Generali Travel Insurance Reviews

Our experience with Generali was excellent, as we had to file a pre-trip cancellation claim due to my wife's medical emergency before we departed. The claim was processed quickly. The only problem I would point out to you is that your website did not function properly over a 2-4-day period as I was attempting to file the claim using your website as instructed. At each step of the process, the site showed "A Problem Has Occurred" sign. This would go away after 6-8 seconds (I learned), and one could in fact then proceed. But in the event, after the claim was finished on-line and I had successfully uploaded all the documents requested, and the site told me that my claim was submitted, our case agent said that one or two documents did NOT successfully upload. We then had to resubmit those documents directly to her via email. If you direct customers to use your website for claims filing, you should be certain that it is fully functional.

Very expensive!

I called your company to ask about the insurance (trip disruption), as I had to cut my trip short by 12 days due to chest pain.
Was advised that I should have gone to a hospital in Ireland. I felt I needed to return to the USA instead of possibly being treated and hospitalized in Ireland.
Live and learn. Next time,(if there is a next time), I will seek local medical care first .

I have a claim for delayed luggage: not a lot of $ considering the total fee, etc. The person who responded to my initial email was Jason, whom I've now emailed three times. I thought that having an actual contact would expedite the claim process, but on the last email he suggested that I contact the general email inbox.

Told Jason initially from Africa that I had my receipt but would handle my claim upon my return. Still awaiting information on protocol. Annoyed enough that I won't fill out yet another review for you.

Same old thing: a company is thrilled to sell a policy, but doesn't want to pay anything. Forget online reviews. Why should I chase you to do your job?

Emily Lyons

Did not use the insurance although it was there for peace of mind.

Customer Service was great. Turned out that I had no issues during my trip. Could feel that it wasn't used, so I was being overly cautious to spend the money.
But I am very grateful for the peace of mind knowing I was covered.

The policy covered everything I was looking for at a reasonable price.