Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Custom
Glad we had coverage as I broke my collarbone skiing in Canada and we had to go to Emergency and return home early. It was confusing when I called about filing a claim as I needed to go through some other division. Now, I have to wait for evidence from USA carriers stating I had no other/out-of-county coverage before I can prepare the forms and file the claim. Seems like it's going to take some time. I trust that CSA will cover in-covered medical/doctor/Rx expenses, and trip interruption.
Thanks for asking.
BarbaraB Johnson from WAReview Received: December 24, 2017Was this review helpful?0 out of 0 people found this review helpful“Generali Global Assistance policy: CustomMy wife was unable to go because of doctor's orders. When I called the insurance, they said it would not cover the trip. I went anyway, but lost $4500 for what I paid for my wife's trip.
Insurance companies have a way of wiggling out of every case.
Dianne from TXReview Received: December 24, 2017Was this review helpful?11 out of 13 people found this review helpful“Generali Global Assistance policy: CustomI've purchased CSA Travel Protection before and it's always easy and straightforward. The agent is very helpful and explains everything and doesn't try to oversell. I did have to use it once due to a death in the family and they were so easy to work with and took wonderful care of me. Fortunately, I've not have to used it other times but have been able to enjoy my trip with the comfort of knowing it was there if I did need it.
Elaine
Elaine from CAReview Received: December 9, 2017Was this review helpful?1 out of 2 people found this review helpful“Generali Global Assistance policy: CustomPolicy had to be cancelled due to illness of family member weeks before travel In contact with CSA to hopefully get insurance payment refunded. So far interaction has been OK, but not yet settled.
Len CaloneLeonard from NYReview Received: December 2, 2017Was this review helpful?0 out of 3 people found this review helpful“Generali Global Assistance policy: CustomIt was good. No complain
Amy from PAReview Received: December 2, 2017Was this review helpful?0 out of 1 people found this review helpful“Generali Global Assistance policy: Custom24 Hour Travel Protection people were called upon checking in at local medical clinic while on vacation for severe gastrointestinal infection. We've only recently returned from our trip and intend to file claim with Medicare which I understand is the first step before filing claim with CSA. The Travel Protection team has been very helpful to date and we would most definitely recommend Squaremouth to other travelers searching for a travel protection plan.
Frank from CAReview Received: November 24, 2017Was this review helpful?4 out of 4 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your positive rating, though we’re sorry to hear about the circumstances surrounding your claim. If you would like any assistance completing your claim forms or if you have any questions about the claims process, please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com and a dedicated team member will be happy to assist.
“Generali Global Assistance policy: CustomI appreciate the peace of mind having the policy gave me.
I will keep you in mind for future trips.
Thank youParis from CAReview Received: November 20, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for traveling with us and for your positive review!
“Generali Global Assistance policy: CustomWe felt very protected on our trip.We are seniors and expect the unexpected.All went well.We have already purchased a plan for our next cruise to the Bahamas late March 2018. Keep It Up,We'll Keep Coming Back!
Patricia from NHReview Received: November 19, 2017Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe’re happy to hear you had a great trip! Thanks for sharing your positive feedback!
“Generali Global Assistance policy: CustomTakes forever to hear from them and why can't you download the claim form and send electronically?
Lynda from FLReview Received: November 11, 2017Was this review helpful?5 out of 5 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback and for the positive rating! We apologize for any delays as we take customer service and the claims review process very seriously. We’re currently experiencing unprecedented claim and call volumes as a result of this year’s hurricane season, natural disasters and other events and appreciate your patience during this time. We highly encourage customers to download our claim forms at www.csaclaims.com and send digital claim packets to claims@csatravelprotection.com. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.
“Generali Global Assistance policy: CustomGreat service
Steven from WAReview Received: November 11, 2017Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThank you for the positive review!