Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
200,799
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AVG. MONTH
1,668
Total Reviews
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SINCE 2004
5,133
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,133 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3086
  • 4
    1035
  • 3
    421
  • 2
    134
  • 1
    238
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  • Generali Global Assistance policy: Standard

    Generally good

    Gordon from WA
    Review Received: May 8, 2019
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    0 out of 3 people found this review helpful
    Generali Global Assistance policy: Standard

    Everyone at Squaremouth and Generali were very knowledgeable and helpful. The big problem was on the day I tried to buy insurance the company's system refused to accept all active credit cards! It was a mess. But both Squaremouth and Generali employees were very helpful and I was able to obtain it later. They followed up on the problem and helped me. Very pleased.

    Howard from NJ
    Review Received: May 4, 2019
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    3 out of 3 people found this review helpful
    Generali Global Assistance policy: Preferred

    I requested an electronic claim form and they responded quickly. Will be filing the claim this week.

    Alice from GA
    Review Received: May 1, 2019
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    3 out of 3 people found this review helpful
    Generali Global Assistance policy: Preferred

    Patricia from NC
    Review Received: April 29, 2019
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    2 out of 2 people found this review helpful

    Claim was handled quickly and professionally with no delay.

    Generali Global Assistance policy: Preferred

    I was allowed to purchase a larger full travel policy after I had made a mistake on the date I was covered for. Although I ended up not needing any insurance coverage I appreciated being able to get what I thought I might need before the trip. Thank you. Mary Bures

    Mary from OR
    Review Received: April 23, 2019
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    2 out of 2 people found this review helpful
    Generali Global Assistance policy: Standard

    Keep up the good work. Thanks.

    Suranga R from IA
    Review Received: April 22, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Standard

    The rep assigned to me for my case was very unresponsive. Never called me back or gave me updaters on my claim. Not a good expereince

    sarah from NY
    Review Received: April 21, 2019
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    14 out of 17 people found this review helpful
    Generali Global Assistance policy: Preferred

    Had to cancel trip a few short hours before we were scheduled to fly out. Our daughter unexpectedly went into pre-term labor. She delivered our grandchild 6 weeks early.

    When I called I was informed that "normal" pregnancy was excluded in our plan. Not sure delivering 6 weeks early is normal but it's whatever now. We're out the money & there is nothing we can do.

    Michael from MO
    Review Received: April 20, 2019
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    19 out of 20 people found this review helpful
    Generali Global Assistance policy: Standard

    It was quick and easy.

    Andrea from NY
    Review Received: April 18, 2019
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    0 out of 3 people found this review helpful
    Generali Global Assistance policy: Preferred

    Generali Global assistance personnel answered all of our questions in a timely, knowledgeable, friendly and professional manner.

    Denise from NC
    Review Received: April 18, 2019
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    0 out of 1 people found this review helpful