Generali Travel Insurance Reviews

Excellent service. Quick resolution and payment

It was a nice feeling knowing we had insurance at a decent price. And when I called with questions they were knowledgeable and answered right away. I have the number ready to I sure my next cruise.

We can not get info from anyone at Generali Global and they have NOT called us back. Can we just mail our claim in? Send us an address.

excellent service and result

We have used Generali global for many of our trips and are very satisfied.

Good service, glad we had it and didn't need to use it. Felt is was a little pricey.

I will never purchase this insurance again- I probably will not receive any satisfaction from my claim as there are too many steps- I feel I have to give my first born to get through the hoops. You make it impossible. I , needless to say way very disillusioned , mislead and disappointed!!!!!

We contacted their 24 hour help line for advice during our evacuation notice. It was confusing as to how to proceed in getting out of Puerto Rico. In the end, we made our own travel arrangements for our 9 team members. Now we are in the process of trying to file a very complicated trip interruption policy for 9 people. We are hoping that the coverage is as good as was advertised as the trip was totally interrupted very early and with a huge amount of stress.

Asked to take two people from the policy. Said they would adjust. But still got charged with full amount.

Exceedingly difficult to reach customer service via phone, via email they respond (usually within 24-48hrs, sometimes not at all). I called repeatedly while on holiday due to missing luggage....no answer. I definitely wouldn’t use generali global assistance again.