Generali Travel Insurance Reviews

My trip was canceled and I am waiting for my money back

The cruise line cancelled our cruise and gave us a full refund. We asked Generali to refund our premium because we would not be going on the cruise. Initially, Generali would only offer to keep our premium for a future cruise. They put time restrictions on this offer. We asked them how they knew we would be able to cruise in their arbitrary time period. Next thing we knew they agreed with us, cancelled the policy and refunded our entire premium.
We would use them again should we ever be able to travel again.

WORST CUSTOMER SERVICE EVER, COULD NOT GET THROUGH ON PHONE.

Trip cancelled by Seabourne. Been waiting a couple months for promised full refund. It's nearly $13,000. and getting very impatient.

I did send 2 comments/questions through their website that were not answered. A week, or so, later, I received a letter through e-mail from the company. It stated they had been working with travelers who had February, March, & April departures. Since I wasn't due to leave until May, I waited for their next communication. That came a couple of weeks later and offered me the opportunity to use my coverage for a future trip (that must be scheduled by 12/2020 but needn't be taken until 2022.) I felt this was a generous accommodation to the horrible situation.

Our Galapagos Islands cruise was cancelled by the cruise line more than a month before scheduled departure due to the pandemic. I contacted Generali Global to request a partial refund since the medical coverage of the policy would never be activated. I sent an initial request via email and waited several weeks without receiving a response. I then sent a follow-up email and received a text response after a few days stating that I could apply for a voucher that had to be used for a vacation booked before the end of 2020. I received the voucher but depending on vaccine development timing that may not be possible since we would not be able to travel as we are both in a higher risk category so it is very likely we could not recover our premium. I don't feel that Generali Global provided an acceptable solution .

We did not travel because of COVID 19 cancellations. I did get a voucher back for use on a future trip but just an e-mail note with a value, not a formal statement or number to use later. We hope it is sufficient.

We tried to contact Squaremouth immediately when Europe began to close the borders and all travel was banned. We called several times and were unable to get anyone to answer. We went to their website and emailed them. Still no response.
When we purchased from them , they assured us their service was excellent.
Our entire trip was canceled and we still have not had any response. I am requesting a refund of their insurance premium. We stopped payment on our credit card for the trip after not being able to get any response.

The denial of coverage by Generali is an insult and is being appealed. We have coverage for quarntine but they failed to honor our policy when the providers went into lock down due to Covid.. We were able to obtain refunds for most of our trip from the providers on our own, but the portion we had to prepay for guides and accommodations in Slovenia has not been covered. I am very disappointed in this insurer and would not use them again.