Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
The cost of the trip increased so I needed to up the insurance. I called customer service and the automated service ask that you use the web page, which I then did, several times. The webpage is terrible and it has you going in circles. I called the number again and just pressed zero to get to an agent, who was most helpful. He also let me know that I would not have been able to do online what I needed to do, although one of the automated selection is "change your policy" and that selection sends you to the web. Other than that, it was very easy to both buy the initial policy online and later make the change, and the cost was quite fair.
Jen from MDReview Received: March 18, 2020Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for the feedback and your purchase! We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to make the online process as user-friendly as possible. We will consider your input for future updates to the site.
“Generali Global Assistance policy: StandardMy husband and I are in our 80’s. Due to the corona virus, we decided to depart early and were forced to pay the airline for the $400.00 ticket change. I was advised by your customer service that I was not covered. So I did not file a claim. I will not purchase insurance from your firm in the future.
Blanche from NYReview Received: March 18, 2020Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThank you for your purchase. Actually, our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardWe have always had a good experience with your company
Robert from NDReview Received: March 17, 2020Was this review helpful?0 out of 0 people found this review helpful“Generali Global Assistance policy: Standardthe operator could not answer y question so gave me a phone number to call that was shut down for the night.
Alida from ORReview Received: March 17, 2020Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe apologize that you had a difficult time with our phone system. If you could provide the following information it could help our tech team resolve future issues: The date and time of your call and the specific issues you were trying to resolve. Thanks!
“Generali Global Assistance policy: PreferredSandra from FLReview Received: March 14, 2020Was this review helpful?0 out of 0 people found this review helpfulI was very satisfied with the way in which the company handled my claim. Thank you.
“Generali Global Assistance policy: StandardChris from OHReview Received: March 14, 2020Was this review helpful?0 out of 0 people found this review helpfulOverall I am very happy with the service provided. I made my claim via the online claim process. I attached all needed documents and submitted the claim. I didn't receive any correspondence for almost 4 weeks. I did receive my betterment and was happy with the outcome. The online correspondence with the insurance company could have been better in my opinion.
“Generali Global Assistance policy: Preferredyour customer service department is very professional and caring., thank you
Olga Pereiro-fernandez from FLReview Received: March 13, 2020Was this review helpful?0 out of 0 people found this review helpful“Generali Global Assistance policy: StandardIt was easy to find a policy. I had to receive emergency medical services on the ship. I mailed in the claim and hope to have that processed.
Jackie from PAReview Received: March 11, 2020Was this review helpful?0 out of 0 people found this review helpful“Generali Global Assistance policy: PremiumHard to get thru to someone before we left, for general information.
Kk from VAReview Received: March 11, 2020Was this review helpful?1 out of 2 people found this review helpfulResponse from Generali Global AssistanceWe're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately we have been experiencing high call volumes and delayed responses due to the recent Coronavirus activity. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions.
“Generali Global Assistance policy: PreferredWas quite ill before cruise. Thought I might have influenza because I was around someone with that diagnosis. Went to physician and obtained a note. Negative for influenza, but didn’t feel well enough to go on cruise and did not want to put other individuals at risk. Called Generali to ask how to file a claim. Representative answered and said they would call back. No one ever returned my call. Will have to try again.
Jorgen from MNReview Received: March 9, 2020Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately we have been experiencing high call volumes and delayed responses due to the recent Coronavirus activity. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions.