Trips Protected
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SINCE 2004
204,487
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AVG. MONTH
1,224
Total Reviews
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SINCE 2004
5,210
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,210 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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  • Generali Global Assistance policy: Preferred

    Janet from OH
    Review Received: September 4, 2018
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    4 out of 4 people found this review helpful

    I provided all the paperwork and details regarding our trip interruption claim, and within three weeks I received a check from General Global Assistance. I was very happy not to have it disputed. I appreciate Squaremouth’s zero tolerance policy!

    Generali Global Assistance policy: Preferred

    Generali’s response to my claim will be the deciding factor for any further ratings from me. I am about to do that now.

    Sharon from TX
    Review Received: August 29, 2018
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    1 out of 1 people found this review helpful
    Generali Global Assistance policy: Standard

    Claim is in process. I can not really answer the above questions accurately until that process is complete.

    Elizabeth from GA
    Review Received: August 29, 2018
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    2 out of 3 people found this review helpful

    Review Updated: 09/26/2018

    I found the necessary paperwork a hassle due to my injury restrictions but the company agents could not have been nicer or more helpful. Very happy with full refund.

    Generali Global Assistance policy: Standard

    Little help when we needed it. Had to file a claim after we returned, due to trip interruption by the airline. Had to pay up front for extra cost of flight and hotel and then file a claim. Other people, on same flight and cruise, had their insurance company take care of it at that time. Generali did pay off the claim, after we filed all the needed paperwork. We will purchase insurance from them again and make sure we keep lots of paperwork.

    James from AR
    Review Received: August 24, 2018
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    6 out of 6 people found this review helpful
    Generali Global Assistance policy: Preferred

    very courteous and knowledgable

    Anne from NY
    Review Received: August 23, 2018
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Standard

    Personnel very helpful when I contacted them with questions.

    Denyce from WA
    Review Received: August 22, 2018
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    1 out of 1 people found this review helpful
    Generali Global Assistance policy: Preferred

    I have filed a claim. It has been two weeks and I did receive an answer.

    Amin from NJ from NJ
    Review Received: August 18, 2018
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Preferred

    Patrick from FL
    Review Received: August 16, 2018
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    1 out of 1 people found this review helpful

    Having followed the instructions for filing a claim, the process was simple and completed online; there was no need to interact with anyone at Generali. Within 72 hours a check was mailed. I was impressed!

    Generali Global Assistance policy: Preferred

    The Mrs. Jones, was very helpful and I received the insurance right away. She explained the policy to me. Thank for having a professional to take care of me. She gave me a quote and explained it to me.

    Rosa from FL
    Review Received: August 15, 2018
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    I had to purchase an extra day of insurance because I made a mistake. It was easy and inexpensive.

    Joan from NM
    Review Received: August 14, 2018
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    0 out of 0 people found this review helpful

Last updated: July 5, 2026