Generali Travel Insurance Reviews
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See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
Very expensive!
Judith from CAReview Received: June 8, 2019Was this review helpful?1 out of 2 people found this review helpful“Generali Global Assistance policy: StandardNancy from CAReview Received: June 6, 2019Was this review helpful?7 out of 8 people found this review helpfulThey would not accept my doctors statement of when my injury occurred and that I could not get an appointment to see him until after the policy ended. They should have accepted his statement that I was injured. I'm out $5500.
“Generali Global Assistance policy: StandardI called your company to ask about the insurance (trip disruption), as I had to cut my trip short by 12 days due to chest pain.
Was advised that I should have gone to a hospital in Ireland. I felt I needed to return to the USA instead of possibly being treated and hospitalized in Ireland.
Live and learn. Next time,(if there is a next time), I will seek local medical care first .Raymond from WAReview Received: June 4, 2019Was this review helpful?11 out of 11 people found this review helpful“Generali Global Assistance policy: PremiumI have a claim for delayed luggage: not a lot of $ considering the total fee, etc. The person who responded to my initial email was Jason, whom I've now emailed three times. I thought that having an actual contact would expedite the claim process, but on the last email he suggested that I contact the general email inbox.
Told Jason initially from Africa that I had my receipt but would handle my claim upon my return. Still awaiting information on protocol. Annoyed enough that I won't fill out yet another review for you.
Same old thing: a company is thrilled to sell a policy, but doesn't want to pay anything. Forget online reviews. Why should I chase you to do your job?
Emily Lyons
Emily from FLReview Received: June 1, 2019Was this review helpful?22 out of 22 people found this review helpfulResponse from Generali Global AssistanceWe have reviewed the communications between you and our call center and while they emailed the requested information containing the instructions on how to submit your claim, it appears that you only received the email indicating they could not reach you by telephone due to having an incorrect phone number.
We apologize that we did not meet your expectations with regard to your initial request for information. However, we are pleased to advise that your claim was received on 6/6/19 and payment in full was approved on 6/10/19.
“Generali Global Assistance policy: StandardTheresa from NJReview Received: May 30, 2019Was this review helpful?0 out of 0 people found this review helpfulVerified with Customer Service that my documents were adequate, submitted the claim, and received a check about a week later!
“Generali Global Assistance policy: StandardDid not use the insurance although it was there for peace of mind.
Davison from FLReview Received: May 29, 2019Was this review helpful?4 out of 5 people found this review helpful“Generali Global Assistance policy: StandardCustomer Service was great. Turned out that I had no issues during my trip. Could feel that it wasn't used, so I was being overly cautious to spend the money.
But I am very grateful for the peace of mind knowing I was covered.Rebecca from NYReview Received: May 28, 2019Was this review helpful?1 out of 1 people found this review helpful“Generali Global Assistance policy: StandardThe policy covered everything I was looking for at a reasonable price.
Susan from NYReview Received: May 25, 2019Was this review helpful?1 out of 1 people found this review helpful“Generali Global Assistance policy: StandardJoanne from CAReview Received: May 25, 2019Was this review helpful?1 out of 1 people found this review helpfulClaim paid quickly without any issues.
“Generali Global Assistance policy: PreferredRichard from TNReview Received: May 23, 2019Was this review helpful?0 out of 0 people found this review helpfulWe unfortunately had to request a refund of travel expenses but were treated very fairly by Generali Global Assistance. We will definitely recommend their company to others.
Last updated: September 21, 2026