Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
It required scanning and emailing a lot of information, but was not unreasonable information, but they were very swift to review the claim and settle.
Thank you for your review, Mary. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
I filed a small claim with them. It was very cumbersome to file. But after I compiled all the information they needed, I was told my payment was approved.
But since then, I have not been able to know what is happening with the payment. Have been told to initiate a payment method, then was told the check was in the mail and then twice since was told to initiate a payment method.
I have made numerous attempts thru email and have called customer support. then was directed to my case manager where I left a voicemail.
We have used Square mouth in the past and were satisfied.
Review Updated: 06/22/2025
They were very prompt with the payment. Would have been sooner but a mistake on my end.
Very pleased. would use again.
The case is closed
Thank you for your feedback, Kenneth. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has left you a voicemail and sent you an email to offer further clarification . If you have any additional questions, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
No comment waiting for result of the claim
Thank you for your feedback, Tom. We apologize for the delay. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com.
It was easy to purchase easy to understand gave us piece of mind
We are grateful for your review, Michael. Thanks so much for sharing your experience and choosing to #TravelSmarter.
Service was professional and knowledgeable
That's great to hear, Hardie. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
Nothing happened that required us to file a claim. So, we had no interaction other than signing up in the beginning.
Let's hope this pattern continues.
We are grateful for your review, James. Thanks so much for sharing your experience and choosing to #TravelSmarter.
Easy to purchase travel insurance on this website. Generali was perfect for my needs. Text with CS with a few questions and they quickly replied with answers. Perfect insurance to give me peace of mind when traveling so far from home. I will definitely use Generali for my next cruise. Thank you. 😊
That's great to hear, Alma. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
My travel policy is with Generali Global Assistance. I do have a claim for out of pocket car rental expense due to Airline flight cancelation. Waiting for review.
Review Updated: 06/19/2025
Initially we had communication problems with the required documents for the claim. I had to send it 2 times as the agent said they did not receive documents. I was thinking that it was a runaround to give up the claim. But finally on the third attempt documents were received by Generali agent. The whole process took about 2 weeks, a check was finally issued for the reimbursement for my travel claim.
Thank you for your review, Manohar. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions, please reach out to us at (800)-348-9505 or via email at claims@generalitravelinsurance.com
Had a suitcase left at security. We were required to inperson pick it up. But we chose to met our very tight connection instead of chasing it down to security in another terminal.
Called insurance they were worth less just read a statement and kept repeating statement.
The cost to have done so would have been about $2000.00 dollars instead left it behind and by trip end security changed to mailing from Ireland to home. It is expected on 5/28/25 it cost us to send $260 and not sure if all items are still inside. So waiting to file.
Review Updated: 06/21/2025
The many many sign up for every little yhis is very cumbersome and extremely time consuming and frustrating. Only a person very familiar with computer operations and willing to work through the frustrations is able to file a claim. That I had to submit my home owners policy policy deductible page amount was over the top for a $238.89 claim for loss suitcase mailing to states was CRACY. I will never use this Generali insurance company again.!!!
We’re sorry for not meeting your expectations, Sharon. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
I purchase insurance with my trip dates. Later I realized my trip was one day longer than I had thought. It was easy to reach a "real person"and change the policy to cover the extra date. I immediately received the revised policy.
That's great to hear, Patricia. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.