Generali Travel Insurance Reviews

The denial of coverage by Generali is an insult and is being appealed. We have coverage for quarntine but they failed to honor our policy when the providers went into lock down due to Covid.. We were able to obtain refunds for most of our trip from the providers on our own, but the portion we had to prepay for guides and accommodations in Slovenia has not been covered. I am very disappointed in this insurer and would not use them again.

Terrible interactions for the entire claim process which was cumbersome with no individualized review but just blanket statement about Covid & non coverage which was not the case for our claim.

I am very disappointed in Squaremouth as well as Generali. Our trip was cancelled by Holland America and Generali would not return the money we paid for the insurance. They offered a voucher that had to be used on a trip I reserved by 12/31/2020 and traveled by 12/31/2021. My husband is not able to travel at this time so this was not acceptable. I emailed and tried to call Generali several times and was never able to speak with someone. I received the standard email response every time I tried to correspond with them.

I called Squaremouth, their recommendation was that I send another email to Generali stating that we are no longer able to travel. I did that and have not heard from them.

The couple we were traveling with went through Squaremouth and were sold a policy with I travel. They received a full refund several weeks ago!! Why were we sold a policy with such different standards?

I will be very hesitant to use Squaremouth in the future and will certainly not use Generali!!

When we purchased our policy it was my understanding from you that the policy would cover anything that was unkown at the time of purchase. Covid-19 existed, but travel was ongoing and Spain was open for travel. You know the story....Spain, USA went into quarantine, we in Washington went into restrictions, etc
NON of this was known at the time of policy purchase. We filed a claim, and of course it was rejected. I have copied the response for your review.
This is an example of how the insurance world manipulates the facts to their advantage and avoids their obvious responsibility and we lost $8000 plus the price of the policy. Feel free to contact me or help in getting this legitimate claim paid.
Thank you. Your service was good, but it appears your explanation of coverage was quite lacking.
JEE

If you provide me an email I can forward you the denial letter.

I am just waiting for Holland America to formally refund our fares and will then file a claim for a refund.

We cancelled our trip due to carona virus and asked for insurance refund. Generali responded and noted our claim but we have heard nothing further. Thank you.

I have e-mailed stating the cancellation of trip by provider, I have received a voucher to apply to my next trip. Wonder why I dont receive a refund?

Beware of their coverage unless you have a professional read all the fine print in detail, and don't expect them to be reasonable in handling claims!
In early Feb. 2020, I purchased travel insurance for a trip to the UK and Italy in late April. On March 6, the airline cancelled the flight into Italy, and I agreed to cancel the entire trip and get a full refund of the airfare, as the Covid situation was worsening in Italy. I was also able to get a partial refund of ground costs from the tour operator. I claimed the remaining cost of roughly $1200 from Generali (about 15% of the coverage I purchased). They refused to give me any cash compensation, on grounds that this was a "foreseeable event" when I purchased my coverage, and that they had declared no coverage for Covid-related claims on Jan. 29th (i.e. before I purchased my coverage ). However, they did not post this exclusion anywhere on on the policy I received from them, or on their website.
In fact, as of Jan 29th, there were zero reported Covid cases in the UK and the first 2 cases were reported in Italy "between late Jan. to early Feb"., according to Statista.com. Given that Covid was barely present in the countries I planned to visit at the time I purchased the coverage, and there was nothing evident on the Generali website or policy to indicate that they had already decided to exclude Covid coverage, I think it is unreasonable that they would reject my claim for a modest amount of the total coverage I paid for.
Squaremouth supported Generali, because there is a clause deeply buried in the fine print of the policy to say that Generali excluded coverage of epidemics/ pandemics. This exclusion was so deeply buried that I missed it, though I read the policy carefully before purchasing. If they had in fact already decided to exclude coverage of Covid as of Jan. 29th, an honest approach would have been to state this exclusion clearly upfront on their policies, not to bury a general exclusion of epidemics/pandemics in the fineprint where only professionals would see it, and then deny even a modest claim for compensation.

It was impossible to be in contact with the carrier. I was on hold for many hours and never connected with a customer service rep.

I emailed them in order to have a record and it took four weeks to get a reply email.

I will be filing a claim.

Because my cruise was canceled because of the pandemic, I am trying to receive a refund. Royal Caribbean refunded the cost of the cruise. I tried numerous times to contact them and of course no one answered! Also trying to get onto their website was difficult because of the weird spelling of there name. I am 82 years old and didn't see the I in the name. I finally found the correct website to file on (it wasn't Generali) Trying to get a password to work was difficult! And I finally found the correct website after much frustration and I finally was able to submit my claim. However the confirmation I received gave me no indication of when my claim will be completed.

I take many cruises and felt I had finally found an insurance company with reasonable prices. Not I know why that is ----its can be very confusing to file a claim with them and I think they want people to think its not worth the aggravation to file a one!!!