Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
They did not answer their phones for days!!!
We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing a higher than normal call volume as a result of the Coronavirus escalation. A dedicated team member is looking into this further and will be reaching out to you very soon.
The insurance was for my husband. We were supposed to return to the US on March 12 but were delayed due to weather. The next day, March 13, was the last day we could fly out and the plane was oversold. We got a new reservation for April 15. Consequently I needed to extend my husband's insurance. E-mail contacts with Customer Service did not get a response at all, even as of todayäs date March 29.. Luckily we were able to get a new one-way ticket back to the US on March 15. Filed a claim with the insurance and have not heard anything back but conflicting information. Filed everything and now I get back info showing different informations. Would not recommend this company. And who are they? Bought from Generali and get responses back from CSA.
We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing a higher than normal claim volume as a result of the Coronavirus escalation and we are currently experiencing a 30-40 day turn time for processing. Your claim number is 20021956 and a claim representative will be reaching out shortly. Thank you for your continued patience and understanding. Your travel insurance plans are administered by Customized Services Administrators, Inc., (CSA), CA Lic. No. 0821931, located in San Diego, CA and doing business as Generali Global Assistance & Insurance Services.
Policy is worthless during a pandemic
Thank you for your purchase. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
As to the question "Did you interact with Generali Global Assistance customer service?", we TRIED on several occasions, but have had no reply from the company. So, that question was answered "YES", but actual interaction did not occur.
The following email was sent to customerservice@generalitravelinsurance.com on March 12th at 3:23 PM EST. As of March 28th, we have had no reply.
Generali Policy #20015W3804
This policy was issued for a cruise on the Carnival Sunshine sailing March 16th and returning on March 21. Given a chance to reschedule by Carnival, the same trip and itinerary will now be taking place beginning March 20 through March 25, 2021. This is a request to please transfer the policy that has been paid for to this rescheduled trip. If this is not possible, we request a refund.
A request for a return phone call was left on Monday March 9th at 3:03 PM Eastern time. An automated message stated that the call would be returned within 24 to 48 hours, however, that time period has long passed.
We request that an acknowledgement to this message be sent or a phone call returned.
Thank you.
(names omitted)
We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing a higher than normal call volume as a result of the Coronavirus escalation. A dedicated team member is looking into this further and will be reaching out to you very soon.
The trip was cancelled due to coronavirus yet we still had to pay the insurance. Not fair.
We’re sorry to hear of your frustration. Airline or cruise changes to schedules and destinations due to virus outbreaks are not one of the covered events listed in our policies. Like other insurance plans you may have, travel insurance cannot cover everything, so it’s important that you read and understand your Description of Coverage/Policy, made available to you before and after purchase.
Sent several notes stating I did not take the trip due to the virus. I have never heard back from your company. I feel a refund should be made for my health policy. You were notified before the start of the policy Policy#20058W0957 Cost $57. Terrible customer support.
We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing a higher than normal call volume as a result of the Coronavirus escalation. A dedicated team member will be reaching out to you very soon.
Our trip was not covered by Squaremouth because it was cancelled because of the pandemic. Fortunately, the cruise line refunded our money so we did not need the insurance.
Next time, I think we'll get the insurance offered by the cruise line.
Thank you for your purchase. Actually, our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
I am very disappointed at the customer service with Generali. I am not one to submit bad reviews, but it is impossible to get a hold of someone with your company. After being on hold for almost 3 hours, I tried to have a representative call me back. The representative did not call me back for about 16 hours, and I was unable to speak with them at the time because I was at work. I feel Generali purposely tries to avoid its customers after they have already purchased a insurance plan. My trip was cancelled and I was unable to speak with a representative about what my options were to cancel my plan, but could not get any help whatsoever. What is I was traveling and had an emergency? I would not be able to get a hold of anyone. Purchasing this insurance was a waste of money as well as a waste of my valuable time. I wont be giving my business any longer and I will plead to everyone I know NOT to use your services for any travel. I am a travel blogger as well so I will be sure to spread the word across the internet not to use your services. You should just close this business down for good.
We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing a higher than normal call volume as a result of the Coronavirus escalation and a dedicated team member will be contacting you very soon. For faster service, please contact exceptions@csatravelprotection.com with your specific inquiry.
we cancelled our trip due to increasing danger of Corona Virus. Did call few times GGA with no ability to get someone on line. Did sendan e-mail informing GGA about cancelled trip. Week later send second e-mail. Two weeks later GGA response was that they got our e-mail. Hope that few hundred of dollars (insurance paid by us) will be refunded. Important, that GGA did not mention when it will be done.
We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing a higher than normal claim volume as a result of the Coronavirus escalation. Many factors are considered in order to determine coverage eligibility and we are currently experiencing a 14 day turn time for processing. A dedicated team member will be reaching out to you very soon.
The cost of the trip increased so I needed to up the insurance. I called customer service and the automated service ask that you use the web page, which I then did, several times. The webpage is terrible and it has you going in circles. I called the number again and just pressed zero to get to an agent, who was most helpful. He also let me know that I would not have been able to do online what I needed to do, although one of the automated selection is "change your policy" and that selection sends you to the web. Other than that, it was very easy to both buy the initial policy online and later make the change, and the cost was quite fair.
Thanks for the feedback and your purchase! We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to make the online process as user-friendly as possible. We will consider your input for future updates to the site.