See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
I provided all the paperwork and details regarding our trip interruption claim, and within three weeks I received a check from General Global Assistance. I was very happy not to have it disputed. I appreciate Squaremouth’s zero tolerance policy!
Generali’s response to my claim will be the deciding factor for any further ratings from me. I am about to do that now.
Claim is in process. I can not really answer the above questions accurately until that process is complete.
Review Updated: 09/26/2018
I found the necessary paperwork a hassle due to my injury restrictions but the company agents could not have been nicer or more helpful. Very happy with full refund.
Little help when we needed it. Had to file a claim after we returned, due to trip interruption by the airline. Had to pay up front for extra cost of flight and hotel and then file a claim. Other people, on same flight and cruise, had their insurance company take care of it at that time. Generali did pay off the claim, after we filed all the needed paperwork. We will purchase insurance from them again and make sure we keep lots of paperwork.
very courteous and knowledgable
Personnel very helpful when I contacted them with questions.
I have filed a claim. It has been two weeks and I did receive an answer.
Having followed the instructions for filing a claim, the process was simple and completed online; there was no need to interact with anyone at Generali. Within 72 hours a check was mailed. I was impressed!
The Mrs. Jones, was very helpful and I received the insurance right away. She explained the policy to me. Thank for having a professional to take care of me. She gave me a quote and explained it to me.
I had to purchase an extra day of insurance because I made a mistake. It was easy and inexpensive.
Last updated: July 5, 2026