Generali Travel Insurance Reviews

Our riverboat trip was cancelled due to a drought in Germany and Austria. We received a full refund for the cruise and the air flight cost. I have called you twice for a refund for the cost of your insurance and sent you printed copies to verify our refunds as you requested. I would appreciate a response from your company.

I will be calling you again this week.

Janet Morgan

963 Rice Street

Aberdeen, WA 98520 360 533 4552

Tried calling and sent an email but never got a reply. Since I have been home I tried to submit a form on line but their online form could not be submitted. Did a chat with one of their representatives and she suggested to use another browser to submit form. I tried both Safari and Microsoft Edge and neither browser has allowed me to submit form. I can fill it out and double checked to see if any red lines appeared to indicate required information was filled out properly. But everything is properly filled out but cannot submit form. Definitely a one star performance. I will not use them again.

I appreciated the price. Since I had no claim I cantvreallybratevanythingvrlde. My hope is that the service would be excellent.

We had to leave the following day after our return for an unrelated trip so will be filing our claim after we return next week.

Trip itinerary was drastically altered and we had the option to cancel with refund, which we chose to do.

We were on a road trip and booked a cruise on the spur of the moment. I had to call while my husband drove and several times I was afraid I would lose my cell coverage. The gentleman I spoke to was very patient and we completed our call with no problems. I am very happy with your customer service.

It was easy. Your phone rep was helpful and informative.

It was a simple process. Easy to navigate.

Our planned trip was cancelled by Viking two weeks before it was scheduled. The Elbe River was too low due to a prolonged lack of rainfall. When I called Generali to report the cancellation, the first thing that their customer service representative said to me was "Since your trip was cancelled would you like to cancel your policy and receive a full refund on your premium?" A naïve customer might have agreed, not realizing that they would be eligible to file a claim under the Cancellation portion of their policy. I believe that it was unethical to suggest that I could cancel the coverage and receive a refund. If I had not had cancellation coverage that might have made sense.

Since filing the claim about two weeks ago I have received two emails indicating that they would be in touch with me but I have not actually heard from anyone at Generali.