Trips Protected
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SINCE 2004
204,487
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AVG. MONTH
1,224
Total Reviews
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SINCE 2004
5,210
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,210 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3132
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    1042
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    432
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    139
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  • Generali Global Assistance policy: Premium

    I felt this was the best policy overall for my needs and the price was fair.

    Chris from MO
    Review Received: August 10, 2018
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Standard

    My claim was denied despite it being a medical emergency and we did not able to make the trip

    WILFRANDO from MD
    Review Received: August 4, 2018
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    2 out of 3 people found this review helpful
    Response from Generali Global Assistance

    We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or csa@csatravelprotection.com with additional questions. The plan you purchased includes a variety of covered events under which we can provide coverage if you are forced to cancel your trip. The plan is unfortunately unable to provide coverage for an event that commenced prior to coverage being in effect.

    Generali Global Assistance policy: Premium

    I only needed to call them a couple of times pre departure. They answered the phone immediatly and the first person I spoke to provided me complete and accurate information on all my questions. Perfect service.

    stephen from CA
    Review Received: August 3, 2018
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Preferred

    I became quite ill at a resort in Alaska and my wife talked to 24 hour global assistance and they provided a medical claim form but not the form needed for the taxis to/from the nearest ER which in Alaska was a 45 minute $100 ride by cab at midnight Sunday night (i.e., between Sunday and Monday). Plus the 24 hour assistance referred us to an urgent care center nearby that didn't open until 9:00 AM Tuesday (i.e., 33 hours after we went to the ER). When I got home I called the regular global assistance and they got me all the needed forms right away and completely understood that in Alaska nothing is close.

    Erik from WA
    Review Received: July 27, 2018
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    2 out of 2 people found this review helpful
    Generali Global Assistance policy: Standard

    Very helpful after United decided to cancel last leg of trip for rain? and/or equipment?. Left us with no way to get home.

    David from NC
    Review Received: July 24, 2018
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    3 out of 3 people found this review helpful
    Generali Global Assistance policy: Standard

    Jay Way Boutique Travel suggested your company.
    It was easy to use...your rep answered all my questions in a friendly and comprehensive manner...
    Thanks!

    Maureen from CA
    Review Received: July 24, 2018
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    our claim is pending

    Robert from NY
    Review Received: July 20, 2018
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    0 out of 2 people found this review helpful
    Generali Global Assistance policy: Standard

    I filed a claim on July 9th. As of today I have received 2 emails from Generali indicating that they are reviewing my claim.

    Eveline from FL
    Review Received: July 19, 2018
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    0 out of 3 people found this review helpful
    Generali Global Assistance policy: Standard

    Customer service was very helpful making sure I selected the insurance that was right for me.

    Gregory from GA
    Review Received: July 18, 2018
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Standard

    Excellent customer service. Great value when compared against other providers. Thanks.

    Roxanne from GA
    Review Received: July 16, 2018
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    0 out of 1 people found this review helpful

Last updated: July 5, 2026