Trips Protected
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SINCE 2004
204,487
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AVG. MONTH
1,224
Total Reviews
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SINCE 2004
5,210
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,210 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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  • Generali Global Assistance policy: Standard

    Great company. Was happy with the quote offer.

    Saidou from MD
    Review Received: March 10, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Preferred

    Found the squaremouth customer reps to be very knowledgeable about the product range and could quickly answer questions about specific features / coverages i was interested in. They were instrumental in helping me to narrow down the selection of carriers that would fit my needs. When the questions became too specific the referred me to the carrier for further discussion which was fine. Never did the squremouth rep push me to make a decision and purchase a policy.

    I had two interactions with 2 different Generali reps. The first interaction deserves a 3 star rating and the other a 5 star rating. The difference being in the specificity of the answer i got and my comfort level that a particular issue was or was not covered.

    David from MA
    Review Received: March 3, 2019
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    4 out of 4 people found this review helpful
    Generali Global Assistance policy: Standard

    My claim is still in progress unable to comment at this time..but satisfied with the coverage.

    Leonardo from MI
    Review Received: March 2, 2019
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    5 out of 5 people found this review helpful

    Review Updated: 03/30/2019

    Processing of my claim was prompt and the representative was very professional.

    Generali Global Assistance policy: Standard

    I filed a claim for a stolen item and am awaiting contact from a claims rep...now waiting 9 days to hear from rep so I have to suspend judgment on customer service

    Nancy from OR
    Review Received: February 27, 2019
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    5 out of 5 people found this review helpful

    Review Updated: 10/10/2019

    Claim was handled easily

    Generali Global Assistance policy: Standard

    i ended up with both of my parents in the ER at the same time. Your customer service rep was very helpful and sent over the claim forms immediately. As soon as i get the completed paperwork from the doctors office, i will submit my claim.

    Daphne from CA
    Review Received: February 26, 2019
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    2 out of 2 people found this review helpful
    Generali Global Assistance policy: Preferred

    Easy to use. Made me feel more secure on the road

    Kevin from LA
    Review Received: February 26, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Preferred

    When I talk to a person about trip insurance they Wilkins and answered my. Questions.

    Linda from ME
    Review Received: February 25, 2019
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Standard

    We did not have any circumstances arise that required the use of the insurance, however, I would highly recommend your service to my friends and family. Your insurance was competitively priced and easy to acquire. Thank you.

    Michael from CT
    Review Received: February 21, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Preferred

    Helpful and and it made for a fast decision. Wished it wasn’t so expensive.

    Dannie from WA
    Review Received: February 5, 2019
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Standard

    Easy Affordable and Efficient! The website is user friendly. I was able to compare plans, elect one just right for me and pay all within 15 minutes! I call this Just in Case Insurance because anything can happen. I ward off bad by being good and getting this insurance to cover my trip and me while abroad. For only $54 I wasn’t worried about what if’s and my trip was completely relaxing :).
    It makes the difference. Try It!

    Esther from TX
    Review Received: February 2, 2019
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    0 out of 0 people found this review helpful

Last updated: July 5, 2026