Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Generali was very prompt and professional.
It remains to be seen how efficient Generali will be with this claim. It is a minor claim of less that 30 Euros.
Don't buy hurricane insurance on your policy does8cover a thing unless you are sitting in your living room and starring at the stars. Your home has to be uninhabitable even though you are under a mandatory evacuation. Won't be buying from them again. And NOwould not recommended not to mention the customer svc lady I spoke with on the phone was very arrogant and could care less!
We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or csa@csatravelprotection.com with additional questions. Your plan provides coverage for various events as well as provisions for events occurring at your home as well as the home at your destination. There are also provisions for flight cancellations resulting from adverse weather just to name a few of the common situations involving hurricanes. If you have incurred a loss as a result of a covered event, please submit a claim at csaclaims.com with all relevant details and supporting documentation so we may review the matter.
My only frustration was with the web site. Processing a claim was easy to complete.
Website was well laid out. I was able to easily compare policies to find one that fit my needs and budget. Customer service was helpful and purchasing was easy. Thanks. I will use your company each time I travel.
Phone information very helpful and courteous.
None at this time. We are collecting receipts for our trip interruptions that we encountered on our Alaska cruise trip.
I submitted my claim by mail, with all documentation as they related to my cancelled flight related to two days that United Airlines had created. The cancellation required my wife and I to stay in Naples.
All thought your claim form required credit card statements , for major purchases such as hotel rooms that was provided, however cab fares required paying the drivers in Euro's, and receipts were provided , as well as local eating facilities where Euro's were only accepted and receipts were provided.
I submitted a detail description of all the events that transpired, cancellation notices from the airlines, copies of airline tickets etc.
Hopefully you will review what my wife and i have submitted and process our claim as soon as possible .
Home phone # 201-265-5086 should additional information be needed .
Regards
Richard/Joyce Napolitano
Thank you for your review. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Our records indicate that we have not yet received your claim. In order to better help, please provide the date you mailed your packet and any tracking information and we’ll be glad to assist you further. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have further questions.
Put in a claim approximately 3weeks ago and have not heard anything. I did not go on trip because companion cancelled her trip. Prices were too high for me and did not feel comfortable traveling alone.
We're sorry to hear about the circumstances surrounding your claim, and for not meeting your expectations. Our records indicate your claim was closed due to no response to our request for additional information. This information is standard practice and is normally required in order to determine if a covered event has occurred. Please contact (800) 541-3522 ext. 2120 and ask to speak with your dedicated claim rep Camille. She will be glad to provide you with further assistance.
when I called from Switzerland, it took a rather long time to navigate through the voice prompted and computer generated responses until I finally got a live person who was able to ultimately help me by answering my questions.
I fled a claim and submitted all the required paper work , am awaiting their response and hopefully payment.