Generali Travel Insurance Reviews

I thought the whole process of purchasing my insurance was very smooth, reasonable and professional. All the staff I interacted with were professional and friendly.
I would use Squaremouth again in the future.

-On August 9, I received an email from Generali informing me that they had received our claim on August 9 and stated that a Claims Agent would review our claim and would be contacting me.
-On August 18, I received an email from the Claims Agent stating that our claim was covered and would be paid.
-Today, August 19, I received an email from the Claims Agent stating that they would be processing our payments and the amount that would be paid (this was the amount we had requested) and to allow 7-10 days for processing.
I am more than happy with Generali's Claims Process. They were quick, efficient and easy to follow.

I had no issues and would purchase this trip coverage again.

I believe it could have been better. The trip turned out very poorly.

Everything from buying to filing a claim was easy and seamless. Great web design and customer service.

I might file a claim--I had to buy a new ticket because of a funeral--but the process is so cumbersome, I might not bother. It makes me wonder if trip insurance is even worth the trouble and expense.

NA

I had an Infection that could be passed on to others who had weaken immune systems, it is called Pseudomonas. We cancelled about a week before the trip, sent in the paperwork required and haven't heard anything since. We provided the documents that were asked for. We hated to cancel, but I needed to take prescription medicine a couple times a day with a sinus rinse using distilled heated water. We took a trip with Viking River Cruises a couple years ago and we could not find distilled water in Europe. I wasn't sick and used a different sinus rinse without water. I was not able to do that this time, hence the cancellation. I had chills and fever, shortly before it was time to leave, and didn't think it wise to go.

When I submitted my claim, I did not receive a confirmation from Generali. I had to call them and go through their awful automated system to finally reach a person who confirmed that my claim had been received. So far, I am not impressed with their responsiveness.

Traveling with the confidence knowing we are protected by Generali Insurance is the only way to go. We have been using Generali for many years had only once did we have to cancel our plans due to illness. We were completely satisfied with the care and attention given our claim.
We will never travel without Generali Insurance.