Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
We have used Generali global for many of our trips and are very satisfied.
Darhla from WAReview Received: February 13, 2020Was this review helpful?2 out of 3 people found this review helpful“Generali Global Assistance policy: PreferredGood service, glad we had it and didn't need to use it. Felt is was a little pricey.
John from SDReview Received: February 13, 2020Was this review helpful?0 out of 1 people found this review helpful“Generali Global Assistance policy: StandardI will never purchase this insurance again- I probably will not receive any satisfaction from my claim as there are too many steps- I feel I have to give my first born to get through the hoops. You make it impossible. I , needless to say way very disillusioned , mislead and disappointed!!!!!
Sharon from MDReview Received: February 5, 2020Was this review helpful?3 out of 7 people found this review helpfulResponse from Generali Global AssistanceThanks for the feedback. We’re sorry for any inconvenience with your experience. Our goal is to make the claim process as user-friendly as possible. A variety of factors are considered and proper documentation is required in order to determine coverage. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions, and we will be glad to assist you further.
“Generali Global Assistance policy: StandardWe contacted their 24 hour help line for advice during our evacuation notice. It was confusing as to how to proceed in getting out of Puerto Rico. In the end, we made our own travel arrangements for our 9 team members. Now we are in the process of trying to file a very complicated trip interruption policy for 9 people. We are hoping that the coverage is as good as was advertised as the trip was totally interrupted very early and with a huge amount of stress.
Betty from MTReview Received: January 24, 2020Was this review helpful?5 out of 5 people found this review helpful“Generali Global Assistance policy: StandardAsked to take two people from the policy. Said they would adjust. But still got charged with full amount.
rebecca from FLReview Received: January 18, 2020Was this review helpful?3 out of 4 people found this review helpfulResponse from Generali Global AssistanceWe're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. The error regarding your request has been corrected, and a dedicated team member has issued your refund. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions, and we hope you will consider us again for your next trip.
“Generali Global Assistance policy: PreferredExceedingly difficult to reach customer service via phone, via email they respond (usually within 24-48hrs, sometimes not at all). I called repeatedly while on holiday due to missing luggage....no answer. I definitely wouldn’t use generali global assistance again.
Stephanie G. from NYReview Received: January 17, 2020Was this review helpful?16 out of 16 people found this review helpfulReview Updated: 01/22/2020
My claim repersentative at Generali Global was Caitlin Strand, the issue occurred when I attempted to file a claim with generali global. I filed a complaint with squaremouth because I was unable to reach anyone by phone at generali global (even on the emergency line). Generali denied my claim because the airport (Accra) did not provide me with proof that the bags arrived delayed, although I had proof that the bags were missing, 2 news articles (it made national news because over 100 bags were missing from our flight), and pictures of the retrieved bags...the claim was still denied. Logic would have made a reasonable person think of the ease that someone could have said that they never received either bag (remember I had proof of the missing bag) and received a MUCH higher payout, but I was honest...I was only seeking $200 reimbursement for incidentals as outlined in the policy, however reason and logic didn't prevail. I've filed a formal complaint with the NY State Insurance commission and await a resolution.
Response from Generali Global AssistanceWe're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to make the claim process as user-friendly as possible. Our records indicate that there is now an open claim for you in our system. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions, and we will be glad to assist you further.
“Generali Global Assistance policy: StandardWe have not been able to contact them. We were on hold for almost 1/2 hour. The web page they told us to access our claim was non existent. The page said it was for sale so we have not been able to file a claim and we have tried many ways. We feel that this company might be fraudulent. We are thinking about turning it into the TV Channel fraud line.
Orrine from AZReview Received: January 16, 2020Was this review helpful?3 out of 4 people found this review helpfulResponse from Generali Global AssistanceThank you for your review. We value the feedback from our customers and appreciate the time it took for you to share your experience with us. We apologize that you had a difficult time with your transaction. Our goal is to make filing a claim as user-friendly as possible. Please contact (800) 348-9505 or csa@csatravelprotection.com and a dedicated team member can assist you further.
“Generali Global Assistance policy: StandardCustomer service was very professional and efficient. Price for our coverage was a great value. Gave us peace of mind throughout our European trip.
Catherine from FLReview Received: January 7, 2020Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThank you for your positive review! Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. We value your feedback and hope you will consider us again for your next trip!
“Generali Global Assistance policy: PreferredTheir phone menu system is tedious and it takes too long to reach a customer service representative, and it is complicated if one has a revised or made a change to the original policy.
Travel Insured from CAReview Received: December 27, 2019Was this review helpful?3 out of 3 people found this review helpfulReview Updated: 01/24/2020
They require a lot of duplicate paperwork for one illness covering one day lost on a tour = 3 separate claims! One for the doctor visit, one for the extra hotel night, and one for the night missed at the next hotel and guide tour missed at the next destination.
Response from Generali Global AssistanceThank you for your review. We’re sorry the phone system wasn’t to your liking. We appreciate your feedback and are always working to make our Customer Service experience more user-friendly.
“Generali Global Assistance policy: StandardThe website was user-friendly and it was easy to choose the right policy. There were plenty of options.
Darhla from WAReview Received: December 26, 2019Was this review helpful?0 out of 1 people found this review helpful
Last updated: July 4, 2026