Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
The cost of the trip that I needed to insure was reduced due to changes by the cruise ship company. I asked for a partial refund for the amount I had paid for the insurance. There was no question, the refund was made immediately. Excellent service.
We were in Ecuador during some civil unrest and were evacuated from our hotel with police escort. Lost two prepaid nights of lodging, needed to pay for new lodging at a higher price, our flight home was cancelled by the airlines and we had to sit up all night in the airport to get a 3:35 a.m. flight out of Ecuador to Colombia, and finally got home about 36 hours late, paying more for pet care. I need to find documentation for all of this. John McDonnell
There were a couple of issues I didn’t understand and your agent was courteous and helpful. I thought the policy was a good value.
I cannot give any feedback until I am finishing putting my claim together, submitting it and getting the result I paid for.
Review Updated: 11/19/2019
The customer service reps I spoke with were very nice and and worked with me in helping me fill out the claim form. I was nervous because of so much money that I was afraid of losing. But,, they reduced my stress by assuring me as long I sent in the proper documentation that could be confirmed I would be getting a check....which came in the mail yesterday.
Buying the insurance was easy after comparing your policy with others online. I did contact them via email while traveling about lost luggage. I am going to be working on filing a claim.
The buying of the policy went fine. My interaction with your customer service came after our airline trip cancelled. As early as 9/27/19, I was having an issue initiating a sign-in and filling out the forms via your site...essentially the site was going down as I filled in information. On that same day, i spoke to Alexia She sent me the forms via email and I'm in the process of filling them out. On Friday/28SEP, I spoke to Allen about your weekend hours of operation in case I had questions on the weekend. On the OCT 1/TU, Mauricio advised me that the cost of the policy could not be included in terms of a recoverable expense.
Where I'm at today:
1. expecting to hear in less than two weeks about what costs are recoverable from the carrier/American Airlines that incurred after the mechanical cancellation of Flight 96/21SEP/2019/SAT from Philadelphia to Budapest, Hungary off of a connection that same day from San Francisco to Philadelphia. Subsequent attempts to get us to Budapest in time for a Viking River Cruise were not successful. Documentation to follow.
2. our plan also included an early morning flight booking from Nuremberg (last stop on the cruise) to (London) LHR on SU/29 SEP. I have one question pending with Lufthansa Airlines and expect that to be resolved before the American one noted above.
Tried calling and went into robo-phond ****.
We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our records show that a letter containing a link to submit a claim has been sent to you but we have not received your claim as of yet. Should you need further assistance in filing your claim, please contact (800) 348-9505 or csa@csatravelprotection.com and a dedicated team member can assist you.
Trip had to be cancelled a few days before scheduled departure. Submitted claim approx. 10 days ago. Phone help was a great help in getting things started. I have always used squaremouth and have chosen Generali a few times now because they fit my need.
Customer Service was very helpful updating our policy when we had a last minute change of plans, resulting in a partial refund of our premium. Very impressed.
We have used Generali twice. Fortunately, we have never had a claim but we have had excellent customer service.