See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Everyone at Squaremouth and Generali were very knowledgeable and helpful. The big problem was on the day I tried to buy insurance the company's system refused to accept all active credit cards! It was a mess. But both Squaremouth and Generali employees were very helpful and I was able to obtain it later. They followed up on the problem and helped me. Very pleased.
I requested an electronic claim form and they responded quickly. Will be filing the claim this week.
Claim was handled quickly and professionally with no delay.
I was allowed to purchase a larger full travel policy after I had made a mistake on the date I was covered for. Although I ended up not needing any insurance coverage I appreciated being able to get what I thought I might need before the trip. Thank you. Mary Bures
Keep up the good work. Thanks.
The rep assigned to me for my case was very unresponsive. Never called me back or gave me updaters on my claim. Not a good expereince
Had to cancel trip a few short hours before we were scheduled to fly out. Our daughter unexpectedly went into pre-term labor. She delivered our grandchild 6 weeks early.
When I called I was informed that "normal" pregnancy was excluded in our plan. Not sure delivering 6 weeks early is normal but it's whatever now. We're out the money & there is nothing we can do.
It was quick and easy.
Generali Global assistance personnel answered all of our questions in a timely, knowledgeable, friendly and professional manner.
I spoke to your rep because I was not comfortable with the basic coverage I paid for through my tour group. After speaking to your rep, I decided to go with additional coverage. The next time I travel I’ll go directly to you because you offer more coverage for a reasonable charge.
Last updated: September 22, 2026