See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Bought policy in case of need and for protection. Trip went well and had no problems. Would purchase again.
Every step of the process went very smoothly and had no problems.. The representative on the phone with her professional, knowledgeable and willing to answer all my questions. I have used square mouth many times for insurance and very happy with the companies that you represent.
Great service in helping to confirm one has picked the best policy or guiding one to a better policy. I never buy an insurance policy without consulting Squaremouth
The representative that I spoke to, was very courteous, professional & helpful. She provided me with excellent service. We have filed a claim, and I have faith in your company. We always obtain trip, insurance, just in case.
Review Updated: 06/12/2019
Everyone that I spoke with, regarding our claim, were excellent. I was treated respectfully, professionally, and I felt confidence in their much appreciated assistance. I would not hesitate to utilize this service in the future. My sincerest thanks.
Once I submitted all the required documents, I received full payment in about 2 weeks.
The website of Generali Global didn't work right. Even though I uploaded all relevant documents to process the claim. I had to send several documents again by email, which prolonged the process by weeks.
Generally good
Everyone at Squaremouth and Generali were very knowledgeable and helpful. The big problem was on the day I tried to buy insurance the company's system refused to accept all active credit cards! It was a mess. But both Squaremouth and Generali employees were very helpful and I was able to obtain it later. They followed up on the problem and helped me. Very pleased.
I requested an electronic claim form and they responded quickly. Will be filing the claim this week.
Claim was handled quickly and professionally with no delay.
Last updated: July 5, 2026