Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Preferred
A good experience.
KENNETH from NCReview Received: July 8, 2019Was this review helpful?0 out of 0 people found this review helpful“Generali Global Assistance policy: StandardFriendly and knowledgeable customer services.
Katrina from OHReview Received: July 8, 2019Was this review helpful?0 out of 0 people found this review helpful“Generali Global Assistance policy: StandardPJ from GAReview Received: July 7, 2019Was this review helpful?1 out of 1 people found this review helpfulThe claim process was very simple and hassle free.
“Generali Global Assistance policy: PreferredHelene from NCReview Received: July 6, 2019Was this review helpful?0 out of 0 people found this review helpfulThe claim process could not have been any easier!
“Generali Global Assistance policy: StandardKathleen from CAReview Received: July 5, 2019Was this review helpful?7 out of 7 people found this review helpfulThe requirements are unrealistic for small items missing in transit. How can one make police reports when transferring from vehicles to airport and to vehicles? Also having to provide receipts for things that were gifts or purchased years ago is a dodge.
“Generali Global Assistance policy: PremiumHad to cancel my husband's portion of the trip as he died 4 months before. Generali Global Assistance was very professional and paid the claim after securing approprIate info. We took this insurance because it offered coverage for pre-existing conditions. It cost a lot but we did recoup the full cost of his portion of the trip
Lisa from VAReview Received: July 5, 2019Was this review helpful?6 out of 6 people found this review helpful“Generali Global Assistance policy: PreferredWe filed a cancellation claim with Generali Global Assistance due to an injury sustained just prior to departure. Generali made the process reasonable and were responsive in a timely and effective manner. I would recommend them to other travelers. Squremouth provided excellent service in offering insurance companies.
Randall from CAReview Received: July 4, 2019Was this review helpful?4 out of 4 people found this review helpful“Generali Global Assistance policy: StandardExcellent Service. The policy is good as well as the price
Nianhua from NYReview Received: July 2, 2019Was this review helpful?2 out of 2 people found this review helpful“Generali Global Assistance policy: Standardn/a
Jon from CAReview Received: July 2, 2019Was this review helpful?0 out of 3 people found this review helpful“Generali Global Assistance policy: StandardI’ll let you know more soon but buying and learning about the policies was easy. When I needed help for my son the assistance was fantastic and personal. I haven’t filed a claim yet (son got sick and flight needed to be delayed) but I’ll let you know.
Rachel from CTReview Received: July 1, 2019Was this review helpful?1 out of 1 people found this review helpful
Last updated: July 5, 2026