Generali Travel Insurance Reviews
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See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
We have not been able to contact them. We were on hold for almost 1/2 hour. The web page they told us to access our claim was non existent. The page said it was for sale so we have not been able to file a claim and we have tried many ways. We feel that this company might be fraudulent. We are thinking about turning it into the TV Channel fraud line.
Orrine from AZReview Received: January 16, 2020Was this review helpful?3 out of 4 people found this review helpfulResponse from Generali Global AssistanceThank you for your review. We value the feedback from our customers and appreciate the time it took for you to share your experience with us. We apologize that you had a difficult time with your transaction. Our goal is to make filing a claim as user-friendly as possible. Please contact (800) 348-9505 or csa@csatravelprotection.com and a dedicated team member can assist you further.
“Generali Global Assistance policy: StandardCustomer service was very professional and efficient. Price for our coverage was a great value. Gave us peace of mind throughout our European trip.
Catherine from FLReview Received: January 7, 2020Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThank you for your positive review! Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. We value your feedback and hope you will consider us again for your next trip!
“Generali Global Assistance policy: PreferredTheir phone menu system is tedious and it takes too long to reach a customer service representative, and it is complicated if one has a revised or made a change to the original policy.
Travel Insured from CAReview Received: December 27, 2019Was this review helpful?3 out of 3 people found this review helpfulReview Updated: 01/24/2020
They require a lot of duplicate paperwork for one illness covering one day lost on a tour = 3 separate claims! One for the doctor visit, one for the extra hotel night, and one for the night missed at the next hotel and guide tour missed at the next destination.
Response from Generali Global AssistanceThank you for your review. We’re sorry the phone system wasn’t to your liking. We appreciate your feedback and are always working to make our Customer Service experience more user-friendly.
“Generali Global Assistance policy: StandardThe website was user-friendly and it was easy to choose the right policy. There were plenty of options.
Darhla from WAReview Received: December 26, 2019Was this review helpful?0 out of 1 people found this review helpful“Generali Global Assistance policy: PremiumI contacted Generali Global and it was largely an interaction with their automated system. I am in the process of making a claim with my Medicare supplement carrier which is required prior to making a claim with Generali Global. It seem that this will take some time to resolve depending on how fast each of the entities respond. This is a small claim ($378) so it may not be worth the trouble.
David from NCReview Received: December 15, 2019Was this review helpful?3 out of 3 people found this review helpfulReview Updated: 01/13/2020
The claim process was clean and easy. Gathering and transmitting the info is a little bit of a task, but I certainly understand why it’s necessary. Their response was quick and I expect a check in about a week.
“Generali Global Assistance policy: PreferredThe woman who helped me with customer service before I left was so amazing patient and helpful.making sure I chose the right plan
Marilyn from NYReview Received: December 10, 2019Was this review helpful?2 out of 3 people found this review helpful“Generali Global Assistance policy: PreferredJoanne from MAReview Received: December 4, 2019Was this review helpful?1 out of 2 people found this review helpfulThe claim was efficiently assigned to an insurance rep. The rep reviewed my claim and additional info promptly. My claim was reviewed and approved for my full submission. I am fully satisfied with the outcome and the timing of the result.
“Generali Global Assistance policy: StandardDue to the Lufthansa Airline strike on Nov. 11 which resulted in a cancellation of my flight home from Spain, I had to extend my hotel stay for two days.
No help from Lufthansa who did not send me a cancellation notice, or even answer phone calls. Thanks to United Airlines I was able to confirm that my
flight was cancelled, and the UA agent was able to rebook me for a flight two days later. I submitted a claim to Generali Global Assistance for my hotel bill for the extra two days for travel delay. It took only two weeks for General Global to process my claim and issue me a reimbursement check.I'm very satisfy with General Global and will definitely buy their policies again in the future.
Norman from CAReview Received: December 3, 2019Was this review helpful?10 out of 11 people found this review helpful“Generali Global Assistance policy: Standardnone
Rosalind from NYReview Received: November 24, 2019Was this review helpful?0 out of 0 people found this review helpful“Generali Global Assistance policy: StandardFirst time user. Service efficient, easy to maneuver through. Will use again. However as I did not any claim this is a limited use review
David from AZReview Received: November 22, 2019Was this review helpful?0 out of 1 people found this review helpful
Last updated: September 21, 2026