Generali Travel Insurance Reviews

Received a full refund of the policy amount even though I was a day late in filing to cancel policy. Will use again when travel resumes. They treated me fairly.

I acquired a policy to cover expenses for a bike trip scheduled for about April 1. The trip was cancelled due to the virus, but was rescheduled for October 2020. I contacted Generali in hopes of just changing the policy coverage date; still about one week in length, just at a different time of the year. This seemed the easiest way maintain coverage without canceling the policy or making a claim. I was told that I could do that but there would be an added premium of several hundred dollars. I questioned this as the trip was in every respect unchanged from the original. I was told that the time between this request and the trip was sufficiently long to force Generali to add the premium.
An option was to wait until July and then request the date change. I am uncertain about the likelihood of this happening and may yet simply make a claim and be reimbursed. When a simple date change on the policy would correct this, a claim seems unnecessary.
Your thoughts?

Both squaremouth and generali addressed my concerns and outcomes in a timely manner given the adverse situation.
Thanks to both.
Joe

I sprained my ankle on March 6th, 2020 on a hiking trip in Wellington, New Zealand. I had xrays, and saw a doctor the following day. He confirmed the sprain. I then changed my ticket and flew back to San Francisco on the 7th. Filed my claim with receipts and documentation on March 14th. I’ve called Generalize, but am not put through to anyone. The phone menu takes my phone number, says they will call back in 48 hours, but no one calls. I’ve emailed several times, beginning March 30th, but with no responses.
Please suggest what I should do next.

We purchased health insurance and filed a claim and are just waiting for hear back from you.

I spoke with Danielle at Generali Global Assistance on March 9th. She was going to email us 2 forms which we never received! At that time I informed them we wanted to file a claim and as of today there has been no follow up from them.

I had to cancel my trip regardless of the Corona Virus - I just go sick all by myself. I filled out the application (I sent it 2x - the first time it was incomplete, and my mistake, but the second time I had everything in it) so far I have not received even a note saying they got it. I tried to call, right away that day but did not find a number to call to. So I wrote to them yesterday if I should send a paper copy to the address in California, but no response. I guess I have to wait till the virus goes away and then I go to a lawyer?

I submitted a claim but haven't heard back from them.

Due to the corona virus, I did not take the trip. The tour group had not cancelled the tour yet and I reached out to Generali Global Assistance to get clear what my benefits covered in light of the virus being called a pandemic. The agent was helpful and kind in our discussion. She did not have all the answers herself, said the claims reviewer would have to make the final determination. She immediately followed through and emailed a link to the claims submittal info.

In the end, the tour group did cancel the tour at the last minute and are holding the money in a voucher for future travel. I will likely use Generali Global Assistance again for travel in the future.

Thank you,

We didn't travel in the end, it was too much uncertainty, we didn't want to end up being quarantined in the UK or US. A day before our departure Trump announced suspension of flights from Europe (UK), so our return was questionable, actually the return flight was later cancelled. Also, our primary destination was Slovakia, however our flights from the UK to Slovakia were cancelled and the airport in Slovakia's capital Bratislava was shut down due coronavirus.

I filed the claim before our departure was due, the reason was the cancellation of the trip.
I was supposed to use a website to start a claim, however it didn't recognize my policy number. Ultimately I called and emailed them and they responded.
After about a week I got the claim number, I'm yet to hear anything specific regarding the claim.