Generali Travel Insurance Reviews

Straight forward claims paperwork. Received exactly what we submitted for. Make sure you have the right coverage and the process works as expected. Will continue to use as we travel in retirement.

I called them before our trip to determine whether I could alter the policy to cover an additional week of travel. They told me that if I had bought the policy from them directly, I would be able to do so, but because I had bought it through Squaremouth this would not be possible. For this reason, I plan to buy directly from CSA Travel Protection in the future.

The process was fast & easy

The customer service person I dealt with was very helpful.

Our purchase of John Hancock bronze star was easy to use and we received a prompt refund with submission of required documentation.

Excellent service. I would purchase their policy on my next trip

You have a good policy here but the logistics over what will be a small claim of 58 euros is not good. By that I mean I bought one policy and then when making the Claim there are suddenly two separate groups, those dealing with the sickness and those dealing with the payout. You should have one person designated who will take you through both processes and not have it feel as though you have 2 separate claims. You don't know where one group ends and the other begins and you have to explain all the details a second time.

Our trip was, for us, a considerable investment, so we felt that insurance was necessary for our peace of mind. Everything went well, so, happily, we didn't need to make a claim.
What I would suggest is, like some insurance companies, if a person did not need to make a claim, they could get back a small rebate? Just sayin'.

We wish the charges for Health coverage specially for the SENIORS is more affordable and less expensive because of limited income .

The person I called when we first signed up was knowledgeable and clear. The information on your website was helpful and well organized for fining the right plan, and then I appreciated the opportunity to discuss our choice briefly with customer service. We felt confident in purchasing a policy through Square Mouth because of the clarity, extent of details provided, available help, and the paperwork that we received promptly.Thanks!