Generali Travel Insurance Reviews

Review Updated: 08/08/2018

The General Global Assistance broke our claim in three separate parts: Trip interruption including Air, Hotel and Cruise, Transportation (taxi , bus) and Medical Expenses. The first two were completely payed off by General Global Assistance. We did not submit yet a medical expenses, because our prime medical insurance still processing Rita's claims for medical expenses outside USA and medical services in USA for surgery, doctors visits and therapy, which will continue for few more months. We hope that GGA will process our claim very properly.

I am extremely disappointed with the travel insurance policy that I purchased from CSA. During the middle of my trip to Europe in June I was notified after I had checked in and gone through security that my Scandinavian Airlines flight from Stockholm, Sweden to Thira, Greece was cancelled just prior to boarding. SAS was not able to book me on a flight until two days later which was unsatisfactory because I had booked a house rental in Greece and needed to get there that day, June 23rd. My only option was to purchase a seat (the last one available) on a Norwegian Air flight leaving 6 hours later that day at a much higher price.

I filed a trip interruption claim with CSA for the difference in the price between my original flight (which was refunded by SAS) and the price of the Norwegian Airlines ticket. It has been rejected by CSA because the flight cancellation was due to the SAS crew not showing up. They cover trip interruptions for mechanical failures, bad weather and a host of other reasons. I do not understand this type of exclusion and had I known about it would not have purchased the CSA policy.
The cancellation was not a fault of mine and I had purchased insurance to cover just this type of situation - flight cancellations.
I am dissatisfied and would appreciate all assistance that you can give me.

Pamela Snellgrove
Policy #18099W5163