Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
201,065
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AVG. MONTH
1,637
Total Reviews
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SINCE 2004
5,136
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,136 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3086
  • 4
    1035
  • 3
    421
  • 2
    134
  • 1
    241
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  • Generali Global Assistance policy: Custom

    Well, for several years I used seven corners. Several trips to Europe and south America. The customer service, at best, was inconsistent. At worst unacceptable. I filed a claim for delayed flight out if Bogotá. Well, they jerked and jerked this 74 year old veteran around. It was disgusting and disgraceful. I'm still not at all satisfied with the result. They suck. Which brings me to you. I must say the folks at square mouth are pretty wonderful. I've used them/you twice. Thats it P.S. I cautioned seven corners to absolutely never get into a verbal food fight with a customer. But they didn't listen.

    Jeffrey from TX
    Review Received: April 5, 2018
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    1 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    Will be happy to use them again.

    Don from KY
    Review Received: April 2, 2018
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Very difficult to reach the customer service operator--long wait times.

    Charles from NY
    Review Received: March 23, 2018
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    So far, so good. We'll see what happens with the claim.

    Joseph from CT
    Review Received: March 11, 2018
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    Easy to get insurance, especially after I thought I had purchased it through the management company. When I call the management company to ask questions, they told me that since I had already paid for the trip, I was not able to get it through them.

    I was relieved to get it directly through you. It was very quick and easy.

    Debbye from NH
    Review Received: March 11, 2018
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    I am always pleased with my experiences with CSA. Thank you. Dianne

    Dianne from VT
    Review Received: March 6, 2018
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    1 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    Customer service was very pleasant and helpful in obtaining my travel protection policy.

    Donna from KY
    Review Received: March 1, 2018
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    They were a bit slow in getting back to me when I sent a question via email - took several days for a response.

    Ringtail from UT
    Review Received: February 20, 2018
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    1 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    It was an easy task to get the insurance. ALl my questions were answered. I'm glad I didn't have to use it.

    Marcy from AZ
    Review Received: January 4, 2018
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Agent was kind and personal which was very helpful to talk to when we experienced the stressful the flight delayed.

    H. Franklin from TX
    Review Received: December 27, 2017
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    0 out of 0 people found this review helpful