Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
200,739
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AVG. MONTH
1,663
Total Reviews
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SINCE 2004
5,133
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,133 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3086
  • 4
    1035
  • 3
    421
  • 2
    134
  • 1
    238
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  • Generali Global Assistance policy: Standard

    Glad we didn’t have a single incident necessitating a claim. Our trip to Peru was wonderful. It was planned by Melissa Dreffs of Peru for Less.

    Sharen from NY
    Review Received: February 22, 2020
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    1 out of 1 people found this review helpful
    Generali Global Assistance policy: Standard

    Excellent service. Quick resolution and payment

    Charles from FL
    Review Received: February 20, 2020
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    2 out of 3 people found this review helpful
    Generali Global Assistance policy: Standard

    It was a nice feeling knowing we had insurance at a decent price. And when I called with questions they were knowledgeable and answered right away. I have the number ready to I sure my next cruise.

    Diana from FL
    Review Received: February 16, 2020
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    1 out of 3 people found this review helpful
    Generali Global Assistance policy: Standard

    We can not get info from anyone at Generali Global and they have NOT called us back. Can we just mail our claim in? Send us an address.

    Lonnie from WA
    Review Received: February 13, 2020
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    4 out of 6 people found this review helpful
    Response from Generali Global Assistance

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to make the claim process as user-friendly as possible. One of our dedicated team members will be reaching out to assist you further. If you have other questions, please contact (800) 348-9505 or csa@csatravelprotection.com.

    Generali Global Assistance policy: Standard

    excellent service and result

    joseph from PA
    Review Received: February 13, 2020
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Standard

    We have used Generali global for many of our trips and are very satisfied.

    Darhla from WA
    Review Received: February 13, 2020
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    2 out of 3 people found this review helpful
    Generali Global Assistance policy: Preferred

    Good service, glad we had it and didn't need to use it. Felt is was a little pricey.

    John from SD
    Review Received: February 13, 2020
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Standard

    I will never purchase this insurance again- I probably will not receive any satisfaction from my claim as there are too many steps- I feel I have to give my first born to get through the hoops. You make it impossible. I , needless to say way very disillusioned , mislead and disappointed!!!!!

    Sharon from MD
    Review Received: February 5, 2020
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    3 out of 7 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the feedback. We’re sorry for any inconvenience with your experience. Our goal is to make the claim process as user-friendly as possible. A variety of factors are considered and proper documentation is required in order to determine coverage. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions, and we will be glad to assist you further.

    Generali Global Assistance policy: Standard

    We contacted their 24 hour help line for advice during our evacuation notice. It was confusing as to how to proceed in getting out of Puerto Rico. In the end, we made our own travel arrangements for our 9 team members. Now we are in the process of trying to file a very complicated trip interruption policy for 9 people. We are hoping that the coverage is as good as was advertised as the trip was totally interrupted very early and with a huge amount of stress.

    Betty from MT
    Review Received: January 24, 2020
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    5 out of 5 people found this review helpful
    Generali Global Assistance policy: Standard

    Asked to take two people from the policy. Said they would adjust. But still got charged with full amount.

    rebecca from FL
    Review Received: January 18, 2020
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    3 out of 4 people found this review helpful
    Response from Generali Global Assistance

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. The error regarding your request has been corrected, and a dedicated team member has issued your refund. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions, and we hope you will consider us again for your next trip.