Generali Travel Insurance Reviews

Generali Global had the best price for the insurance I wanted. I have already recommended this company. Fortunately I didn’t have to use the insurance; I hope that if I ever do in future trips that the service will meet my expectations.

I had trouble getting onto the website, and it was only after complaining to a representative that I found out the system cannot handle more than 500 claims a day. I can understand the need for a limit, but that ought to be made clear. As it was, I thought for a while that GSA was purposely trying to stop me from filing a claim. I've heard only once from a claim agent (via e-mail), and the claim seems inactive at this point.

I was very pleased with Generali's prompt response to my calls and emails and no hassle process completing my claim.

Upon arrival my luggage was "lost" by Bulgarian Air. I called 24 hr Customer Assistance to ask how to handle this situation. I was told this call line was for emergency medical assistance only and that I would have to call the New York office during their business hours the next day. I found this unhelpful as the time zone I was in was 10 hours ahead which meant I would be trying to deal with this at 11 PM my time. I kept seeing signs for Generali Offices in Bulgaria and Romania. I wondered why I couldn't have been referred to one of these local offices for basic information. Luckily I had my policy with me and read to keep replacement cost receipts and I could deal with it later. Equally as lucky my luggage was "found" and returned to me by the third day. I was only spent about $120 in temperary replacement items.
Now we'll see how they handle the small claim. The email I asked for with claim link didn't have the link so I had to call their automated system again to have link forwarded by a different method....

We cancelled our trip for medical reasons three weeks before we were to leave. The claims process was handled on-line and the day I completed sending all the necessary forms, I was advised that a check would be issued. The service was excellent.

i will only know what my experience is when the claim settled. purchasing was no problem but the response to the claim is what matters. Customer service rep spoke so quickly that i needed her to repeat/explain to me 3 times. I am a doctor so I am not stupid and understand insurance and claims

I have nothing negative to say. The experience was not bad. My hardest issue was figuring out which plan to pick. Overall generali had the best reviews and coverage that I saw. I may file a claim depending upon customer service advice. I’d definitely recommend them. I actually had to make a change to my policy and they were kind and courteous. It was fixed in less than an hour. I’m glad I didn’t really need to use the policy but I’m glad it was available if I needed it.

Be blessed!

Although a flight was delayed over 4 hours, no claim can be made because the airline stated it was caused by a mechanical problem.

Website seems like the run around! Need help then I will rate you! Need to file a small claim....but have not been successful in gaining access to info that allows me too. I will call on the phone if I do not get answers.

The agent was very helpful in making appropriate suggestions for our trip, which went very smoothly, outside of approximately a 1 1/4 hour delay with our flight from Montreal to Hartford, everything was good.