Trips Protected
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SINCE 2004
204,487
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AVG. MONTH
1,224
Total Reviews
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SINCE 2004
5,209
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,209 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3131
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    1042
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    432
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    139
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  • Generali Global Assistance policy: Standard

    I’ll let you know more soon but buying and learning about the policies was easy. When I needed help for my son the assistance was fantastic and personal. I haven’t filed a claim yet (son got sick and flight needed to be delayed) but I’ll let you know.

    Rachel from CT
    Review Received: July 1, 2019
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    1 out of 1 people found this review helpful
    Generali Global Assistance policy: Preferred

    James from NC
    Review Received: June 30, 2019
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    1 out of 2 people found this review helpful

    Did not see that the claim could be submitted other than electronically (which was more cumbersome since it required submittal of multiple documents).

    Generali Global Assistance policy: Preferred

    Buying was easy. Making a claim, not so much. I was instructed to use the web portal to file the claim documents, but something is wrong on the tech end of the site. I kept getting error messages, and was instructed to "try again" to no avail. Eventually I had to send all the volumes of documentation by mail. Not satisfied at all with the claims process.

    Jenifer from FL
    Review Received: June 27, 2019
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    8 out of 8 people found this review helpful
    Generali Global Assistance policy: Standard

    Very helpful in selecting the right insurance we needed for our trip.

    kevin from NJ
    Review Received: June 26, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Standard

    Still waiting to hear status on claim.

    Jerald D. Reece from NM
    Review Received: June 23, 2019
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    3 out of 6 people found this review helpful
    Generali Global Assistance policy: Standard

    Easy to sign up, lots of benefits at a very reasonable price. Felt great that we didn't have to worry if something happened at the beach or at hone, our trip was covered.

    Merilyn from TN
    Review Received: June 22, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Premium

    I am confused as to why you would ask me how my trip was when I have not taken it yet????????

    ????? from NC
    Review Received: June 22, 2019
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    2 out of 5 people found this review helpful
    Response from Generali Global Assistance

    We apologize for any confusion we may have caused. Unfortunately, we were unable to locate your policy based on the information provided. Please contact (800) 348-9505 or csa@csatravelprotection.com so we can determine what communication you received. We’ll be glad to answer any additional questions you may have.

    Generali Global Assistance policy: Standard

    Once you understand the terminology it is quite easy to order. Very helpful associate and great value for money. Fortunately, I did not have a claim so I can not evaluated that service. Very happy with purchase.

    James from AL
    Review Received: June 22, 2019
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    1 out of 1 people found this review helpful
    Generali Global Assistance policy: Standard

    They mostly just sent me the claim forms. Don’t know yet if they will cover my expenses for cutting the trip short due to a medical. Emergency.

    Kenneth from CO
    Review Received: June 20, 2019
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    3 out of 4 people found this review helpful

    Review Updated: 07/18/2019

    I had to collect a lot of paperwork to support my claim but CSA approved what I expected. At first
    I was surprised they didn’t cover the last leg of my flight home but it makes sense and is written in the policy .

    Generali Global Assistance policy: Standard

    Unfortunately, the trip was canceled due to a medical issue discovered a month prior to departure, requiring major surgery during the planned travel period. All requested documentation has been submitted to Generali; email and phone communications with insurer's representative have been exchanged to expedite the process. The claim is still ongoing and we continue to await completion and reimbursement.

    Carol from CA
    Review Received: June 19, 2019
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    9 out of 10 people found this review helpful

    Review Updated: 07/19/2019

    The communication with Generali Global Assistance Claims Department, both with doctors and me, was difficult and slow. After several weeks of non-response from the Claims Dept, I spoke to the rep to learn Generali wanted prior medical history. Weeks went by, and it was only when I contacted the rep again, that I learned that my claim was not being processed because Generali found the physician's fax too dark to read (after several attempts). I immediately went to the doctor's office, obtained a hard copy, which I scanned and uploaded to the claim file. The claims process dragged on due to lack of communication. It was a straightforward case of an unexpected medical diagnosis requiring immediate surgery, but repeated inquiries and proactive intervention was required to finally get the claim approved and paid.

Last updated: July 5, 2026