Generali Travel Insurance Reviews
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
I have a voucher number to use to transfer the policy to my rescheduled trip but am having difficulty doing that. I cannot get a response from anyone on how to apply the voucher to the new dates.
Margaret from FLReview Received: April 6, 2020Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless online experience for all of our customers and unfortunately, we have been experiencing a higher than normal call volume as a result of the Coronavirus escalation. We have reached out to our customer service team and you will be receiving their response shortly. Thank you for your continued patience and understanding.
“Generali Global Assistance policy: StandardIn the middle of our vacation to the Philippine around March 13, 2020, Phil. government announced domestic travel ban and later on announced 72-hour international travel ban/restriction for foreigners. I had to call my son thru viber and requested him to call the Generali Global Assisance customer service to seek assistance since we did not have international phone service. According to my son, he was on hold for about two hours before he was able to talk to someone. The customer service personnel that helped my son gave him a claim number and gave him another phone number in case we needed help re-booking our flights back to Manila and finally to LAX. The customer service personnel also informed my son there will be follow up call on March 22, 2020 after we arrive back from our vacation, but we did not received any follow up phone call. After our return I made a phone call that went straight to automated recording and sent email regarding how to go about filing/completing claim but took over a week for response.
Ariel from CAReview Received: April 6, 2020Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless online experience for all of our customers. Unfortunately, we have been experiencing a higher than normal call volume as a result of the Coronavirus escalation and we are currently experiencing extended turn times for processing. We’re glad to hear that you have been contacted since and thank you for your patience and understanding.
“Generali Global Assistance policy: Standardunder the circumstances with covert19 and the cancellation of all our travel plans, we tried to receive a refund of our $49 + policy. They would not even return an E-mail request.
My wife and I are seniors(73 and 71) plan to travel again when all returns to normal but will not use this service again.William B from MAReview Received: April 5, 2020Was this review helpful?4 out of 5 people found this review helpfulResponse from Generali Global AssistanceWe're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing a higher than normal claim volume as a result of the Coronavirus escalation and we are currently experiencing a 30-40 day turn time for processing. We have reached out to our customer service team and you will be receiving their response soon. Thank you for your continued patience and understanding.
“Generali Global Assistance policy: PreferredThey have not returned my call. My hotel reservation was cancelled after we arrived in Cabo and the airlines cancelled our return flight so we had to leave a day early. Trying to claim our loss.
Ernest from ARReview Received: April 5, 2020Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceWe're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing a higher than normal claim volume as a result of the Coronavirus escalation and we are currently experiencing a 30-40 day turn time for processing. We have reached out to our customer service team and you will be receiving their response soon. Thank you for your continued patience and understanding.
“Generali Global Assistance policy: PremiumOverall excellent service. There was a delay in processing my claim but not overly long. I can understand due to the outbreak. Once everything was received they processed my claim quickly. I will definitely use both services for trip insurance again. It may a bit more expensive but cancel for any reason coverage is a 100% worth it.
Wandra from FLReview Received: April 3, 2020Was this review helpful?0 out of 0 people found this review helpful“Generali Global Assistance policy: PreferredWe cancelled our trip the day before departure because of the COVID-19 news here in the US and South Africa, our trip destination. We filed a claim for trip cancellation but it was refused. Generalli is maintaining the position that our reason for cancellation is NOT covered.
They did acknowledge the "difficult circumstances" and will be sending us a voucher for the price of the travel insurance for a future trip.
Graham from FLReview Received: March 30, 2020Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Actually, our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardThey did not answer their phones for days!!!
Joel from FLReview Received: March 30, 2020Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing a higher than normal call volume as a result of the Coronavirus escalation. A dedicated team member is looking into this further and will be reaching out to you very soon.
“Generali Global Assistance policy: StandardThe insurance was for my husband. We were supposed to return to the US on March 12 but were delayed due to weather. The next day, March 13, was the last day we could fly out and the plane was oversold. We got a new reservation for April 15. Consequently I needed to extend my husband's insurance. E-mail contacts with Customer Service did not get a response at all, even as of todayäs date March 29.. Luckily we were able to get a new one-way ticket back to the US on March 15. Filed a claim with the insurance and have not heard anything back but conflicting information. Filed everything and now I get back info showing different informations. Would not recommend this company. And who are they? Bought from Generali and get responses back from CSA.
Robert from ILReview Received: March 29, 2020Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing a higher than normal claim volume as a result of the Coronavirus escalation and we are currently experiencing a 30-40 day turn time for processing. Your claim number is 20021956 and a claim representative will be reaching out shortly. Thank you for your continued patience and understanding. Your travel insurance plans are administered by Customized Services Administrators, Inc., (CSA), CA Lic. No. 0821931, located in San Diego, CA and doing business as Generali Global Assistance & Insurance Services.
“Generali Global Assistance policy: PreferredPolicy is worthless during a pandemic
joseph from SCReview Received: March 29, 2020Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for your purchase. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: PremiumAs to the question "Did you interact with Generali Global Assistance customer service?", we TRIED on several occasions, but have had no reply from the company. So, that question was answered "YES", but actual interaction did not occur.
The following email was sent to customerservice@generalitravelinsurance.com on March 12th at 3:23 PM EST. As of March 28th, we have had no reply.
Generali Policy #20015W3804
This policy was issued for a cruise on the Carnival Sunshine sailing March 16th and returning on March 21. Given a chance to reschedule by Carnival, the same trip and itinerary will now be taking place beginning March 20 through March 25, 2021. This is a request to please transfer the policy that has been paid for to this rescheduled trip. If this is not possible, we request a refund.
A request for a return phone call was left on Monday March 9th at 3:03 PM Eastern time. An automated message stated that the call would be returned within 24 to 48 hours, however, that time period has long passed.
We request that an acknowledgement to this message be sent or a phone call returned.
Thank you.
(names omitted)anonymous from SCReview Received: March 28, 2020Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing a higher than normal call volume as a result of the Coronavirus escalation. A dedicated team member is looking into this further and will be reaching out to you very soon.
Last updated: July 4, 2026