Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
200,799
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AVG. MONTH
1,668
Total Reviews
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SINCE 2004
5,133
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,133 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3086
  • 4
    1035
  • 3
    421
  • 2
    134
  • 1
    238
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  • Generali Global Assistance policy: Preferred

    having trouble getting all the charges, refunds and receipts for the cancellation

    Tom from WA
    Review Received: March 19, 2019
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    1 out of 3 people found this review helpful
    Response from Generali Global Assistance

    We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your policy or a claim based on the information provided. Please contact (800) 348-9505 or csa@csatravelprotection.com as we'd like to be able to review your claim with you.

    Generali Global Assistance policy: Preferred

    This is my first time using Squaremouth. When I called, my questions and concerns were answered. No issues occurred during my recent cycling trip in China. No claim needs to be filed

    Janice from WA
    Review Received: March 18, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Standard

    Satisfied customer.

    Gery from PA
    Review Received: March 13, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Standard

    FOR THE SECOND TIME MY TRAVEL INSURANCE HAS NOT COVERED PROBLEMS ENCOUNTERED WHILE TRAVELING. SO IT'S JUST A LOSS OF MONEY.

    Deborah from FL
    Review Received: March 11, 2019
    Was this review helpful?
    7 out of 7 people found this review helpful
    Response from Generali Global Assistance

    We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your policy or a claim based on the information provided. Please contact (800) 348-9505 or csa@csatravelprotection.com as we'd like to be able to review your claim with you.

    Generali Global Assistance policy: Standard

    Great company. Was happy with the quote offer.

    Saidou from MD
    Review Received: March 10, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Preferred

    Found the squaremouth customer reps to be very knowledgeable about the product range and could quickly answer questions about specific features / coverages i was interested in. They were instrumental in helping me to narrow down the selection of carriers that would fit my needs. When the questions became too specific the referred me to the carrier for further discussion which was fine. Never did the squremouth rep push me to make a decision and purchase a policy.

    I had two interactions with 2 different Generali reps. The first interaction deserves a 3 star rating and the other a 5 star rating. The difference being in the specificity of the answer i got and my comfort level that a particular issue was or was not covered.

    David from MA
    Review Received: March 3, 2019
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    4 out of 4 people found this review helpful
    Generali Global Assistance policy: Standard

    My claim is still in progress unable to comment at this time..but satisfied with the coverage.

    Leonardo from MI
    Review Received: March 2, 2019
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    5 out of 5 people found this review helpful

    Review Updated: 03/30/2019

    Processing of my claim was prompt and the representative was very professional.

    Generali Global Assistance policy: Standard

    I filed a claim for a stolen item and am awaiting contact from a claims rep...now waiting 9 days to hear from rep so I have to suspend judgment on customer service

    Nancy from OR
    Review Received: February 27, 2019
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    5 out of 5 people found this review helpful

    Review Updated: 10/10/2019

    Claim was handled easily

    Generali Global Assistance policy: Standard

    i ended up with both of my parents in the ER at the same time. Your customer service rep was very helpful and sent over the claim forms immediately. As soon as i get the completed paperwork from the doctors office, i will submit my claim.

    Daphne from CA
    Review Received: February 26, 2019
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    2 out of 2 people found this review helpful
    Generali Global Assistance policy: Preferred

    Easy to use. Made me feel more secure on the road

    Kevin from LA
    Review Received: February 26, 2019
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    0 out of 0 people found this review helpful