Trips Protected
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SINCE 2004
207,543
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AVG. MONTH
1,210
Total Reviews
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SINCE 2004
5,264
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,264 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3168
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
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  • Generali Global Assistance policy: Preferred

    We filed a cancellation claim with Generali Global Assistance due to an injury sustained just prior to departure. Generali made the process reasonable and were responsive in a timely and effective manner. I would recommend them to other travelers. Squremouth provided excellent service in offering insurance companies.

    Randall from CA
    Review Received: July 4, 2019
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    4 out of 4 people found this review helpful
    Generali Global Assistance policy: Standard

    Excellent Service. The policy is good as well as the price

    Nianhua from NY
    Review Received: July 2, 2019
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    2 out of 2 people found this review helpful
    Generali Global Assistance policy: Standard

    n/a

    Jon from CA
    Review Received: July 2, 2019
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    0 out of 3 people found this review helpful
    Generali Global Assistance policy: Standard

    I’ll let you know more soon but buying and learning about the policies was easy. When I needed help for my son the assistance was fantastic and personal. I haven’t filed a claim yet (son got sick and flight needed to be delayed) but I’ll let you know.

    Rachel from CT
    Review Received: July 1, 2019
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    1 out of 1 people found this review helpful
    Generali Global Assistance policy: Preferred

    James from NC
    Review Received: June 30, 2019
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    1 out of 2 people found this review helpful

    Did not see that the claim could be submitted other than electronically (which was more cumbersome since it required submittal of multiple documents).

    Generali Global Assistance policy: Preferred

    Buying was easy. Making a claim, not so much. I was instructed to use the web portal to file the claim documents, but something is wrong on the tech end of the site. I kept getting error messages, and was instructed to "try again" to no avail. Eventually I had to send all the volumes of documentation by mail. Not satisfied at all with the claims process.

    Jenifer from FL
    Review Received: June 27, 2019
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    8 out of 8 people found this review helpful
    Generali Global Assistance policy: Standard

    Very helpful in selecting the right insurance we needed for our trip.

    kevin from NJ
    Review Received: June 26, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Standard

    Still waiting to hear status on claim.

    Jerald D. Reece from NM
    Review Received: June 23, 2019
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    3 out of 6 people found this review helpful
    Generali Global Assistance policy: Standard

    Easy to sign up, lots of benefits at a very reasonable price. Felt great that we didn't have to worry if something happened at the beach or at hone, our trip was covered.

    Merilyn from TN
    Review Received: June 22, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Premium

    I am confused as to why you would ask me how my trip was when I have not taken it yet????????

    ????? from NC
    Review Received: June 22, 2019
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    2 out of 5 people found this review helpful
    Response from Generali Global Assistance

    We apologize for any confusion we may have caused. Unfortunately, we were unable to locate your policy based on the information provided. Please contact (800) 348-9505 or csa@csatravelprotection.com so we can determine what communication you received. We’ll be glad to answer any additional questions you may have.

Last updated: September 21, 2026