great to hear, Edita. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
Great customer service when calling and needing answers to questions. For the price of coverage, it is very reasonable. I also have had good feedback from friends who used Generali Global Assistance and from friends who had claims.
Thanks for your feedback and your purchase, Rosemarie. At Generali Global Assistance, we value offering great customer service. We know you have options when it comes to travel insurance but are pleased you chose Generali Global Assistance.
The claims process we quick and efficient, and Generali reviewed, approved, and issued payment promptly. Highly satisfied. Thank you!
The representative called me and told what additional information they needed. I emailed the documentation. The next call I got a few days later informed me that they had approved the full amount of my claim and asked whether I wanted a check mailed or some sort of electronic transfer. The representative was both friendly and professional.
Very difficult to get through to Customer Service for emergency contact information.
Thank you for your feedback, James. Our travel assistance line is available 24/7/365, to provide emergency assistance. We are sorry we fell short in your case, and if you need any further assistance with filing a claim, please don’t hesitate to contact us at customerservice@generalitravelinsurance.com
After I purchased the coverage, our vacation dates changed where we left a day later and returned a day later. I contacted you by email, and you were very helpful and accommodating in adjusting our policy dates. I appreciate that. Thanks.
That's great to hear, Cheryl. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
I submitted a claim and got a prompt response, clear instructions on getting my claim paid, and speedy payment. Customer service was quick to respond to other inquiries as well. I highly recommend.
Thanks for sharing your positive feedback with us about your positive claim experience, Kimberly! At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.