Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Glad we didn’t have a single incident necessitating a claim. Our trip to Peru was wonderful. It was planned by Melissa Dreffs of Peru for Less.
Excellent service. Quick resolution and payment
It was a nice feeling knowing we had insurance at a decent price. And when I called with questions they were knowledgeable and answered right away. I have the number ready to I sure my next cruise.
We can not get info from anyone at Generali Global and they have NOT called us back. Can we just mail our claim in? Send us an address.
We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to make the claim process as user-friendly as possible. One of our dedicated team members will be reaching out to assist you further. If you have other questions, please contact (800) 348-9505 or csa@csatravelprotection.com.
excellent service and result
We have used Generali global for many of our trips and are very satisfied.
Good service, glad we had it and didn't need to use it. Felt is was a little pricey.
I will never purchase this insurance again- I probably will not receive any satisfaction from my claim as there are too many steps- I feel I have to give my first born to get through the hoops. You make it impossible. I , needless to say way very disillusioned , mislead and disappointed!!!!!
Thanks for the feedback. We’re sorry for any inconvenience with your experience. Our goal is to make the claim process as user-friendly as possible. A variety of factors are considered and proper documentation is required in order to determine coverage. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions, and we will be glad to assist you further.
We contacted their 24 hour help line for advice during our evacuation notice. It was confusing as to how to proceed in getting out of Puerto Rico. In the end, we made our own travel arrangements for our 9 team members. Now we are in the process of trying to file a very complicated trip interruption policy for 9 people. We are hoping that the coverage is as good as was advertised as the trip was totally interrupted very early and with a huge amount of stress.
Asked to take two people from the policy. Said they would adjust. But still got charged with full amount.
We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. The error regarding your request has been corrected, and a dedicated team member has issued your refund. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions, and we hope you will consider us again for your next trip.