Generali Travel Insurance Reviews

I tried to change the insured amount on my policy. Couldn't find a way to do it on their web site. So I called the customer service number. After wending my way through their number tree, it said I could do it on-line by going to a web site and it hung up. So I went to the web site and it was an insurance trade association site, nothing to do with my request. So I called again. After wending my way through the number tree again, when I reached the point where I could request a human, it hung up on me. So I tried again. After going through the number tree again, it put me on a call back list. So I tried chat. After about 30 minutes, I finally reached a chat person. At this point I just wanted to cancel the policy and start over. He worked on it for a while, said he had a problem and would call me back. So now I have two promised call backs. So after being on the phone and chat for over three hours, nothing.

So I wrote an email to customer service (looked for an email address of the president, Phillipe Gervais, but couldn't find one) telling them to cancel my policy and confirm. A few hours later, I got a call and was finally able to cancel the policy.

If this is an example of their up front customer service, imagine what it will be like if you have to make a claim.

Easy to use!

I had to cancel my trip, and filed a claim for the full amount. Generali's website made it very clear what forms and paperwork they needed, and it was easy to upload everything. As a result my claim was completed in just a few days, and the payment arrived a week later.

The website was easy and customer service was prompt and helpful.

Glad we didn’t have a single incident necessitating a claim. Our trip to Peru was wonderful. It was planned by Melissa Dreffs of Peru for Less.

Excellent service. Quick resolution and payment

It was a nice feeling knowing we had insurance at a decent price. And when I called with questions they were knowledgeable and answered right away. I have the number ready to I sure my next cruise.

We can not get info from anyone at Generali Global and they have NOT called us back. Can we just mail our claim in? Send us an address.

excellent service and result