Generali Travel Insurance Reviews

He was very helpful in selecting a policy.

Right after we purchased this, I realized that there was a possible problem for us with one of the coverages. I called Generali and got a slightly mixed story, until I finally insisted on absolute certainty and was transferred to someone who was very knowledgeable, who explained that this really would be a problem for us. So while I am sure they are a fine insurance company and it was easy to access customer service, getting an ambiguous (for us), legalistic detail right (which turned out to be important to our policy) was not a "slam dunk." As far as Squaremouth goes, (1) their listing was clear and comprehensive enough to be able to alert me that there might be a problem, and (2) I was able to cancel the policy with a full refund right away with no difficulty whatsoever. Given that very good experience, I immediately found a more suitable policy using Squaremouth and purchased it.

I always buy insurance thru a tour company that we often travel with. This time we were on our own - Edinburgh & Greece (land,an overnight tour, & 2 wks sailing). Alot of money and a few flights on the line & always want medical coverage. It was very very helpful to talk to a knowledgeable person about the coverage we bought.

We went through Squaremouth and purchased travel insurance through CSA. Less than a week before the cruise date, my brother got sick and entered the hospital. We flew to Tennessee (from Idaho), and shortly before our cruise date he died and we were required to cancel our cruise so we could make final arrangements for him. The agent at CSA was very helpful and the processing of our claim went smoothly. We are very happy we bought this coverage through Squaremouth, and will do business with them again.

The person I spoke to was very helpful. Therefore, I was assured I had the coverage I wanted. This was the second time I took travel insurance with Squaremouth and will definitely do so again.

I did reach out to customer service with inquiry regarding cancelling for health reasons. I was responded to immediately and given the proper source for answers. No need to use at any other time. We would not hesitate to purchase in the future for other travel plans!

When I had questions about the policy I was purchasing, the phone was answered immediately (no long wait time on hold), the agent was knowledgeable and courteous. We didn't file a claim so I don't know how effective the services would be if they were needed, but the purchase experience and accessibility of agents made me feel confident that I was working with a competent and reliable company.

The assistance was very friendly and the explanation was very clear.