Generali Travel Insurance Reviews

We did not need to file a claim, however our interaction with Generali was so good I did not worry about anything on vacation and was comfortable knowing if I needed assistance they were there for me.

I put in on your website that I would like to be paid through my bank. I included my routing # etc. When I checked on line it only shows submitted. So I called and was told that my address was needed for a check. I did not ask for a check. I was also told someone would contact me the next day. That never happened. Very disappointed. Will have to take time again to call on Monday inbetween work hours if I have a chance or Tuesday.

Several days before my wife and I were to take the trip on he Alaska cruise, I tore my Meniscus in my left knee. On the advice of my Doctor and my inability to get around, we had to cancel the trip. As a result, I filed a claim for the cost of the trip.

I submitted over 90 pages of materials based on the original request. They came back for more information and I have supplied that. I am awaiting their response and payment of my full claim. This should not be complicated, but so far I am finding it a bit burdensome.

Thank you,

Thomas Firth
7/26/2025

Cancelled our trip due t an accident.
Our claim was resolved within a month and without any problems.

I was able to file my claim for lost luggage in about 15 minutes. The process was very simple. I then received my reimbursement about 1 week later.

As an 80 year old I needed to take out a policy in case something happened to me or my wife before or during our cruise on the Danube. Fortunately we had a great trip and didn’t have to file a claim.

I have not filed yet. Let you know later

My experience to this point has been very good. The purchase was very easy and it was nice they send out a notice before the trip. It was very easy to find their phone # in the 1 page contact and policy coverage page they provided.

I filed a claim after i had to cancel my trip for medical reasons. I provided Generalife with my trip itinerary and cancellation policy, the trip invoice, the copies of the confirmation of payment (done via Wise), my patient authorization form and my physician statement. They emailed me asking for airline information (I am not requesting reimbursement for flights-I had not yet booked one), drivers license, bank statements with the transactions for trip payment, my patient authorization form, and physician statement. I have called twice to get help to provide what is needed. I have already provided patient authorization and physician statement. on the phone calls, I was told I could speak with the person handling my claim and both times I was then transferred to a voicemail box. I left messages both times and next I received a robo-email asking for the same items as the first one. I then responded to the email with my questions and requested a call back but still have not had any contact with a claims person. This is quite frustrating and should they drag it out too much longer, I will most certainly never use them again. In the meantime, this was a very expensive trip and i would really like to get my money back so I can try to book another trip soon.

Being a senior and not savvy on the computer It was challenging to file a claim. I found it difficult to maneuver the logistics on line and the customer service person said he could not walk me through it.