Trips Protected
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SINCE 2004
207,543
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AVG. MONTH
1,210
Total Reviews
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SINCE 2004
5,264
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,264 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3168
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    1049
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    438
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    139
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  • Generali Global Assistance policy: Premium

    I have nothing negative to say. The experience was not bad. My hardest issue was figuring out which plan to pick. Overall generali had the best reviews and coverage that I saw. I may file a claim depending upon customer service advice. I’d definitely recommend them. I actually had to make a change to my policy and they were kind and courteous. It was fixed in less than an hour. I’m glad I didn’t really need to use the policy but I’m glad it was available if I needed it.

    Be blessed!

    Miesha from TX
    Review Received: July 10, 2019
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    2 out of 2 people found this review helpful
    Generali Global Assistance policy: Preferred

    Although a flight was delayed over 4 hours, no claim can be made because the airline stated it was caused by a mechanical problem.

    Blanche from FL
    Review Received: July 9, 2019
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    2 out of 2 people found this review helpful
    Generali Global Assistance policy: Standard

    Website seems like the run around! Need help then I will rate you! Need to file a small claim....but have not been successful in gaining access to info that allows me too. I will call on the phone if I do not get answers.

    Donna from OR
    Review Received: July 8, 2019
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    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. You can visit csaclaims.com to begin filing your claim. You can also contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions, and a dedicated team member can assist you. We hope you will consider us again for your next trip.

    Generali Global Assistance policy: Standard

    The agent was very helpful in making appropriate suggestions for our trip, which went very smoothly, outside of approximately a 1 1/4 hour delay with our flight from Montreal to Hartford, everything was good.

    Barbara from MA
    Review Received: July 8, 2019
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    1 out of 3 people found this review helpful
    Generali Global Assistance policy: Preferred

    A good experience.

    KENNETH from NC
    Review Received: July 8, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Standard

    Friendly and knowledgeable customer services.

    Katrina from OH
    Review Received: July 8, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Standard

    PJ from GA
    Review Received: July 7, 2019
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    1 out of 1 people found this review helpful

    The claim process was very simple and hassle free.

    Generali Global Assistance policy: Preferred

    Helene from NC
    Review Received: July 6, 2019
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    0 out of 0 people found this review helpful

    The claim process could not have been any easier!

    Generali Global Assistance policy: Standard

    Kathleen from CA
    Review Received: July 5, 2019
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    7 out of 7 people found this review helpful

    The requirements are unrealistic for small items missing in transit. How can one make police reports when transferring from vehicles to airport and to vehicles? Also having to provide receipts for things that were gifts or purchased years ago is a dodge.

    Generali Global Assistance policy: Premium

    Had to cancel my husband's portion of the trip as he died 4 months before. Generali Global Assistance was very professional and paid the claim after securing approprIate info. We took this insurance because it offered coverage for pre-existing conditions. It cost a lot but we did recoup the full cost of his portion of the trip

    Lisa from VA
    Review Received: July 5, 2019
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    6 out of 6 people found this review helpful

Last updated: September 21, 2026