Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
200,799
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AVG. MONTH
1,668
Total Reviews
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SINCE 2004
5,133
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,133 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3086
  • 4
    1035
  • 3
    421
  • 2
    134
  • 1
    238
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  • Generali Global Assistance policy: Preferred

    When I talk to a person about trip insurance they Wilkins and answered my. Questions.

    Linda from ME
    Review Received: February 25, 2019
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Standard

    We did not have any circumstances arise that required the use of the insurance, however, I would highly recommend your service to my friends and family. Your insurance was competitively priced and easy to acquire. Thank you.

    Michael from CT
    Review Received: February 21, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Preferred

    Helpful and and it made for a fast decision. Wished it wasn’t so expensive.

    Dannie from WA
    Review Received: February 5, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Standard

    Easy Affordable and Efficient! The website is user friendly. I was able to compare plans, elect one just right for me and pay all within 15 minutes! I call this Just in Case Insurance because anything can happen. I ward off bad by being good and getting this insurance to cover my trip and me while abroad. For only $54 I wasn’t worried about what if’s and my trip was completely relaxing :).
    It makes the difference. Try It!

    Esther from TX
    Review Received: February 2, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Standard

    Will await action on claim which is pretty clear cut.

    Stevan from CA
    Review Received: January 31, 2019
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    3 out of 3 people found this review helpful

    Review Updated: 02/28/2019

    Generali was totally responsive and helpful.

    Generali Global Assistance policy: Standard

    Price was reasonable, customer service was available.

    Eldon from AZ
    Review Received: January 23, 2019
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Preferred

    There was a server problem while attempting my initial purchase, which did not allow my purchase to be completed. After going through the process a second time, the purchase was completed, but a double charge was made to my credit card. Calling Generali Global to report this, they said they only saw a single charge. When I had my bank negate the duplicate charge, Generali Global saw this as me taking away the only charge that they saw and they sent me an e-mail saying they were cancelling my purchase. I then had to dispute the original charge on my credit card to get all of my money back. I then purchased a different policy from another company.

    Kyle from VA
    Review Received: January 22, 2019
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    6 out of 6 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your review. We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions, and we hope you will consider us again for your next trip.

    Generali Global Assistance policy: Standard

    Laura from VA
    Review Received: January 22, 2019
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    2 out of 2 people found this review helpful

    Quick and efficient. I am 100% satisfied and will use Generali again for future travels.

    Generali Global Assistance policy: Preferred

    I have not yet taken my trip. My trip is from May 12 - May 23, 2019. They told me that they changed the insurance to my new dates.
    Please let me know what is going on here.

    Margaret from AZ
    Review Received: January 21, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Premium

    My travel partner was diagnosed with cancer two weeks after I took out the travel insurance with GGA and had to have almost immediate surgery. We cancelled the trip. It took months and two different Claims representatives to finally get my check to cover costs. I felt they were trying to prove my friends condition was pre existing which it wasn't. Frustrating.

    sherri from IL
    Review Received: January 20, 2019
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    7 out of 8 people found this review helpful