Generali Travel Insurance Reviews

I contacted Generali Global and it was largely an interaction with their automated system. I am in the process of making a claim with my Medicare supplement carrier which is required prior to making a claim with Generali Global. It seem that this will take some time to resolve depending on how fast each of the entities respond. This is a small claim ($378) so it may not be worth the trouble.

The woman who helped me with customer service before I left was so amazing patient and helpful.making sure I chose the right plan

Due to the Lufthansa Airline strike on Nov. 11 which resulted in a cancellation of my flight home from Spain, I had to extend my hotel stay for two days.
No help from Lufthansa who did not send me a cancellation notice, or even answer phone calls. Thanks to United Airlines I was able to confirm that my
flight was cancelled, and the UA agent was able to rebook me for a flight two days later. I submitted a claim to Generali Global Assistance for my hotel bill for the extra two days for travel delay. It took only two weeks for General Global to process my claim and issue me a reimbursement check.

I'm very satisfy with General Global and will definitely buy their policies again in the future.

none

First time user. Service efficient, easy to maneuver through. Will use again. However as I did not any claim this is a limited use review

They were not very helpful since it was on a holiday weekend and after hours. Couldn’t find a Dr for me to see (I ended up with borderline pneumonia) and I had to get an emergency flight home. Was given a reference number & told to file a claim later.

Easy process, helpful phone assistance when had questions

We purchased travel insurance before our trip with the understanding that we would be assisted should out trip be interrupted. I had a a first time grand Mal seizure while on the plane heading home. We were diverted to Hamburg, Germany with my wife also having her trip interrupted. After I was released from the hospital we were only offered compensation for my travel home. (economy not assisted). This was unacceptable. My wifes trip was also interrupted due to my medical emergency. I was in a weakened state and I had not fully recovered from the seizure or adapted to the antiseizure meds. We felt we needed to get home asap- and booked a business class ticket for which we feel we should be compensated.
I will also be submitting the medical bills incurred during this episode.

Thank you,
Michael Zwerdling

Friendly, professional service with helpful suggestions about making a selection to best suit us