Generali Travel Insurance Reviews

I have filed a claim and still waiting to hear back

Our trip was canceled by the cruise line. We are trying to work with the insurance company to cover us for free on our next trip. We need you help.

Still in progress. I am just starting my claim process. My ability to reach them during my trip to get clarification on my coverage was somewhat lacking.

No comments. Service was good, personnel was very professional.

We upgraded our cabin, thus increasing the cost of the cruise. It was not as easy as it should have been to contact the appropriate group at Generali.

We tested positive for COVID the day before our departure and had to cancel our trip.
We canceled our trip through the travel agent as soon as we got the COVID test results.
We filed a claim with Generali sending documents through the mail.
They confirmed receipt of our claim package by email.
The claim is currently being processed, but our interaction with Generali so far has been very good.

I tried in vain to speak to someone about combining my policy with my sister’s as we were traveling together. I kept calling and being transferred to other departments and no one answered. I also emailed. When I returned from my trip I received an email from them saying it wasn’t possible. Very disappointed as I have bought policies with them in the past thinking they were dependable.

Long wait time on hold to change dates of policy due to airline changes. Otherwise fine.

Your travel insurance gave me peace of mind knowing that if I needed to cancel my trip I would not loose my deposits put down for the trip. I thought the travel insurance fee was reasonable.

I had to contact them to actually get info about my policy. They never sent it to me, and their online system didn't recognize me at all. But when I called, they emailed all my policy info. We went on the trip as planned, everything went smoothly, and we had no issues with cancellations or illness so we didn't need to use the policy.