Generali Travel Insurance Reviews

I have a claim for delayed luggage: not a lot of $ considering the total fee, etc. The person who responded to my initial email was Jason, whom I've now emailed three times. I thought that having an actual contact would expedite the claim process, but on the last email he suggested that I contact the general email inbox.

Told Jason initially from Africa that I had my receipt but would handle my claim upon my return. Still awaiting information on protocol. Annoyed enough that I won't fill out yet another review for you.

Same old thing: a company is thrilled to sell a policy, but doesn't want to pay anything. Forget online reviews. Why should I chase you to do your job?

Emily Lyons

Did not use the insurance although it was there for peace of mind.

Customer Service was great. Turned out that I had no issues during my trip. Could feel that it wasn't used, so I was being overly cautious to spend the money.
But I am very grateful for the peace of mind knowing I was covered.

The policy covered everything I was looking for at a reasonable price.

Our returning flight from Paris was three hours late departing to Charlotte, NC, resulting in us missing our connecting flight to San Francisco. My husband missed one day of work. American Airlines did put us up in a nice hotel. But when we contacted insurance company, they requested receipts for additional meals and incidentals, which we cannot find.

We had to cancel our trip. My wife was diagnosed with brain cancer on 23 April and ordered by her doctor not to travel but proceed immediately into radiation treatment. We were able to recover most of the non-refundable costs.

We filed a small claim to cover some medical expenses incurred. While the filing process was a bit cumbersome, we heard back same day that the claim was approved and a check would be mailed (still too soon to have received the check). Very impressive turnaround time! We will use Generali again on our next trip later this year!