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Trips Protected
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SINCE 2004
204,457
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AVG. MONTH
1,222
Total Reviews
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SINCE 2004
5,209
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,209 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3131
  • 4
    1042
  • 3
    432
  • 2
    139
  • 1
    246
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  • “
    Generali Global Assistance policy: Premium

    Very easy process for choosing the coverage and filing online claim .

    Rey from SC
    Review Received: August 7, 2019
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    1 out of 1 people found this review helpful

    Review Updated: 09/04/2019

    Fast and accurate transaction! Very satisfied. Thank you.

    “
    Generali Global Assistance policy: Preferred

    Submitted claim online, very efficient and clear. Only objection is that it seems to be taking longer than anticipated for the claim to get processed, it has been two weeks with no response or activity.

    Gary from NC
    Review Received: August 6, 2019
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    2 out of 2 people found this review helpful

    Review Updated: 09/03/2019

    Online claim process was very clear, uploading of documents easy, resulted in no questions being needed on my part. The claim was settled very quickly in full, by mailed checks. We will use GGA again, completely satisfied.

    “
    Generali Global Assistance policy: Standard

    We were delayed for 24 hours by Qantas. Got vouchers for sub standard hotel and meals and taxi. Disappointed that we could not receive compensation for delay and inconvenience with this policy.

    Patricia from FL
    Review Received: August 5, 2019
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    2 out of 3 people found this review helpful
    Response from Generali Global Assistance

    We're sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. Our records indicate that based on discussions with you that no monetary losses were incurred and a claim has not been submitted. If covered expenses exceeded the value of the vouchers provided to you, you may file a claim for consideration. Unfortunately, provisions or benefits for inconvenience are not included in your coverage. Should you have further questions, or need assistance in filing your claim, please contact (800) 348-9505 or csa@csatravelprotection.com, and a dedicated team member can assist you.

    “
    Generali Global Assistance policy: Preferred

    The representative was very helpful and knowledgeable in answering all my concerns.

    Yvonne from MD
    Review Received: August 4, 2019
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    0 out of 1 people found this review helpful
    “
    Generali Global Assistance policy: Standard

    We had a medical emergency before departure. Filed a claim, and within 2weeks were reimbursed. GGA was easy to work with and efficient.

    Leland from CA
    Review Received: August 4, 2019
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    3 out of 3 people found this review helpful
    “
    Generali Global Assistance policy: Standard

    Gretchen from TX
    Review Received: August 3, 2019
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    0 out of 1 people found this review helpful

    Really easy to use!

    “
    Generali Global Assistance policy: Standard

    Sidney from CA
    Review Received: July 29, 2019
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    1 out of 1 people found this review helpful

    Our return trip from Guatemala was delayed by over 30 hours and we filed a claim based on the policy we purchased. The adjuster denied the claim despite of providing all documentation. I will no longer purchase insurance from General Global Assistance, they are a total rip-off.

    “
    Generali Global Assistance policy: Standard

    Lisa from CA
    Review Received: July 28, 2019
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    0 out of 0 people found this review helpful

    My policy did not cover my $600 loss. I had a feeling it wouldn’t, but I was still disappointed that nothing could be done. I understand the policy terms, but it is very frustrating that something totally out of my control could not be compensated. Thank you for your time.

    “
    Generali Global Assistance policy: Standard

    Lora from NC
    Review Received: July 24, 2019
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    2 out of 2 people found this review helpful

    Excellent Company. My claim was settled in two weeks.

    “
    Generali Global Assistance policy: Standard

    During this trip, i had to file 2 claims since i missed my connection both ways

    Filing process was pretty straightforward. They asked the necessary travel documents and they settled the claim within 4-5 working days as per the policy. Provided timely updates on the processing. Very happy that i chose Generali

    Raj from CA
    Review Received: July 23, 2019
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    4 out of 5 people found this review helpful
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Last updated: July 4, 2026