Trips Protected
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SINCE 2004
204,487
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AVG. MONTH
1,224
Total Reviews
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SINCE 2004
5,209
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,209 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3131
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    1042
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    432
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    139
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  • Generali Global Assistance policy: Standard

    Bought policy in case of need and for protection. Trip went well and had no problems. Would purchase again.

    Johnnie from IN
    Review Received: May 19, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Standard

    Every step of the process went very smoothly and had no problems.. The representative on the phone with her professional, knowledgeable and willing to answer all my questions. I have used square mouth many times for insurance and very happy with the companies that you represent.

    Audrey from CA
    Review Received: May 17, 2019
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    3 out of 4 people found this review helpful
    Generali Global Assistance policy: Standard

    Great service in helping to confirm one has picked the best policy or guiding one to a better policy. I never buy an insurance policy without consulting Squaremouth

    James from CO
    Review Received: May 16, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Standard

    The representative that I spoke to, was very courteous, professional & helpful. She provided me with excellent service. We have filed a claim, and I have faith in your company. We always obtain trip, insurance, just in case.

    Brian from FL
    Review Received: May 13, 2019
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    6 out of 6 people found this review helpful

    Review Updated: 06/12/2019

    Everyone that I spoke with, regarding our claim, were excellent. I was treated respectfully, professionally, and I felt confidence in their much appreciated assistance. I would not hesitate to utilize this service in the future. My sincerest thanks.

    Generali Global Assistance policy: Standard

    Carol from NJ
    Review Received: May 12, 2019
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    1 out of 1 people found this review helpful

    Once I submitted all the required documents, I received full payment in about 2 weeks.

    Generali Global Assistance policy: Preferred

    The website of Generali Global didn't work right. Even though I uploaded all relevant documents to process the claim. I had to send several documents again by email, which prolonged the process by weeks.

    Andreas from CA
    Review Received: May 9, 2019
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    10 out of 10 people found this review helpful
    Generali Global Assistance policy: Standard

    Generally good

    Gordon from WA
    Review Received: May 8, 2019
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    0 out of 3 people found this review helpful
    Generali Global Assistance policy: Standard

    Everyone at Squaremouth and Generali were very knowledgeable and helpful. The big problem was on the day I tried to buy insurance the company's system refused to accept all active credit cards! It was a mess. But both Squaremouth and Generali employees were very helpful and I was able to obtain it later. They followed up on the problem and helped me. Very pleased.

    Howard from NJ
    Review Received: May 4, 2019
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    3 out of 3 people found this review helpful
    Generali Global Assistance policy: Preferred

    I requested an electronic claim form and they responded quickly. Will be filing the claim this week.

    Alice from GA
    Review Received: May 1, 2019
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    3 out of 3 people found this review helpful
    Generali Global Assistance policy: Preferred

    Patricia from NC
    Review Received: April 29, 2019
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    2 out of 2 people found this review helpful

    Claim was handled quickly and professionally with no delay.

Last updated: July 5, 2026