Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Preferred
Policies were explained accurately and understandably. There was absolutely no pressure to purchase a policy from this company.
I’ve used Generali before and will definitely use them again.Julie from NYReview Received: June 16, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Julie! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardI was hospitalized due to injury after an accident on June 1-2 and the cardiologist said I must wear a heart monitor for two weeks and while wearing the device I could not fly. I therefore was told I would miss my June 4th flight to Paris. The insurance denied my claim since my hospitalization was a couple days before. The start of my vacation. This makes no sense since the doctor said I could not fly until the heart monitor was removed . Antony Bradley
Antony from CAReview Received: June 16, 2025Was this review helpful?0 out of 8 people found this review helpfulResponse from Generali Global AssistanceWe are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: PremiumThey were polite and professional. They provided me with alternate travel options fairly quickly.
Nelson from NJReview Received: June 16, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 07/21/2025
Overall I am very pleased with the way my claim process was handled. It was easy submitting documents in support of my claim. However, I was disturbed at one of the questions concerning the weather elements; particularly to provide ""documentation of a weather condition preventing You from getting to the point of departure for the required length of time". I had already explained that I was airport, and submitted a letter from the airline stating that I was present for the flight and that the flight was cancelled due to weather conditions. Eventually my claim was accepted and paid.
Response from Generali Global AssistanceThat's great to hear, Nelson. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: StandardVery efficient, all done on line.
Eileen from GAReview Received: June 14, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe are grateful for your review, Eileen. Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardFortunately I didn't need to use the insurance, so really have no comments.
Andrea from PAReview Received: June 14, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for your feedback and your purchase, Andrea! We know you have options when it comes to travel insurance, but are pleased you chose Generali Global Assistance.
“Generali Global Assistance policy: StandardI bought the policy for 4 and my son will be fil8ng a cla8m as t(eir l7ggage was lost for 3 days.
Barb from MOReview Received: June 14, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback, Barbara. We're sorry to hear about your son's travel woes. If you need any assistance with filing a claim, please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: PreferredNo issues; rapid response once documentation was sent. Relatively painless process.
JCB from MOReview Received: June 12, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Jerel. It's wonderful to hear we were able to meet your expectations.
“Generali Global Assistance policy: StandardAfter signing up, no details were sent until I called 800 number.
Barry from NJReview Received: June 11, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Barry. You should have received an email from us containing your plan details. If you have any further questions, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com. Thank you for your purchase!
“Generali Global Assistance policy: PreferredFiling the claim was easy. I received my compensation 6 hours after I filed it.
shelley from NVReview Received: June 10, 2025Was this review helpful?0 out of 4 people found this review helpfulResponse from Generali Global AssistanceThat’s great to hear, Shelley! We strive to exceed customer expectations. Thank you for choosing to #TravelSmarter and for your review.
“Generali Global Assistance policy: PreferredOverall, GGA has been very helpful and responsive, particularly the Travel Assistance team members.
I did find the initial Call Center telephone system difficult to navigate, but once I was assigned a case #, the experience improved.
Exceptional service was provided by Ana M at GGA and Angela at GMMI.Kathryn from GAReview Received: June 9, 2025Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceThank you for your review, Kathryn. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.