Generali Travel Insurance Reviews

We’re sorry to hear of your frustration. Airline or cruise changes to schedules and destinations due to virus outbreaks are not one of the covered events listed in our policies. Like other insurance plans you may have, travel insurance cannot cover everything, so it’s important that you read and understand your Description of Coverage/Policy, made available to you before and after purchase.

We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing a higher than normal call volume as a result of the Coronavirus escalation. A dedicated team member will be reaching out to you very soon.

Thank you for your purchase. Actually, our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing a higher than normal call volume as a result of the Coronavirus escalation and a dedicated team member will be contacting you very soon. For faster service, please contact exceptions@csatravelprotection.com with your specific inquiry.

We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing a higher than normal claim volume as a result of the Coronavirus escalation. Many factors are considered in order to determine coverage eligibility and we are currently experiencing a 14 day turn time for processing. A dedicated team member will be reaching out to you very soon.

Thanks for the feedback and your purchase! We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to make the online process as user-friendly as possible. We will consider your input for future updates to the site.

Thank you for your purchase. Actually, our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

We apologize that you had a difficult time with our phone system. If you could provide the following information it could help our tech team resolve future issues: The date and time of your call and the specific issues you were trying to resolve. Thanks!