Generali Travel Insurance Reviews

During this trip, i had to file 2 claims since i missed my connection both ways

Filing process was pretty straightforward. They asked the necessary travel documents and they settled the claim within 4-5 working days as per the policy. Provided timely updates on the processing. Very happy that i chose Generali

Generali Global had the best price for the insurance I wanted. I have already recommended this company. Fortunately I didn’t have to use the insurance; I hope that if I ever do in future trips that the service will meet my expectations.

I had trouble getting onto the website, and it was only after complaining to a representative that I found out the system cannot handle more than 500 claims a day. I can understand the need for a limit, but that ought to be made clear. As it was, I thought for a while that GSA was purposely trying to stop me from filing a claim. I've heard only once from a claim agent (via e-mail), and the claim seems inactive at this point.

I was very pleased with Generali's prompt response to my calls and emails and no hassle process completing my claim.

Upon arrival my luggage was "lost" by Bulgarian Air. I called 24 hr Customer Assistance to ask how to handle this situation. I was told this call line was for emergency medical assistance only and that I would have to call the New York office during their business hours the next day. I found this unhelpful as the time zone I was in was 10 hours ahead which meant I would be trying to deal with this at 11 PM my time. I kept seeing signs for Generali Offices in Bulgaria and Romania. I wondered why I couldn't have been referred to one of these local offices for basic information. Luckily I had my policy with me and read to keep replacement cost receipts and I could deal with it later. Equally as lucky my luggage was "found" and returned to me by the third day. I was only spent about $120 in temperary replacement items.
Now we'll see how they handle the small claim. The email I asked for with claim link didn't have the link so I had to call their automated system again to have link forwarded by a different method....

We cancelled our trip for medical reasons three weeks before we were to leave. The claims process was handled on-line and the day I completed sending all the necessary forms, I was advised that a check would be issued. The service was excellent.