Generali Travel Insurance Reviews

I had cause to call customer service and the representative was very rude and actually yelled at me on the phone. Zero faith that I would get help from this company if I needed it. Read the fine print. Buyer beware.

easy to acquire travel insurance with squaremouth. Generali offers lots of necessary accessory insurance add-ons like var rental coverage, extra life insurance coverage for the trip, etc. Very easy and satisfying experience.

I intend to file a claim but miss placed the reference to the real company to file with since Square Mount is only the facilitator for purchasing the insurance I needed.

Easy to understand policy. Customer service answered all questions.

We had to cancel our trip because I had a traumatic brain bleed and needed emergency surgery. I have a claim pending with Generali which they are very slow in reviewing. It seems like an obvious claim to accept. I am irate with Generali.

I filed a claim for a 2-day travel delay, and did it all online after my trip. It took some time uploading all the receipts for my expenses, but once it was submitted, it was only a few days before they came back with a reimbursement amount, and then a few more days to get it into my bank account. Although I was unable to recoup what I paid for my lost tour days in Italy, I was aware that the policy only pays $150 per day for trip delays, so at least I got paid back for the unexpected hotel expense at the airport hotel. I've used Generali before and found them to be responsive and fair.

The overall cost for the coverage we wanted was great. Navigating the website is easy and I did speak to customer service regarding exactly how to file my claim. She was very helpful. I am hoping all goes well filing the claim because there's so much paperwork involved in doing so but it is necessary. I have used Generali in the past but did not have to file a claim. It's good to know you're covered if needed!

We filed a claim because of a last minute unexpected accident with my wife and we missed the cruise. We filed the claim on Generali's portal. It was very easy to use. We received response back right away and within 3 weeks most of our claims were satisfactorily resolved. The only open item is an unused air ticket that has a expiration date of December this year.
Throughout the claim process, Genrerali has proven to be extremely efficient and courteous.

Our flight was cancelled by united due to the issues at newark airport and we missed 36 hours of our vacation, having to reschedule trains,cars,activities and we missed a night in our rental (nonrefundable). This is definitely in the spirit of what trip insurance is for, but generali denied the claim, because the united text message used the words air traffic controllers. This is not acceptable and is why the insurance field gets such bad reviews. I am NOT happy with this service!

We have had insurance on at least 20 international trips we have taken in the last 25 years. This is the first time we had to file a claim when my wife had serious health problems just before we were scheduled to go. Generali Global Assistance was very helpful and we feel we were treated very well as we got a refund from our cancelled trip. I would definitely recommend them to friends that are looking for a good insurance company for trips.