Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
-
“Generali Global Assistance policy: Standard
Thanks to your assistance, I found the exact type of insurance I needed at a reasonable price. Purchasing the policy was easy.
Ruth from ILReview Received: August 24, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for the feedback, Ruth. We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!
“Generali Global Assistance policy: PremiumA little difficult to understand the various offerings especially when it comes to cancellations. Needed to speak with someone regarding that aspect.
Mary from NYReview Received: August 24, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceHello Mary, we’re sorry if the purchase process wasn’t clear. We’ve asked one of our customer service team members to contact you and provide assistance with your coverage. Thank you for sharing your feedback!
“Generali Global Assistance policy: StandardVery bad experience
Absolutely disappointed
I been refused and dined with my claim
I provided information, but you only look for reasons why you don’t want to support me with my claimNina from TNReview Received: August 22, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Nina. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardThey were great with the claim and very quick and responsive. I hadn’t heard much about this company previous to purchasing insurance, but I would definitely buy a policy from them again.
M from NYReview Received: August 20, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe are pleased that we were able to exceed your expectations, Marcia! Thanks for sharing your positive feedback with us about your positive claim experience.
“Generali Global Assistance policy: PremiumI was not able to go on the trip due to medical reasons. Very happy I purchased a policy.
Karen from NYReview Received: August 18, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your feedback with us, Karen. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!
“Generali Global Assistance policy: StandardMy original trip was twice cancelled by the trip operator, so I had to transfer the policy twice, the last time to another, less expensive trip. The transfer process was very easy and the refund for the trip difference was handled promptly. I definitely will be using Generali for all of my future travel insurance needs.
Angie from DCReview Received: August 16, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Angela! It's wonderful to hear we were able to meet your expectations.
“Generali Global Assistance policy: PreferredJust filed the claim today for an incident that happened 9/2/2025
Christine from NYReview Received: August 16, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceHello Christine. Thank you for your review. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
“Generali Global Assistance policy: StandardI came home extremely ill but never went to the hospital here near abroad.
My physician treated me and I had a chest xray. I have been sick and trying to recover for over 2 weekskaren from TXReview Received: August 11, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceHello Karen. Thank you for your review. We’re truly sorry to hear about the circumstances you experienced during your travels. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
“Generali Global Assistance policy: Premiumsilvia from MDReview Received: August 4, 2025Was this review helpful?0 out of 0 people found this review helpfulPrompt in resolving the claim. Straightforward process
“Generali Global Assistance policy: PreferredI filed a claim for a damaged piece of luggage that was not noticed till I arrived home. A claim has been filed but I am constantly being asked for police report which there was none and proof I filed claim with homeowners insurance first. My deductible is much higher than cost of luggage. To replace luggage is 223 dollars. What is the value of taking out travel insurance if the company doesnt want to pay for a simple 223 dollar piece of luggage.first time ever i have had to put in a claim and am very disappointed. When I call the reps are nice but I get nowhere. Very unhappy with the policy. What would happen if I got sick and it was a huge cost. You took my money fast when I purchased and now I am reclined to accept you will not replace luggage so I am not out the money for the useless insurance but I have buy the 1 piece of luggage that damaged. So insurance was good till I had to put in a claim the it is not
Richard from NYReview Received: August 3, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 08/31/2025
Luggage was damaged and didnt notice till I walked in door. Filed claim same day but since there was no police report I was denied. I sent all other documents and pictures. I did not file police report because I did not know at what point it was damaged during getting off cruise and trip home.
Response from Generali Global AssistanceWe appreciate your review, Richard. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.